873 Maryland Mazda/1000 Service Centers

"Professional Customer Service" - LAURELMD20708

Emil Mason at Mazda provided me with excellent, knowledgeable and professional customer service. Recently, I made an appointment for a basic oil change, to include, diagnostics/full circle service. What was found was that both inner drive Constant Velocity (CV) axle boots needed to be replaced. Thankfully, this was detected because there was no clear warning that there was even any defect. Emil thoughtfully updated me throughout the entire process and he also arranged for the courtesy shuttle to pick me up in order to complete the process. When I drove off the lot I immediately felt the difference in handling. I am glad to be part of The Ourisman Mazda Team! Thanks All!! Barry F. Warken

Thanks to my guy Jared!! He set down with me, told me... - Q

Thanks to my guy Jared!! He set down with me, told me everything i needed to know. He made sure i drove off the lot with cool car 😎 #5🌟

Great Customer Service - Alex

Great service on my vehicle. Worked with Brittnee Fowler. Very professional. Kept me informed of progress during service. Will definitely call her again. Great job Ms. Fowler.

MIKE Weatherman did a great job fixing our 2020 Escape - Pagebh

MIKE Weatherman did a great job fixing our 2020 Escape this morning. Thanks so much!

The online scheduling is great. The staff is very... - kjf

The online scheduling is great. The staff is very friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well.

Outstanding Customer Service - sassy

I have a 2013 Lincoln MKZ and I always take it to FSK, now Ourisman for servicing. The manager, Mr. Mowar( sorry spelling) is a very delightful professional, knowledgeable, people oriented person, He models the behavior which he expects from his staff and they all seem to do a good job. The person whom I deal with most of the time is Ray. He is thorough, patient, knowlegeable and pleasant as well. He is no nonsense and gives great advice. Unlike some service departments which attempt to take advantage of those without that expertise, he explains the entire circumstances and processes. I live in another town but the drive is worth the treatment and care received.

Have to have my vehicle put in the shop ,Had a problem... - Momoo

Have to have my vehicle put in the shop ,Had a problem but the Problen was resolved ,I was have a very very bad day but all is well

Service dept stood up to a very sersuspension problem... - Tony. Roberts

Service dept stood up to a very sersuspension problem took control of. repair would not release truck until repair was completed very honest and professional staff thanks Tony Roberts

I took my eclipse cross in to have a sensor repaired. - Wandafogle

I took my eclipse cross in to have a sensor repaired. The tech Raciel went above and beyond to get it fixed. Such a great tech and very kind. The service adv Heidi very kind and helpful as well. Just want to send out a well deserved Thank You! Wanda

Since I purchased my CX3, all of my service appointments - bbb513

Since I purchased my CX3, all of my service appointments have been easy to schedule. Once I just stopped by with a concern and they had a technician look at what I was worried about. There was no problem and no charge from them. The work is always completed in a timely fashion, and any questions on my part are addressed. They always discuss any concerns about my vehicle, and even make a video of their inspections. Wow!

Definitely above and beyond great service! - gsc

Definitely above and beyond great service!! from the time we bought the car to the time of having the car serviced, from the service personnel to the sales managers, Walter and Rubin, prompt and reliable service all the way around, I am so grateful, even though the dealership is a bit far, I will keep going back, and highly recommended to anyone who wants a good buying and service experience.

I started to take my car here for its service needs about... - iceman007

I started to take my car here for its service needs about three years ago, they do such a nice and honest job that usually after the second year I am always looking for a newer car and I think the resean I have held on this long is because the civic i purchased from Rosenthal Mazda just runs great and I don't have the itch to replace it now.

Service Department - K.Catron

I had an excellent experience in the service department and with the calls I've made to the service department. Monica and Amy remembered who I was , which vehicle I owned and even knew the problem I was concerned about. Chris , the mechanic explained everything to me in detail. I feel this is exceptional service. I want to thank them for helping me and being so patient, as I haven't owned a vehicle in quite a while and needed all the information about my car I could get. I feel I could call with any problem I had however simple it could be and I would be treated with patience and dignity. I am a consumer who appreciates good service, its important to me to feel comfortable with the people I am dealing with. I will continue to come back to have my car serviced when and if needed.

Service - Stewy618

People are writing reviews for the sales side and this page if for service. The service department has knowledgeable Volvo mechanics and service writers. They get my car fixed fast and on time. They aren’t as bad as people portray.