Ourisman Volkswagen Rockville - Service Center

DO NOT BUY!!This dealer and Volkswagen are selling new DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are aware of this issue. Volkswagen has a TSB (Technical service bulletin) on this problem and if the bulletin does not work, they will say you need new brake pads and rotors. This occurred to my Atlas at 9,000 miles and the vehicle was only 9 months old. I was fortunate enough to get in contact with the Corporate office in Herndon for assistance and was able to get the repair covered (VW Cares was no help). Moreover, the vehicle has a vibration in the front end at highway speeds that is well documented Volkswagen will not do anything about it. I have a new vehicle that I do not feel safe driving. More

The online scheduling is great. The staff is very friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. More

Smooth and seamless. Great service experience. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word More

I had to get a new battery and the folks in the Service Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. More

Efficient serviced and attention given to me by their appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. More

Excellent customer service from Gustavo especially, and very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken More

For me it’s about the personal professional friendly assistant to my particular needs as one of many other customers, Gustavo Castro most particular a the top of what it means to be in service. Thank yo assistant to my particular needs as one of many other customers, Gustavo Castro most particular a the top of what it means to be in service. Thank you Mr. Castro for all your help with my Jetta. More

Pleasant and efficient. Appreciate the new courtesy shuttle while new the driver was professional. It saved the day. Ken kept me appraised of the process throughout. shuttle while new the driver was professional. It saved the day. Ken kept me appraised of the process throughout. More

Great service. Car was repaired on time and I got a nice loaner to go to work. I’ve been a client for 25 years. loaner to go to work. I’ve been a client for 25 years. More