600 Maryland Used Car Service Centers

Brad provided excellent service. He's a pleasure to work... - Marci

Brad provided excellent service. He's a pleasure to work with. He keeps you updated on repair status and cost. He delivers on or before he says he will. He values the customer.

So,like most,my good lady hates having to take her car - CT

So,like most,my good lady hates having to take her car for service,I often try and do that for her,but could not on this occasion,As I am all about customer care(been force fed this in the industry I choose to work),I expect 3 things, Professionalism,Quality Service.Fair pricing.Heritage Jeep,Owings Mills,hit all 3 markers.My wife advised me that her Service Advisor was phenomenal,her name is Lejuan Robinson,who was,according to my good lady,was upbeat,friendly, professional and kept my wife informed at all times,the customer lounge has been dramatically updated making a very nice,relaxing wait area.The Techs actually working on vehicles were rapid in their turnaround on customer vehicles,yet all work completed on my wife’s car was faultless.Big Kudos to Heritage Jeep for maintains a high standard for a long time,as noted in previous reviews when I wanted ALL fluids changed on my Jeep.Well done Heritage,well done Lejuan for your representation of your company.

I was unsure who help me set up navigation in my vehicle, - Ohriole

I was unsure who help me set up navigation in my vehicle, sales or service. I received an answer to my question almost immediately and am planning on taking it in next week

Special thanks to Peter Amos! - Gang

Special thanks to Peter Amos! At our first meeting, he gave me practical advice about oil changes and maintenance, just like a friend would. He also helped me check the tires that I’d been worried were low on pressure. He saved me a lot of time and money.

They are very professional. - mamj4ofus

They are very professional. The service is excellent. I never feel oressed into anything. They always check for rebates or warranties.

Great service see Andy Yankanich for the best help he was - Ashh315

Great service see Andy Yankanich for the best help he was very helpful and professional

This dealership has phenomenal service staff. - mvanmeter1

This dealership has phenomenal service staff. They are knowledgable, professional and friendly. They sincerely care about the customer.

Pleasure experience with both buying the car and post - iurii.mykhailenko

Pleasure experience with both buying the car and post query. Staff is very organized and professional. I highly appreciate quick response for personal question/matter what actually a direct dealer responsibility was not but have been addressed promptly.

Devin Gregory, my service advisor, along with his team of - Ana I

Devin Gregory, my service advisor, along with his team of outstanding service technicians at King Kia of Laurel provided exceptional service for my 2016 Kia Sorento. Devin and his team took the time to listen, diagnose and correct several issues that no other repair shop or dealership was able to remedy. He went out of his way to make sure that every concern was addressed, He is professional and has always been a pleasure to work with. Thank you !!

Brandon helped me find a service employee when the - Hlrlaw6

Brandon helped me find a service employee when the scheduled employee was unavailable. He was on top of things

The moment I walked in, Johnson greated me with a smile - Angie C.

The moment I walked in, Johnson greated me with a smile and offered help without any pressure. I told him what I was looking for, and within minutes, he had a few cars lined up for me to check out. The one I ended up buying had just been marked down as part of a weekend promotion, and he was upfront about the pricing and vehicle history. I drove off that same day with a clean title, a great rate on financing, and total peace of mind.

Stan is fantastic! - glen.geelhaar

Stan is fantastic! He will go the extra mile to find the new car that you have been searching for today!

Recently had regular scheduled maintenance completed on - Cfm

Recently had regular scheduled maintenance completed on my car. The routine service was completed in a timely manner while I waited. My service associate, James Washington, was pleasant and professional. Awesome service! Thanks.

Medric Mills was very helpful , Personable & proficient &... - Ernibrose1

Medric Mills was very helpful , Personable & proficient & friendly. He took the time to listen to my concerns & tried to remedy the problem. Excellent at his job.

I purchased my Honda in 2017 and could not be happier - Hazel Bagwell

I purchased my Honda in 2017 and could not be happier with the excellent service that has been provided by this dearlership and my agent Alhagi Samateh. Al is the ultimate professional and has gone beyond the call of duty to make sure repairs on my vehicle are completed correctly whether it be routine or something difficult. I recently had a squirrel chew the wire to my electrical system. Al was understanding and explained that this was not uncommon and it would be repaired and covered by insurance. I would highly recommend using this dealership to buy and/or have repairs done at this dealership and highly recommend Al who is wonderful to work with! I

Cristian Martínez was a kind young man who attend us... - Norma

Cristian Martínez was a kind young man who attend us perfectly he help us in ever area and problems we had he is nice 👍 and helpful