King Kia Of Laurel - Service Center

Took 2020 Kia to service dept for engine issues. They would call leave voicemail but when calling back they don't have anyone answers their phone (phone just rings) this is normal each time we tried They would call leave voicemail but when calling back they don't have anyone answers their phone (phone just rings) this is normal each time we tried eventually had to drive up to service dept twice to get updates on vehicle an request for more paperwork after they altered (cut an paste) then print my original receipts showing I had done my oil changes. Customer Service/ communication is not a plus. Do your research before coming here. My car was towed here 😭 I'm hoping reviews Ike this will help them get better. More

I was able to find my first car With the help of Pamela Jackson I was able to get a great car that suits me the most. Also making others mouth drop when they see me in my own car. With the help of Pamela Jackson I was able to get a great car that suits me the most. Also making others mouth drop when they see me in my own car. More

Igor Lewis; Service on 2015 Kia Optima Though Igor wasn’t here, the rest of the salesmen ensured that my spare key would be in my hands today and filled up my tank with gas! I really apprec Though Igor wasn’t here, the rest of the salesmen ensured that my spare key would be in my hands today and filled up my tank with gas! I really appreciate the service while Igor wasn’t here! The entire staff was a big help today! Thank you Igor! More

Worst Kia Service Department I have been to Unfortunately, I did not have as pleasant experience as some of the other reviews would lead you to believe a person would. I made an online appointme Unfortunately, I did not have as pleasant experience as some of the other reviews would lead you to believe a person would. I made an online appointment for service at this location because my previous location, Kia of Ellicott City closed. Mind you this location is not close to where I live. My appointment was for 1p. I arrived early as I tend to do, waited until someone realized I was standing there and began to assist me. When I arrived there was a younger gentlemen assisting another customer who he got a little snippy with when the customer asked couldn't he just buy his own windshield wipers, the response, "it's up to you buddy, I don't care either way". Anyway, there was an older gentlemen that helped me. Checked me in and went over what service I was there to get. I then asked if someone could check some additional things, shaking and rattling in the car and to ensurer the breaks were good (a break inspection was included in my service anyway). The gentlemen told me that I should be out around 215-230p, let me know about their snacks, coffee and wi-fi and I went out to the waiting room (this was about 1240, the technicians were on lunch until 1p). I sat in the waiting room for about 15 minutes then received a phone call so I went outside to take it. I was on the phone for quit a while realizing that my car had not moved. There seemed to be a ton of appointments at 1p and they were taking in cars but not mine. During that time I was on the phone, the guy who helped me came outside and let me know there were factory recalls on the car which I was aware of and I told him that I knew but would schedule for those for another date since I know they will take some time. He said ok and went back in. I got off the phone around 1:45p and my car was still sitting in the parking lot. So I went to the service counter and asked the younger gentlemen who was already snippy to another person, when my car would be taken in. I was met with "well I don't know who you are or who has your car so I would have to check" not very customer service friendly. So I said ok and left out back to the waiting area. I sat there for another couple minutes and nothing, no follow up, nothing. I went back in to the service counter and spoke with the guy who initially checked me in and asked how much longer will it be before my car goes in seeing as though my appointment was at 1p and it was almost 2p. He precedes to tell me he didn't know and that they had to find a "certified" technician to look at all the additional things I asked them to look at that the other place I paid a lot of money too may have done wrong (I did tell him I had work on the car previously and not sure if it was done right). Wait, what? I figured since I was at the Kia dealer, the technicians were all certified. He was not nice about it when he said it. So I asked for my keys back and I let him know that at the very least, if my car was going to take a longer time, that could have been told to me while I was in the waiting area, when he came outside to ask about the factory recall or perhaps when I asked about the additional things, simple as ABC of customer service. He was unbothered, did not care that they just lost a customer and I pointed that out. I let him know that I see that they do a lot of business, probably because the one in Ellicott City closed and they seemingly do not care if one customer slips through the cracks. Again, he was unbothered. I asked who was the service manager, and I was told "Butch". I asked for contact information for "Butch" and was told "its the same number you called to make the appointment". Wow. Seeing as though we had already discussed that I made my appointment online, that was an uncalled for remark. I reminded him that I did not call I made the appointment online and he said just call the service number. Ok. Good luck getting in touch with "Butch". I called multiple times after I left and kept getting the "we are currently assisting other customers, please leave a message...." I left no message, no one seemed concerned about how I was treated because they couldn't even come to the waiting room to provide an update. So if that is the conduct of the employees, then it must be condoned by the boss. So thanks Butch! I have been to many Kia dealerships from North Carolina to now Maryland and this is by far the worst experience I have ever had with Kia. I plan to also send an email to the corporate office over this location because I think this is beyond substandard. I didn't ask for anything above typical customer service, after all without customers, you would not have a job. All of this could have been prevented had the guys who work the desk had a little more tact and a lot more customer service. How hard is it to say Ma'am we know your appointment is at 1p but we are behind or we know your appointment is at 1p but it is going to be a longer wait while we find the right technician to check the issues discussed...something. More

It's Not Sales, It's Service Original Issue 3/15/18 The Laurel Kia Service department has been a complete disappointment and now can be considered untrustworthy. Prior to the c Original Issue 3/15/18 The Laurel Kia Service department has been a complete disappointment and now can be considered untrustworthy. Prior to the current issue, I took note that not only are they overpriced and show no loyalty appreciation but the employees in this department feel that their actions can go unchecked. I purchased a used vehicle from Laurel Kia in 2016 and it happen to be a manual but I got such a good deal that I decided to go with it amongst other options because I was looking to save money towards a home and the vehicle was one of the best options. Immediately, I had issues with the clutch, which they fixed with no problem so I thought I'd be in good hands moving forward. I soon noted that the service department operates much differently than the sales departments as they unapologetically provide no specials, coupons, discounts or packages for service updates or general maintenance. Most recently, I learned that -- without prior disclosure from the sales team when deciding between my initial vehicle options -- a clutch repair is considered normal wear and tear and is not covered under warranty. I dropped off my vehicle the evening of Monday, March 12 to have it diagnosed by the service center, was told the extent of the repairs that Tuesday and arrived Wednesday afternoon to pick up my car after finding another mechanic to do the work at a fraction of the cost. When I arrived to pick up my car, Jeremy, the service manager took 15 minutes to bring my car from the back of the building to the front because he said he had to jump off the car. He offered to keep the car a bit longer to recharge the battery and I authorized that. My battery is now dead simply from sitting overnight and the service center not only does not want to replace it but they also refuse to take responsibility for the issue. This is not how you provide customer service based on loyalty & retention -- when something goes wrong in your care, then you resolve the issue. The lack of accountability entices me to return my vehicle Resolution Since I went in with a completely functional battery, I expect for my battery to be replaced. The lack of transparency makes it difficult to continue to do business with this company and induces a feeling of mistrust that was once only relegated to those unknown dealerships without a company brand and history backing them. Laurel Kia should contact me directly to resolve this issue asap. UPDATE 4/11/2018 After taking my KIA to Herson's KIA in Rockville, who operates much more transparently, professionally AND at lower costs, turns out the Air Map Sensor is what caused the issue with starting my car and the batteries. Had it not been for the negligence, laziness and ineptness of the service staff at Laurel KIA, they would've found this issue when Jeremy requested to keep the vehicle for a longer duration to locate the issue. After spending over $500 in diagnosis fees, batteries and tows -- and enduring weeks of emotional distress, physical stress, sleepless nights and missing work -- I have finally found a capable, transparent and seemingly trustworthy KIA dealership to PROPERLY diagnose and resolve my problem car issues. Not to mention they were able to quick-orders my parts and repair the worn clutch in just 3 business days (at a fraction of the cost). Laurel KIA will hear from my lawyer. More

Terrible Terrible at Service BAD BAD BAD, They damaged my new car in the Service & they are acting like they are doing some kind of favor fixing my car. NO APOLOGY & NO FOLLOW UP. BAD BAD BAD, They damaged my new car in the Service & they are acting like they are doing some kind of favor fixing my car. NO APOLOGY & NO FOLLOW UP. You have to chase them to find out what's going on.  It's been almost a month & my car is still not fixed. AGAIN NO APOLOGY & NO FOLLOW UP. That's how you get treated. I get treated this way maybe it is KIA. And maybe this dealership doesn't even care any reviews of the customers.  BADDDD !!! More

Faith-Based Automotive Safety I have interacted with the service group at this dealership regarding three separate events. When it comes to having them do an oil change, there wer I have interacted with the service group at this dealership regarding three separate events. When it comes to having them do an oil change, there were no problems. I was not exactly met with a smiling face, but then, hey - it's just an oil change. Who get's excited about that? The other two events, however, were much more unsettling. The first, and less important, was when I tried to figure out whether the batteries on my Optima Hybrid were functioning correctly. I explained that when I would pull into my driveway, the engine would not be running (i.e. the batteries clearly had charge), and that if I then went back into the car a little later, the car would still ride on battery power (i.e. seemed to be doing just fine). But... if I went out the next morning and started the car - not putting it in gear or even having the AC/heat on - the engine would immediately kick in to heat up the engine. Sounds strange to me. So here is the problem: I called the dealership - the experts - to ask them why this might be happening. They said "I don't know". Really? You don't know? "Okay," said I, "could you find out?" "Sure," they said. But they didn't. Never got back to me. When I called again, I was starting from scratch. Called the sales folks too. Nothing. Just "Hmm, I don't know" followed by a dubious "let me check into it and get back to you". They, of course, never did. Eventually I took it to my local mechanic, since the dealership obviously had no intention of doing anything. I told him about the problem, and without missing a beat the guy said "Oh, in the winter? Yeah, hybrids do that because they need to warm up the batteries to ensure they function optimally." Kind of makes you wonder - if a general mechanic could answer the question off the top of his head, why were the dealer's "experts" unable to figure this out? But here is the real problem with this dealership - my brakes. I took my car in to have them diagnose an unusual squeaking noise in the brakes. They couldn't. They gave me the car back saying, "we lubricated the mechanism. That should alleviate the squeak." My response: But why was it squeaking? How do you know that it is a lubrication issue? And if it is, what about the deeper question: why would a car that is less than a year old need to have its brake mechanism lubricated? I have never heard of this as typical maintenance. If it is a lack of lubrication, won't the problem just come back if we don't address the root cause? Their response: We lubricated the mechanism. That should take care of it. So yes, they sent me back on the road in a car having brakes that were not acting as expected, and for which they had no idea what the problem was. The next day I decided I was not prepared to accept this solution, and took it back. They looked at it for about 30 minutes, came back and said "We don't know what the squeak is, but they are safe." Now wait a minute. If you don't know what the cause of the squeak is, how can you tell me that the brakes are safe? Their answer: "I don't know". So I pushed harder. Now they make some calls, and tell me that the district manager thinks he might know what the problem is. They are going to get more information and get back to me. I get a call the next day and am told: "The district manager says that Kia knows about the problem, but does not yet have a solution for it." Okay, So I ask, "what is the problem?" What is their answer? You guessed it: "I don't know" When will you be able to repair the car? "I don't know." At this point, I call the general manager of the dealership. Alex. Nice guy. Returns most of my emails very promptly. Assures me that he is working on it. His plan is to set up a meeting between me and the district service manager. However, it has now almost a later month, and amazingly, no meeting. No meeting, no status updates, no solutions. Nearly a month to set up a meeting? Are you kidding me? Hmmm, let me see. Which option seems more likely: a) really cannot arrange a discussion between two people to provide an explanation for how I can be sure my car is safe to drive, or b) realizes that he can just stall me for another month, I will no longer be able to return the car per the Lemon Law? Now that's a puzzler... So what is the verdict? If you are into faith-based automotive services, you might find this dealership/service department acceptable. However, if you prefer to base the safety of your driving experience on things like engineering, this is definitely not the place for you. More

Just went in for an oil change Last year I went to Laurel Kia to look at 2013 Optimas. I was met by Pierce who was extremely friendly and competent. He showed me several models and Last year I went to Laurel Kia to look at 2013 Optimas. I was met by Pierce who was extremely friendly and competent. He showed me several models and after finding one I liked, we test drove it on some back roads so I could get a good feel for the car without much traffic. By the end of the visit I was hooked. I couldn't just sign for the car without my wife checking it out so Pierce loaned me the car for A WEEK. That's right folks, I test drove that car for a week. I bought it and everything was great. Well 11 months later I bring the car in for an oil change and saw Pierce. We chatted and he mentioned someone had brought in a fully loaded 2012 Optima. I jokingly asked him what it would cost me to have that one and he told me it would only raise my payment $30. So I bought it! Pierce is an excellent salesman, extremely knowledgeable, and very friendly. At no time did he ever push me to buy when I wasn't ready or use any underhanded tactics. He told me what I wanted to know and let me make my own choice. I couldn't have asked for a better salesman. Thanks Pierce, I love my new (pre-owned) Optima. More

They DO NOT try to work you! I've had my Sorento for almost 3 years. @ first I had gone to the Kia in Lanham...never again! They are way over priced! So I decided to look around I've had my Sorento for almost 3 years. @ first I had gone to the Kia in Lanham...never again! They are way over priced! So I decided to look around and we came to Kia in Laurel. Since then no one else has worked on my SUV. They are friendly and they take the time to explain things to you. Matt has looked out for me since I was a college student. He knew my truck was I out of warranty and he still worked with me. If it wasn't for him and Steve I would be hopeless and car less. THANK YOU guys! More

Just a great experience! Brian, Steve, and the rest of Just a great experience! Brian, Steve, and the rest of the staff made the entire experience enjoyable, from the transaction itself to getting me ou Just a great experience! Brian, Steve, and the rest of the staff made the entire experience enjoyable, from the transaction itself to getting me out the door quickly and completely satisified. I could not possibly give Laurel Kia a higher recommendation! More