1,195 Massachusetts CODA Service Centers

Terrible customer service. - kpsutton1115

Terrible customer service. They discriminate against women. They gave me an estimate of $13,535 to do the repairs that a different Chevy dealer was willing to do for $4,288.

The Worst Service! - JT

I made an appointment for a safety recall for a tailgate latch over 2 weeks ago for a 9am scheduled time. I asked they had time to also perform the 75K mile oil change service, they said they did have the time. I was there waiting with no updates from anyone for over 4 hours. At the end, they said that they did the 75K service, but didn't have the tailgate latch! They did not even complete the original thing that I had made the appointment for. But they happily charged $77.17 for a conventional oil change! The idea that it is ok to let a customer wait over 4 hours with a scheduled appointment, no updates, and at the end of it all not complete the original service requested is unacceptable to say the least!

I borught my car in for a warranty repair, which is still... - rontache

I borught my car in for a warranty repair, which is still not fixed, and had several items stolen from car. The car was apparently left unsecured overnight!!! When I immediately addressed the situation with the Service Department they told me it was not their responsibility. I then elevated the issue to Adam York , the President and General Manager, who also was very unreceptive to listening to my unfortunate situation. To date I have not received any return calls or emails requesting a resolution to my problem. Do yourself a favor and Saturn of Danvers or one of the other local dealerships.

People can say what they want about Dealerships charging... - HEADHUNTERTOM

People can say what they want about Dealerships charging more for the same work that an Independent Service Station may charge. I have always had my vehicle serviced at the MFGR Dealership because I know the vehicle will be serviced by a factory trained technician and and that the replacement parts will be OEM. I cannot remember the last time I had to bring my car back to a dealer service tech because the problem still persisted or the work was done wrong or the wrong part or inferior product was used. The sales people and service advisors at Sentry South have always been very cordial and consumate professionals even when dealing with irate customers - (overheard phone conversation) Today's vehicles are too complicated to trust that a technician employed by an independent would be as equally qualified as a technician employed by a Mfgr's Dealer.

Had driven about 1,100 mile from Alabama to Boston. - msteveal

Had driven about 1,100 mile from Alabama to Boston. Truck started acting up about 1.5 miles from Sentry Ford. So, here we are Friday afternoon, thousands of miles from home, and truck is un-driveable. Dealership said they were unable to look at truck until Monday. Service Advisor Dianne, went out of her way to aid us in getting rental car, even having someone drive us to the rental car facility. She was diligent in keeping us updated on service of the truck, and really made a very very stressful situation much more tolerable. If I lived up here Sentry would be my dealership hands down. They were fantastic. Thank you Dianne..

My experience with Sentry West Mazda was fantastic. - peterrusso3

My experience with Sentry West Mazda was fantastic. I recently took my 2009 Mazda 6I to fix a flat after hitting a giant pothole. While completing the task, they found a significant unrelated issue. I was pleasantly surprised when they told me the part was still under warranty and replaced it at no cost. The service technician was courteous, friendly, and professional, explaining the process clearly and keeping me updated. It's amazing how my 14-year-old Mazda 6I still drives like new, thanks to Mazda's excellent design, exceptional workmanship, and quality parts. That said, I feel the professional, trustworthy, and efficient service from Jim Kelley and his team at Sentry West Mazda service is what makes keeping the car in this shape a pleasure. I will buy a Mazda again, and it will be at Sentry Mazda West.