1,193 Massachusetts SRT Service Centers

Mike S had a temper tantrum and refused to release my car - Mike’salunatic

Mike S had a temper tantrum and refused to release my car to me because I showed up about 2 minutes after closing. A salesman brought me into the service department to see if they were still there so I could get my car. Things happen and I was late. I was understanding and appreciative of the help from the salesman and told him I would understand if I couldn’t get it. He went and asked Mike for help and Mike was screaming so loudly out back that I heard every word. It could have gone smoothly but clearly Mike had had a terrible day. Or week. Or year. Or life…that led to him loosing it and screaming like a crazy person that he wouldn’t help me because he was done and he doesn’t get overtime. Stay classy, Mike! Looking forward to having my vehicle serviced anywhere else but here.

Service dept is outstanding! - Buffy

Service dept is outstanding! From start to finish. They actually showed me the filter that needed to be replaced!

Service check in was efficient and agent was friendly. - mpkrueger1

Service check in was efficient and agent was friendly. Work was done quickly with good communication at completion.

Chris was knowledgeable, highly competent, and kind in my - mpagosmarianne

Chris was knowledgeable, highly competent, and kind in my visit today! He directed me to possibilities if maintenance, and the consideration of new tires. There was no pressure, just accurate data and analysis!

The guys at the service center were simply wonderful! - Odunayo.

The guys at the service center were simply wonderful! The less than perfect rating is because the finance guys whom I also interacted with were not so great.

Fantastic dealership! - Heliman

Fantastic dealership! I now own my second Ram 1500 Limited and love it. A while back I had a significant at fault accident and damaged the left front of the truck. This became a costly and difficult repair. Matthew in the body shop always kept me informed along the way. The time it took to complete the repair was quite long. This was no fault of Priority as they are experiencing supply chain issues. I assured them that as long as I was kept aware of the progress I was not going to be unhappy with them. They were very concerned that I know they are working diligently to make it factory new. I could not be happier. It looks and drives like day one! I will be a lifetime customer and actually drive past a Ram dealer to shop from them!

I have been a customer of this dealership for almost - Nothanks

I have been a customer of this dealership for almost 30years . My overall experience has been very good.

Exelent service quick response, friendly, courteous - Adolfor2265

Exelent service quick response, friendly, courteous efficient fast they did great job in my car I'm very happy

Went in for new brakes and tires. - tmass41

Went in for new brakes and tires. Was originally told it would take approximately 6 hours. I did not have a set time so was fine with it. Received an update 2 minutes before the original time of service appointment that it would not be ready until 6:00PM. Having issues with timeliness in the past I arrived at 6:03PM to find that the service department was closed. No one at any point told me that they would be closing and to be there early to get my car. When I arrived home I reviewed the bill and my car to find that they did the lower brand of tires from what we originally agreed upon for the same price. Have used this dealership many times for service in the past but will no long continue to do so.

Walked in for a small issue Barry understood my issue and - m.smith6217

Walked in for a small issue Barry understood my issue and got it handled to my joy

I can't say enough positive things about my experience - Julie T

I can't say enough positive things about my experience recently at Audi Westwood. Chace, in particular, who was my service consultant, went above and beyond to help me with a repair needed on my 2024 A4. He was courteous, professional, and put my mind at ease throughout the entire process. I will no longer frequent the former dealership that I had been using for the past 11 years. Going forward, Audi Westwood will be my dealership, and I will specifically reach out to Chace, when my car needs to be serviced. Thank you for all your help recently, it was very much appreciated.

I am satisfied with the level of customer service I - Bobby

I am satisfied with the level of customer service I received during my recent visit. My service advisor Jeremy Copsey has always been extremely professional, honest, friendly and helpful. I can say with confidence that Jeremy and the team have my trust when it comes to taking my car for service and the place I plan on taking my car in the future.

Everyone is so friendly there, I had my first oil change - puppysue20

Everyone is so friendly there, I had my first oil change check up with my new car. Everything went well. My car is in great shape. I appreciate all they do..

I took my 2015 Chevy Silverado to have my front brakes - hayswilliams

I took my 2015 Chevy Silverado to have my front brakes replaced. When they where doing the job the noticed that some link was missing on the front passenger side. They took me into the shop to show me. They luckily had the part in stock and replaced it. They where very fare on the price of the missing link and the brake job. The service manager Alex did a great job explaining everything. I would highly recommend McGee GMC for service Thanks again Alex

He is exceedingly helpful,very polite provides and will - JCar81

He is exceedingly helpful,very polite provides and will provide you with a detailed comprehensive explanations with your paperwork.

Hi All - Just thought I’d share my 10 years’ experience - sdld4

Hi All - Just thought I’d share my 10 years’ experience with the service department at Chrysler Jeep Dodge Ram 24 in Brockton. I’ve been having my car serviced there for as long as I’ve owned my car and the service has always been honest, fair, respectful and reliable. I have never had to go back after getting my car serviced. They do it right the first time, every time. They service any and all vehicle makes and models. Just giving them the recognition they deserve. Finding a service center you can trust is rare. That’s why I’m sharing my experience with all of you!

Sarah McKinstry, takes care of my car, talks to me about - rlombard1030

Sarah McKinstry, takes care of my car, talks to me about the service and any details , She is terrific

The service was impeccable. - Terrill

The service was impeccable.. It was fast and they did the job the correct way the first time. I would recommend this dealership.

Mac was an attentive and knowledgeable sales - Ksmith

Mac was an attentive and knowledgeable sales representative. He was patient and able to help me find the right car match …for my needs. I highly recommend Mac and Patriot Subaru!

Great work. - Kamrahncarter

Great work. Adam really helped me out. Really genuine guy who wants the best for you.

Awesome customer service, on point with service advisors. - nena00767

Awesome customer service, on point with service advisors. I love how attentive they are and how professional they be when you meet them in person. The sales folks like Nana make our day. Excellent sales experiences folks!

cant say enough dropped van off on Thursday got it back - TERRY

cant say enough dropped van off on Thursday got it back on Friday oil pan brakes just a great job and service

Had my 2010 FJ towed to Koch Toyota after serpentine belt - jwtew

Had my 2010 FJ towed to Koch Toyota after serpentine belt broke while in Leominster. Get a msg early next morning from Natasha Allen, Service Consultant. She got my FJ in, belt replaced and kept me informed of progress. Excellent tech work. Outstanding Customer Service, 5 Star. Natasha is the best.

If I could give 100 stars, I would! - Jenny Z

If I could give 100 stars, I would! My experience with the Kia of Dartmouth, Ma. Service Department has been nothing shy of superb, outstanding, first-rate, superior; I cannot say enough positive things! I had some significant issues with my 2020 Kia and I was met with compassion, integrity and professionalism that was so impressive; I knew I was in good hands. Many tests were run to determine what the issue was with my vehicle. I was kept informed every step of the way and remained involved with the process throughout the duration of my service experience. Dave Viveiros, the Service Manager, is the best of the best and I will happily be bringing my vehicle back to his service department for all my service needs in the future. Shout out to Judy who is also such a gem! What an amazing experience and I would gladly recommend the Kia of Dartmouth, Ma Service Department to anyone looking for a fair, friendly and overall satisfying experience. Thank you, Dave and your entire team!

09.29.2010 There aren't enough words to express my... - donnamariebarry

09.29.2010 There aren't enough words to express my once again continued anger with the 128 Saab Service Department located in Wakefield MA. This morning, I went directly to the Saab Parts Department to purchase 2 head light bulbs for my Saab 9-3. (Strange - Left Head Light Fine/Left High Beam Out and Right Head Light Out/Right High Beam Fine...remember this fact) The gentleman who assisted me (I believe his name was Stephen) was incredibly helpful. After sharing "Saab" stories including why I would not go to service to have the bulbs installed. On my way out I jokingly said that hopefully I won't electrocute myself when attempting to put the bulbs in myself. He gestured and said wait here a minute. So my morning nightmare began after purchasing 2 bulbs for a total of $30.64 Stephen returned and said the new service manager Joel was coming over to introduce himself and would probably install the bulbs at a nominal fee. So over comes Joel dressed to the nines including D&G glasses (Dolce & Gabbana fyi)...introduces himself, explains why he was handpicked to take over (flown from Chicago...)blah blah blah... He asked that I would give 128 Saab Service another chance and would send "his assistant" over. (this is a quote) The "assistant" comes over to my car where the hood is already up. For some reason I recognized this individual. So I ask, "have you worked on Saabs before" He mentions in detail that he was the lot boy for 128 Volvo and this was a big step for him. Before he was moving cars and emptying trash. Slightly nervous I am watching him as he is having difficulty removing the right lamp (as this one is the one that is out) He finally gets it in and moves to the driver side (Left side if you are in the car)where again he is having trouble with the bulb. This time he is having trouble getting the old bulb out and the new bulb and cage back in. I casually asked if there was a problem..."the assistant" says "oh no" etc. He then asks me to turn the car on and the lights. Surprise Surprise ...the headlight that was out is now working (as it should)...and the left headlight that WAS WORKING IS NOW OUT! (insert scream here) "The assistant” says the wire must be loose as he is now fiddling with the wires… “The assistant” is going to check with a technician. “The assistant” comes back and says that my car needs to go over to the service bay. He says he will drive it…I said that was OK, I will drive the car over myself. I go to the service area entrance and pull my car in. “The assistant” brings over a technician to look at the left headlight (driver side). The light is on, but goes off when he removes the back cover to the headlamp assembly. The technician says that the wires are melted. I very loudly say that “this is impossible because this is the lamp that was working”! More babble about lights and headlamps and bulbs and age etc. Then I further explain that I shouldn’t have even thought about replacing both bulbs. The technician in front of “the assistant” asks why would you replace both bulbs…and I reply because that way I know when I last replaced the bulbs…makes it easier. I go on to say that I should have never replaced the bulb etc. “The Assistant” says he is going to speak with the Service Manager (aka Joel from Chicago) as he is sure the SM will take care of this situation. Minutes later after viewing the Service Manager (through the wall of glass) who will not make eye contact with me for even a second and is looking at the ceiling, his desk, and at one point even his nails …”The Assistant” returns…”looks like we will have to replace the headlamp assembly…and the parts cost about $410”…INSERT TEARS and SCREAMS HERE… “The Assistant” then goes back to the Service Manager (aka Joel) to see if they can do something about this pricing. “The Assistant returns…”sorry, it will be $410 to replace the headlight PLUS LABOR! I get into my vehicle crying, backup and leave. I have documented this situation AND EMAILED IT TO EVERYONE I KNOW, EVERY SAAB DEALERSHIP IN THE AREA, SENT IT TO THE ATTORNEY GENERAL’s OFFICE of the COMMONWEALTH OF MASSACHUSETTS, AND SEVERAL CONSUMER REPORTERS, AND AM NOW POSTING THIS ON EVERY SINGLE SAAB and CAR RATING WEBSITE I CAN FIND. I am a long, long, long time Saab owner AND HAVE HAD NOTHING BUT PROBLEMS with 128 Saab. Funny, for a brief period I had fabulous service when Victor was the service manager. Unfortunately they fired him . I don’t care what he did or didn’t do. Bottom line, Victor was a trained Saab and car technician and specialist AND ALWAYS PUT THE CUSTOMER FIRST! Donna Marie Barry donnamariebarry@gmail.com (if you want to hear more Saab stories including being left in the 128 Saab waiting area for over 8 hours to have a new rim installed…only to be told that they couldn’t replace the rim 8 hours laters, it needed to be ordered! Oops, it’s after 5:00PM and we can’t put the spare on. Had to call AAA!)