56 Massachusetts Subaru Service Centers

Very pleased with my service experience. - subie

Very pleased with my service experience. They took me right away with no appointment even thought it was almost EOD on a Friday. Must be some sneaky bombs in the service department cuz my oil change got done SO FAST!!! 10/10 thank you so much!

If you have a BMW DO NOT GO HERE. I'm sure they are fine... - Hector678

If you have a BMW DO NOT GO HERE. I'm sure they are fine for Audi and Volkswagen. There are plenty of places that specialize in BMWs. This is not one of them.

Outstanding, five star service. - haggkeith

Outstanding, five star service. Mark in the Service Department and the younger mechanic who serviced my car today, December 30, deserve a bonus. I walked in this afternoon in a panic because my Subaru, which I need to drive back to DC, had a complete system failure. Mark was extremely patient with me and helped me get the claim number associated with the battery defect class action suit. Once Mark got that, he set up my car with an excellent mechanic (I wish I got his name) who did the diagnostics and needed repairs in about an hour. My Subaru is working like a charm again. I cannot thank North Reading Subaru enough for getting my car ready to go again for my drive back to DC. Your team is the best.

I was scouting for auto shops when I called here. The... - nikki_74

I was scouting for auto shops when I called here. The person I spoke to was rude and kept cutting me off. If this is how I am treated even before I am a customer, I wonder how I will be treated once my car is in their shop.

After I wrote the initial review. - Heather

After I wrote the initial review. They called me the next day and offered to take my car and give a loaner car. I accepted it. It took them a week to get to fix the issue, but I understand them being busy and had no complaint since I'm driving the loaner car for free. Changed the rating to 4 star. ******************* I usually don't leave negative feedback unless it is really ridiculous. I had my car in on Monday for a routine maintenance and they did a wheel rotation on it. The next day, I felt a vibration when I was on the highway. I waited another day and felt the same thing on Wednesday. I called them. The earliest appointment they could give me was next week. They said they had to do a full diagnosis to determine the problem. I told them my car was fine and only started to have problems after they touched it. I was worried the wheels were not put on right and one of the wheels could come off on the highway. They said they understood but nothing else they could do. They were busy and could not even take me any earlier. If I wanted the wheels to be looked at, it will cost 100 something bucks.

Purchased a brand new Ford Windstar from this dealer back... - kilfoye

Purchased a brand new Ford Windstar from this dealer back in 1999. Performed routine required maintenance at the dealer for a couple of years. The engine siezed in the minivan shortly after we put 50,000 miles on it. Paul Clark Ford's service manager, a guy, a grouchy old guy maching around in an Army airborne sweater, was combative and argumentive when we tried to get the delership to help us defray the costs of rebuilding the engine. They could've easly went to bat for us at Ford Motor but instead he told us "we don't make any money on those cars anyway" and that it was our fault the minivan's engine siezed so tough luck. What a way to keep those customers happy Paul Clark! It was our fault for buying a Ford, which we'll never do again. And it was out fault for buying a vehicle from this lousy dealer, which we'll never do again. I would not recommend this dealer or the Ford brand to anyone. I'm buying Japanese from now on!

As my husband and myself continue to bring our cars back - catanian7

As my husband and myself continue to bring our cars back for our usual routine oil changes, etc., we are always pleased with the professionalism, helpfulness, and friendly service we receive at each one of our visits. Allíe Webb in particular, is so personable, professional, and accommodating when upon arrival and pick up of our cars. She has a beautiful smile and positive attitude. We feel she is definitely an asset to Planet Subaru in Hanover. It’s always been a very good experience dealing with this company. My husband and myself have owned and leased our Subaru cars throughout the years, and have recommended anyone we talk to, about one stop shopping at Planet Subaru!! Keep up the great work everyone!,

Poorly Treated - Stephen Ippolito

I have a brand new 2017 KIA Sorrento. The front bumper was scratched up. I took it to Quirk because it was new. They told me they would need to take it apart first. They would not order parts in advance. The insurance company looked at it and said there was no damage. The bumper skin needed to be replace. Quick told me 14 days plus before getting the car back. Boch Collision looked at the car and saw no damage either but a bumper skin. They ordered the bumper skin. It took 1 day. Took it apart and saw no damage. It took 5 days to get my car back.

Robbie in Service was great! - MisplacedVermonter

Robbie in Service was great! Helped me plan out my next service needs and answered all my questions. Everything else about my visit was great; quick and easy! Highly recommend.

This garage came highly recommended to us by a friend,... - 3KidsandaDog

This garage came highly recommended to us by a friend, and they were right on target! Robert is a skilled, friendly, and fair owner/operator of this shop. He gave us a hands-on inspection prior to the work, a recommendation of what needed to be done, an accurate estimate of bill, and a realistic timeframe of what to expect (which was very reasonable, especially for a shop his size).

Thanks Joe RIP - Trident

Purchased Several cars from Somerset Subaru was never concerned about the maintance. Went their recently and the service people are lost and you have to make a appointment for a oil change. They did some work on my kids WRX and he found bolts rolling around under the hood. Went back for the same issue several times. That place will be run into the ground. Beware if your looking for satification.

We trust the mechanics, we like the service and feel... - etinglof

We trust the mechanics, we like the service and feel comfortable working with the service desk. The work done on our PT Cruiser has been good and the prices have been fair. The waiting room could be better (quite cold in the winter) but is adequate. There is no high pressure sales talk.

I stopped by to have my battery replaced under the - John5294

I stopped by to have my battery replaced under the settlement to replace the undersized battery in all 2018 ish Subaru Outbacks. Usually I get my service at Patriots Subaru 40 miles away compared to Stateline at 5 miles away because the service dept at Stateline is consistently deplorable. Today was no different. I was told that because I get service at Patriot Sub I would need to have this battery recall done there. Then I was told to get my VIN as though I was inconveniencing this tech agent. For weeks I chatted w Courtney on buying a vehicle there. Not only will I never visit service there again I’d never consider buying there. How does this place stay in business. Would recommend neither service or sales. It’s all connected. Stay away. This isn’t the first or second time for poor service. Filed complaint w Subaru Corporate. Something in my chat w Corporate worker informed me complaints against Stateline are commonplace.

In past years with my old car due to unfortunate... - davidac828

In past years with my old car due to unfortunate accidents I’ve been to a few auto body shops and they indeed manage to repair my car, however; they would take the full 30 days allowed for my rental so they could repair it regardless of the damage plus the paint job would not be to convincing…..This past November I was involved in a misfortunate accident…this time I had the car I’ve always strived to get…with that said I wanted to have it repair the same day…although I knew that was not realistic specially from previous experiences…So I decided to take it to Today’s collision…. Less than a week later I had my car all repaired and then some…I could not believe how efficient and expeditiously it was fixed….I give Today’s Collision three thumbs up for time and superb paint job!!!

Car repair - Salem

Professional, Everything explained. Punctual. Well organized dealership with systems and processes closely followed. They try to service your vehicle as expeditiously as possible with drive for customer satisfaction