1,192 Massachusetts Toyota/1000 Service Centers

Service - annmurphy83

Extremely disappointed !!! Received a post card in the mail with an oil special. Drove 35 miles to find out that it applied only to cars not trucks!!! Didn't say that at all on the post card. Then tried to use $10.00 coupon but was told the truck oil change was already a special and could not apply. NO where did it show up as a special any where . What a hoax!!!!! Post card had our vin number on it so they obliviously knew we owned a truck.

The Worst Service! - JT

I made an appointment for a safety recall for a tailgate latch over 2 weeks ago for a 9am scheduled time. I asked they had time to also perform the 75K mile oil change service, they said they did have the time. I was there waiting with no updates from anyone for over 4 hours. At the end, they said that they did the 75K service, but didn't have the tailgate latch! They did not even complete the original thing that I had made the appointment for. But they happily charged $77.17 for a conventional oil change! The idea that it is ok to let a customer wait over 4 hours with a scheduled appointment, no updates, and at the end of it all not complete the original service requested is unacceptable to say the least!

I borught my car in for a warranty repair, which is still... - rontache

I borught my car in for a warranty repair, which is still not fixed, and had several items stolen from car. The car was apparently left unsecured overnight!!! When I immediately addressed the situation with the Service Department they told me it was not their responsibility. I then elevated the issue to Adam York , the President and General Manager, who also was very unreceptive to listening to my unfortunate situation. To date I have not received any return calls or emails requesting a resolution to my problem. Do yourself a favor and Saturn of Danvers or one of the other local dealerships.

People can say what they want about Dealerships charging... - HEADHUNTERTOM

People can say what they want about Dealerships charging more for the same work that an Independent Service Station may charge. I have always had my vehicle serviced at the MFGR Dealership because I know the vehicle will be serviced by a factory trained technician and and that the replacement parts will be OEM. I cannot remember the last time I had to bring my car back to a dealer service tech because the problem still persisted or the work was done wrong or the wrong part or inferior product was used. The sales people and service advisors at Sentry South have always been very cordial and consumate professionals even when dealing with irate customers - (overheard phone conversation) Today's vehicles are too complicated to trust that a technician employed by an independent would be as equally qualified as a technician employed by a Mfgr's Dealer.