1,432 Michigan Ford/1000 Service Centers

I have been buying vehicles from Avis Ford since 1993. - Kim Black

I have been buying vehicles from Avis Ford since 1993. Their service department never fail. My service advisor on this visit was Allan Martich. Allan was very helpful. Allan kept me in the loop with the status of repairs to my vehicle, as well as the estimated costs for the repairs and the expected time frame for completion of the repairs. Very happy with my overall experience. The Service Department is very professional and customer focused.

I brought my F250 super duty pick up in so they could - Overbywoj

I brought my F250 super duty pick up in so they could patch a leak in my driver side rear tire. The staff was friendly and I told them that I was towing my 40 foot 5th wheel. They advise that they would fix it right and it would take about 30 minutes. The tech (Jacob) came out and told me that it was a nail hole and it was a simple repair. The next day I hooked up my 5th wheel and headed home. I did not even get to Midland when that tire went flat while driving on the highway. This became dangerous being on the shoulder of the road having to disconnect the 5th wheel from the truck and then changing the same tire that they just fixed. When I got home and went to my Ford dealer where I bought the tire the technician who repaired it advised that the previous repair was done wrong, that Babb Ford (Jacob) just plugged the tire instead of doing it right by putting a patch on the inside of the tire on a superduty that hold heavy loads (as in 5th wheels) Fortunately their wasn’t any damage or injuries and I was in a area were I could safely get on the shoulder to change the tire. I did advise service manager of the issue

I went for an oil change, and the employee was really - Donnab0967

I went for an oil change, and the employee was really nice and helpful. i will go back.

Excellent Service - Tim

Jon is only mechanic I'll let touch my car. Sure I pay more using a dealers service dept but the piece of mind is worth it. Jon has done the services on my last 3 Honda vehicles and the work has always been perfect. John at service desk is always friendly and helpful.

Took my car in to have a tuneup put on it. - Nolan Daugherty

Took my car in to have a tuneup put on it. It had 80,000 miles on it and they did I went to go pick it up. My engine light was on and I told him I said my engine lights on and they told me I had a big mice snack in there instead of carefully removing the obstacle, blow it out and it went down my intake and now two years later it’s still on they called a problem and they told me it cost $1800 to fix wait a minute it came in with no Engine light on and I’m supposed to pay Bell for their screw up to fix my car. That’s why I don’t ever go to Bell for anything any longer. I stopped in to get a headlight bulb put in it $65. I think it was an hour plus bulb, I went to their competitor they put it in for free. Be careful.

They're liars they tell you one thing and totally do - castonia1220

They're liars they tell you one thing and totally do another just all around not very professional they put a transmission in my truck one of the plugins on top of the transfer case was screwed up by them never knew it until I had another certified mechanic look at it and found the issue then I immediately took it back to Betten Baker in coopersville they replace the plug but didn't replace the part that it was plugged into knowing that it was faulting it out it's electrical part it's going to make the part go bad that the plug was plugged into was told that they would reimburse me to have the switch put in on top of the transfer case and everything else I paid to get done due to them not plugging the plug in properly went there for other times to get paid got the runaround and then today driving back and forth from Whitehall to coopersville they finally told me they weren't going to pay me crooks they are very good crooks and they do that to pretty much a lot of people I'm assuming they're certified transmission technician told me and his boss that the plug-in was not the issue and neither was the switch that it was plugged into kind of ironic how I went to a transmission specialist and he told me well if they didn't replace the switch that's where I would start and that's what I would say is wrong with it including the plug-in that they replaced already so I called the dealership the dealership said all they replaced was the pigtail for the plug-in not to switch they told me to go ahead and get it fixed and they would reimburse me because they couldn't just keep throwing money at it to figure out what it was I did all that put the switch in truck was fixed now they won't reimburse me for the $634 that they owe me and $0.38 I will never ever recommend this place to anybody friend family anybody that would even ask me they are crooks they don't stand behind their work they come up with excuses why it's all your fault not theirs not very professional in any way shape or form in the beginning they were to get me to go away and in the end they were nice and just pretty much told me sorry but my boss told me we're not paying for it okay let me talk to your boss oh I don't know where he's at he's not even in this building it's all a joke it's all a spin artist thing I'm pretty sure I'm not alone in all this big big joke I did however find the owners name address and phone number which I will be stopping over at his house to have a long discussion with him and spring lake they're in for a big surprise thinking I'm just going to roll over and die and give up on my money that is owed to me for something that they ruined not me or anybody else

Full of lies. - Mike

Full of lies. First my oil change emptied half or more of the oil on my new concrete when I returned home, then they told me the oil filter gasket was bad..funny there was no oil on the filter. Oil leak was on opposite side. An employee promised to come and clean the concrete today..the day is half over,not a word. They won't see me again.

Great service great people that truly try to help you - Cindysaintz

Great service great people that truly try to help you out!! Thank you BBOA!!!especially service dept. And sales

Betten & Baker-Cadillac, MI Staff in service very - David G

Betten & Baker-Cadillac, MI Staff in service very attentive to repairs needs, scheduling willing to give veterans discounts and keep pricing as reasonable as possible. They keep records, honor rebates & warranties on work. The sales department is committed to giving every rebate, discount GM Family First pricing. The clerical staff is professional and helpful. The Wait times are reasonable. The lounge area is kept clean and comfortable.

13 year customer - dodgeboy11

Grand Chrysler Dodge Jeep in Lowell is the place to service your vehicle. Over the last 13 years we've owend a 2003 Dodge Stratus, a 2006 Grand Caravan, and a 2012 Grand Caravan and the service we have received has been amazing. They saved me hundreds of dollars not replacing a power steering pump on the '06 - just needed a flush when everyone else said it was failing. They have recommended necessary work but also frequently recommend work that can be delayed and talk through the risks so you can make the decision even if it isn't in their financial interest. Having been a customer previously at the bigger dealership in Grand Rapids, this dealership is hands down better, cheaper, and more customer friendly. If you buy the vehicle they even have free loaner cars when it is serviced. It hasn't lost its small-town feel even with it changing hands a few years back. HIGHLY recommended.

This dealership service is the worst I’ve ever had.Van... - Allen.rick810a

This dealership service is the worst I’ve ever had. Van went in for 60k maintenance . Transmission flush and front brakes( but I asked for all brakes to be checked). 2 days later there was transmission fluid all over my driveway . Took van back in and they repaired the leak. 6 months and 9k miles later the rear brakes went out and it cost $1200 to fix. I have moved so I called to speak with the service manager. Was told thier phones were out…. Same story I was told 6 months earlier. Left a VM , but got no call back. I would avoid Betten Baker at all cost if you need reliable vehicle repair