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Suburban Ford of Romeo - Service Center
Washington, MI
38 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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38 Reviews of Suburban Ford of Romeo - Service Center
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Helpful August 06, 2023
Since I am handicapped it is a great service this dealership provides locally to come and pick up your car for oil, filter, tire rotation service and return the car to your home. There was a problem dealership provides locally to come and pick up your car for oil, filter, tire rotation service and return the car to your home. There was a problem with one of the tires going flat while sitting in the driveway after it was returned. Matt with the mobile repair unit was sent to our home. He took care of the problem and was extremely polite and helpful. Wish all employees at service companies were like Matt. More
by Robert
Employees Worked With
matt, chris
June 20, 2023
I made appt to bring in my vehicle for review of tires. I made appt two weeks in advance. When I came in, I was about 15 minutes early. I told the young woman I had an appt for 530, and I was about 15 minu I made appt two weeks in advance. When I came in, I was about 15 minutes early. I told the young woman I had an appt for 530, and I was about 15 minutes early. The service manager Chris Scott was passing by and said what are you coming in for. I stated to have my tires looked at. He then said they didn't have time for that. I told him I had an appt and I didn't need the car back today. He told he could not do the write up. I was so taken back as I had an appt and he said well they shouldn't have made it. Had he said that they didn't have time apologized for not be able to honor their commitment and asked me to come back later I could have been more understanding that was not the case. I then asked him if what he was saying was as a ford owner of over 30 years I am not able to make appt for car to be serviced at my local dealer. He then turned to the rep and told her to write up the ro. In the end they were not able to fully service the car they did put a plug in one tire. I then went to another dealership (not a suburban dealership) and they took me right in without appt. and had car serviced and purchased 4 new tires. I gave them my 2000 dollars worth of business. Chris has insured that I will never give a dime to the suburban group. I will most certainly never entertain purchasing a vehicle from Romeo suburban Ford which is unfortunate as I prefer to deal locally. Chris could benefit from some customer service training as a service manager he needs to do better! He needs to set a good example for his team given his managerial position. . More
by Bobbie W
Employees Worked With
Chris Scott
June 06, 2023
Worst Service Department in Michigan. Brought car in for repairs...they kept the car for over a month... bottom line: They couldn't fix the Clutch, the Brakes, the Electrical problems. Brought car in for repairs...they kept the car for over a month... bottom line: They couldn't fix the Clutch, the Brakes, the Electrical problems. Got the car back with all the problems just as they were when I brought it in. Mechanic wasn't the right guy for the job.... Final insult: They gave me a bill for $2,325.30! When I complained and explained, the Service manager Brian simply said he couldn't and wouldn't help me with any reparations on the Obscene costs they charged. Beware of these people. Just the Worst ever. More
by JAMES C.
Employees Worked With
SERVICE MANAGER BRIAN
February 13, 2023
Friendly Service, asked the right questions regarding our requirements for service. Knowledgeable on the vehicle's we had in for service. Basil keep us inform of the progress on our vehicle's in for service, requirements for service. Knowledgeable on the vehicle's we had in for service. Basil keep us inform of the progress on our vehicle's in for service, which is very important to us. Best part of being informed I told everyone is the good news and bad news you might have on the progress. Giving you have a better understanding why service may take a little longer than than normal. We tell everyone about the great service and sales at Suburban Ford of Romeo. More
by craig.kovacic
Employees Worked With
Basil in service, Joey Alazzawi
February 13, 2023
Great experience as usual. Customer service top notch. Waited for repairs to be done to my vehicle, in a very relaxing waiting area. Offering fresh coffee and water.. The staf Customer service top notch. Waited for repairs to be done to my vehicle, in a very relaxing waiting area. Offering fresh coffee and water.. The staff is very friendly. More
by v.savage
Employees Worked With
August 16, 2022
Well, it was my first use of the Service Department at the New Suburban Ford dealership in Washington Twp. We were more than happy with Mr. Basil Rafidi and his customer service with me and my wife. the New Suburban Ford dealership in Washington Twp. We were more than happy with Mr. Basil Rafidi and his customer service with me and my wife. He addressed our issue with our Ford Edge and had it resolved, at no cost to us. If I was still working, I would try to hire him away from his current job, because he is one that really understands "Customer Service" and what that does for any business. More
by D&F
Employees Worked With
Andrew Vultaggio
July 29, 2022
First of all it took 3 hours for an oil change. Second of all the staff at Elder Ford have no regard for the customers in the waiting room. Their disregard for a customer buying a vehicle. Their di Second of all the staff at Elder Ford have no regard for the customers in the waiting room. Their disregard for a customer buying a vehicle. Their disregard for children that were in the area. Their language was horrible. At the cashier desk there was 5 employees dropping the F bomb and commenting about a customer. At the parts counter dropping the F bomb with several employees and customers. 3 other groups of employees walking around dropping the F bomb like it was going out of style. I for one have never done that infront of my children and I don't appreciate somebody else doing it either. I for one will not return to this dealership. I will and have told many people about this. I will also tell everyone I work with at Ford Romeo Engine Plant to NOT go there. It's a shame that people have to talk that way. And let me tell you it dont make you look smart it truly makes you look stupid! More
by Kbpatton1985
Employees Worked With
Mike
May 22, 2022
Took Escape in for brake job and service writer quoted much higher price than other Ford dealers and when I didn’t move forward with the brake joy, service writer kept lowering the price. much higher price than other Ford dealers and when I didn’t move forward with the brake joy, service writer kept lowering the price. More
by Sdudal76
Employees Worked With
Service department
