171 Michigan Ford Service Centers

Taken advantage of - ben5691

Signature Ford Service Department did me so wrong that I can't even find the words to say. I had a truck that was in need of repair, leaking oil and no heat. The truck did not run, so I entrusted, Signature ford to diagnois the problem. They came back with a bad coil and spark plug and said it needed a starter. Missfire on cylinder 4. they repaid the coil and spark plug and said it cleared all codes and they test drove it said it has lots of power. I told them the truck was leaking oil to please check and advise. they came back with it needed a new head gasket, oil level indicator, starter motor, tensioner, EGR valve, hose assembly, tube assembly a guide, tensioner- timing chain, chain -timing,arm timing chain tensioner, tensioner timing belt, thermostat assembly, air cleaner, bolts nuts studs, tension pulley, Oil was found to be leaking from the right RH cylinder head near the left rear corner oil leaking out and onto the starter. I said go ahead and make the repairs to the truck. From the day I took it in until the day I got it back was 1 and 1/2 months and I invested $4773.31 in the vehicle they assured me that the truck was ready for another 100,000 miles. when I received the vehicle back one of the coil packs was zip tied to the engine, came back with a broken overhead intake manifold (which they did repair). Now 2 months after I get it back the truck is burning 4 quarts of oil every 3 weeks and when it was leaking oil before they fixed it the truck never leaked that much oil in an entire year!!!! they also lost a magnetic business sign from the side of my truck that still has not been replaced even through it was promised that it would be. Horrible, Horrible, Horrible Crooks!!!! I am not sure if the reason I was treated this way is because I am Hispanic. I didn't realize that this dealership was so desperate to make a dime....I still ended up with no heat!!! I took the truck to La Fountaine Ford which I would recommend to anyone, they fixed my heat!!!

Excellent service Jordan took care of my Jaguar and got - cpalmer01

Excellent service Jordan took care of my Jaguar and got me back on the road!

I always feel at ease when I work with Don Riley and his... - wojosa

I always feel at ease when I work with Don Riley and his staff to repair my Saturn. They are honest and fully explain what must be done. The waiting room is very comfortable and the staff extremely friendky and helpful. I would recommend Suburban of West Michigan to anyone needing car repairs, tires, or looking for a used car. Sue Wojciechowski-Grand Rapids, Michigan

This service department stands out - Damon Daybreak 2000

The truck service department knows what to do to care for and repair our RV. It is an older model and it has a lot of surprises and Dan has stepped up and diagnosed correctly with timely and correct work done. We are fortunate to have someone so talented available to us.

very helpful and friendly. - BJ

very helpful and friendly. Great service! Returned phone calls on a timely basis. I would recommend this dealership to anyone.

Impressed with the personnel from the service manager, - gmccombs

Impressed with the personnel from the service manager, mechanics, bookkeeper and salesperson that showed us a new truck. Recall on my jeep was explained on first visit, part ordered fast, few days later my appointment was scheduled for 3 days later and job was finished in 1 1/2 hour, including a top notch oil change by great employees. Will be coming back with all those knowledgeable people and smiles. Thanks everyone.

Nothing but Great things to say about your service... - Lindakay1230

Nothing but Great things to say about your service department. From the beginning, they were very professional & explained everything along the way. Thank You for treating me with respect.