1,442 Michigan Mitsubishi/1000 Service Centers

I had a slow leak in a tire. They were very thorough in... - dhoffecker

I had a slow leak in a tire. They were very thorough in reviewing the condition of all tires and recommended replacing two of the four and rotating the remaining. The waiting area was comfortable and pleasant. They were great about keeping me informed regarding their progress. Very professional and friendly.

I brought my car to Saturn of Southgate and I had the... - omgwtf

I brought my car to Saturn of Southgate and I had the WORST experience. Ok so like I show up and drive up to the doors and it's like a huge piece of wood. Then I notice all the windows are covered in wood so I was all like xxx? I couldn't hear people inside the wood talking. I dont know what was going on but they went to alot of trouble to make me think they were like closed or something. Its like no one even worked there, nobody asked me about my car or nothing. I was sooo like mad and junk. I will never take my car to Saturn of Southgate again ever, ever.

Splash shield was dragging on the road and we had 200 - Tom

Splash shield was dragging on the road and we had 200 more miles to drive. Ryan put it up on the hoist immediately, put some new clips on and we were on our way in under 15 minutes. They really saved the day for us on our long trip. Didn’t even charge us. Thank you Ryan!

Bought a 2016 Jeep Patriot about 2 years ago from these - Andrew Morris

Bought a 2016 Jeep Patriot about 2 years ago from these guys for my wife who hardly drives. We took it in with in 6 months for transmission issues. We had bought the extended service contract aka warranty. I was told that it needed a transmission and the the warranty company would only pay for a used one and that they were the ones who ordered it (turns out that was a lie) The first transmission came in with something broken so they had to get another transmission. We waited several weeks and it finally was "fixed" the transmission made a rattling noise but went down the road at-least for a few weeks..... Then we had to take it back in because it would no longer go down the road. Again replaced the used transmission with another.. Again did not last more than a few hundred miles. Then Schafer subs it out to Team Hodges to fix, again with a used transmissions, I waited very calmly for this to be fixed. Over a year later my Jeep still is not fixed and now the company that Schafer bought my used trans from no longer wants to warranty the trans... So Team Hodges makes another claim under my warranty for another used trans mission again it made it less than 5 miles before I had to take it back to Schafer. Then I get a phone call saying that I have used up all my warranty and that they might be able to get the transmission covered but I will have to pay all labor out of pocket now, I said I am not paying out of pocket for something that should have been fixed under warranty. I was told that my Jeep was in the parking lot ready for pick up but it still isn't driving right and when they (Schafer's own people) drove it back it lost power and the trans acted up on them. I now have a Jeep I am forced to make payments on that I can't drive that I paid extra for the extended warranty that was basically useless. But hey you guys were able to get my heated seats working...... I have contacted the dealer a few times trying to reach a manager and have left voicemails and even sent a message today to be contacted through the website and nothing. In total they had my Jeep for over half the time that I have owned it for repairs. I bought this dang thing with around 73k and it sits in my driveway with roughly 78k. Mind you I was never once offered to pay extra for a new transmission nor was a new transmission price even offered as an option to the warranty company. They used over $12k on my warranty to fix this transmission that still doesn't work. Do the right thing here and either buy it back or pay to have a new transmission put in it! Don't blame Hodges for all this or tell me to take this up with them I didn't take it there to be fixed I brought it back where I bought it from. I have also contacted the Michigan SOS and filed a complaint. I forgot to add when I asked the service department why they didn’t just put in a new transmission after the first couple I was told that they couldn’t find any. I then actually went online for 2 minutes and found a new one and actually sent the link in a text message to your service department. And yes I still have the text messages. Also the service department already tried to get you to buy this back and left the notes on my last copy of paperwork on how much a new transmission was and what the buy back price would be. I have not posted those publicly yet…..

Been a customer for 15 years recent service visit not up - Mays

Been a customer for 15 years recent service visit not up to their standard ended up with zero result. Only time I brought in a clean car and returned dirty.Seems like many of there best staff have left

Good Service for a change. - doorite

Everyone we came in contact with was helpful, polite, and seemed to like their job. Serra has done a good job with his personnel at the Cadillac/Audi Service Center. We purchased two new Cadillacs in a row from Dave Kring because of lousy service and lousy attitudes of the last Cadillac dealership in Traverse Ctiy.

Stopped in due to engine light coming on while I was - Sheryl

Stopped in due to engine light coming on while I was temporarily in town caring for sick family member. Melissa quickly checked the code and gave me information needed to feel safe driving home to the other side of the state. Also, Kyle at the quick lube was efficient and friendly, as well! Was extremely pleased with this dealership’s attentive customer service!

Friendly and knowledgeable staff. - ~HappyCustomer

I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!!

Melissa was awesome. - Farmergr59

Melissa was awesome. She kept in constant contact throughout. She seemed very diligent about getting our car done as quickly as possible. She was also very transparent about the time it would take. Melissa was also very polite and friendly every time I spoke with her.

Emergency Service - Oklahoma Donna

Due to a family emergency, I drove 900 miles to Michigan with my service light activated about half way to my destination. Since I typically comply rigidly to the service schedule, I was worried about driving further and immediately contacted Tim Portee, the Service Manager. He got me in quickly, did a terrific job of servicing the car and getting me where I needed to be in the meantime. I cannot express my gratitude for the stellar service and compassionate understanding of my circumstances. I don't live in Lansing, but if I did, I'd surely be a regular customer of Lexus of Lansing - a job extremely well done.

I had a good experience purchasing a Subaru for my - trixien51

I had a good experience purchasing a Subaru for my daughter from this dealership in the past. However, when my 3 mo old Outback(purchased elsewhere) refused to start in a spectacular display of blinking dash lights , bells and whistles, Subaru towed it to this, the closest dealership.I was immediately told it sounding like a dead battery. When I asked how that could happen in a new car, I was told that I must have left a door or the rear hatch ajar. I was later told that I left the dome light on, interesting that I've never touched the dome light and no one has ridden in the back seat. Also everyone enters and exits our home through tha attached garage and would have noted a light left on. Overall I felt like I was treated in a very condescending manner, "just another dumb old lady", and I still don't feel satisfied with the explanation given me; perhaps due to the manner in which it was given. When I had my Volvo serviced by the previous owners of this dealership, the service was more respectful. Generally a worker drove the repaired car to me instead of having the keys handed over and told that "the car's out back". I will look for an ongoing service relationship elsewhere.

We had an issue with our car (Lexus) as we were driving - odonnell9294

We had an issue with our car (Lexus) as we were driving to Traverse City late on a Friday afternoon. We spoke with Sam in Service and he was very helpful, telling us to bring our car in and they would take a look at it. When we got there, Kevin was the agent we worked with. He was very professional and within an hour the problem was fixed. Thanks for fixing a problem for total strangers on very short notice. Much appreciated.

Tom is fantastic. - FJBruiser

Tom is fantastic. He and Garth are my go-to for everything I need for my car. And my recent service was done very quickly. I was surprised and very grateful.

My car looked like new when I it was delivered back to - suekhi04

My car looked like new when I it was delivered back to me. It was amazing. I loved it. I had a short window to get it serviced and you made it happen. Thank you!