Serra Toyota of Traverse City - Service Center

Car was under warranty when I called for a service appt. , and there were warranty items to be taken care of. They said they would call me back, but I never heard from them. The vehicle if off warranty now , and there were warranty items to be taken care of. They said they would call me back, but I never heard from them. The vehicle if off warranty now. Who would ever want to deal with people like this? More

I paid for a used vehicle inspection in June and received a report that indicated zero major issues (only the cabin air filter was noted as needing attention). Seven months later, the vehicle needs a comple a report that indicated zero major issues (only the cabin air filter was noted as needing attention). Seven months later, the vehicle needs a complete frame replacement?!?!? How can a frame look so good it doesn't even get a yellow / "May require future attention" rating in June and in February it's completely shot??? More

Kevin at Serra Toyota Traverse City is awesome! He explained exactly what services were needed for my car and kept in communication with me the entire time. I also received a complimentary carwash. I explained exactly what services were needed for my car and kept in communication with me the entire time. I also received a complimentary carwash. I will definitely be back!! Thanks Kevin! More

I worked with Ashley and she was amazing and super nice! She was very easy to talk with and explained in great detail what needed to be done and why and also explained how severe it was. She was very easy to talk with and explained in great detail what needed to be done and why and also explained how severe it was. More

My husband and I brought my car into Serra’s service department for a simple oil change and to have them check my brakes. I had this appointment made approximately 3 weeks ahead of time. I dropped my c department for a simple oil change and to have them check my brakes. I had this appointment made approximately 3 weeks ahead of time. I dropped my car off on time at 11am. At 1:30pm I sent them a text inquiring why it was taking so long. They wrote back saying that they had not started on it yet because they were very busy. They said that they would be starting on it in the next 45 minutes! We complained to management and the only thing we got was excuses. Needless to say we got our keys and left. We will now have to take our car in to another place. There have been so many issues with this business over the years. Never again. Lesson FINALLY learned, avoid this place at all costs. More

Very Poor Service and seeming lack of interest to correct n Serra Openly states: "Excellence at every turn...and every straightaway" However having paid their very expensive price for an oil change ($ 71.68 n Serra Openly states: "Excellence at every turn...and every straightaway" However having paid their very expensive price for an oil change ($ 71.68 nearly double when compared to specialty oil service centers in our N Mich area ) where they offer a "MULTI-POINT INSPECTION" checking nearly 48+ items and systems on Toyota Vehicle and providing an assessment for each. My inspection form was blatantly checked as all OK at this time when in fact the majority of items on my inspection WERE NOT INSPECTED NOR WAS ANY TIME DEVOTED TO THEM. A previous experience with my wife's vehicle at this Serra Toyota service department produced the exact same results. Upon presenting my vehicle for this service I had actually applied clear tape over many of the items on the check list to see if the tape was disturbed as a result from their removing the tap to perform their inspections on each of these items. THE TAPE WAS EXACTLY AS I HAD PLACED IT, NOT DISTURBED OR REMOVED TO HAVE PROVIDED ACCESS FOR THEIR SERVICE PEOPLE TO HAVE CHECKED THE NEARLY 48 + ITEMS ON MY VEHICLE So I paid their asking price and did not receive the value promised. Seriously considering not returning to Serra Toyota again. Credit should be given to the service manage as he did return my 1st call, still waiting to hear his response from my 2nd call. More

Long wait and half the job was completed. Appointment time to have Toyota recall issue taken care of plus install new tires. 2 1/2 hrs. later, with no updates, tires had been put on but claim Appointment time to have Toyota recall issue taken care of plus install new tires. 2 1/2 hrs. later, with no updates, tires had been put on but claiming weather was issue for recall problem. The sun was out. The roads were all clear and yet, the service wasn't done. NOw with snow on the roads and more forecast, I have no idea when recall issue will get taken care of. I'm not a happy camper. I've always had good service up until yesterday. More

Great job working on my truck, Ralph was extremely helpful. Bought my Tacoma from a dealer downstate last year, turned out to be leaking oil when I was up north. So I took it to Serra because they have such go Bought my Tacoma from a dealer downstate last year, turned out to be leaking oil when I was up north. So I took it to Serra because they have such good reviews. Ralph said he never heard of a new Toyota leaking oil, it took their team a week to find it, but it was fixed perfectly. Today I had the same truck in for its 30,000 mile service, Ralph said if I got it in early they would be done by 11:00. They were done by 10:30, even washed the truck for me. I don't live near Traverse City, but whenever my Tacoma needs routine service, I always schedule it there on a day and time that I would be up that way anyway. Great work Ralph, and the entire team at Serra Toyota Service. More

Above and Beyond For over 3 years I have been taking my Highlander to Serra Motors. Ralph and his team always provides exceptional service. I recently was going on a t For over 3 years I have been taking my Highlander to Serra Motors. Ralph and his team always provides exceptional service. I recently was going on a trip with my family and popped in for an oil change but I had to cancel last minute because I was running late. Andrew offered to check my fluid levels for my trip for a few minutes which was completely complimentary. That is going above and beyond in my book. Ralph's team truly elevates service to a new level. I am not trusting my vehicle to anyone else. More

Excellent customer service It seems that customer service in a lot of places has declined but I was extremely pleased with my recent experience at Serra. I was able to drive rig It seems that customer service in a lot of places has declined but I was extremely pleased with my recent experience at Serra. I was able to drive right in to get started with no wait, The service guy was very friendly, polite, and helpful. The work was done faster that estimated time I was given. The checkout person was also very friendly and polite. They both went over the material given to me and made sure I understood the work that was done. Also, I thought the price was very fair and reasonable. I will definitely continue to bring vehicles back the next time I need service. More