812 Michigan Used Car Service Centers

Good Service for a change. - doorite

Everyone we came in contact with was helpful, polite, and seemed to like their job. Serra has done a good job with his personnel at the Cadillac/Audi Service Center. We purchased two new Cadillacs in a row from Dave Kring because of lousy service and lousy attitudes of the last Cadillac dealership in Traverse Ctiy.

Friendly and knowledgeable staff. - ~HappyCustomer

I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!!

the dealer ship always takes great care of all our needs - matt

the dealer ship always takes great care of all our needs and goes above and beyond.

Melissa was awesome. - Farmergr59

Melissa was awesome. She kept in constant contact throughout. She seemed very diligent about getting our car done as quickly as possible. She was also very transparent about the time it would take. Melissa was also very polite and friendly every time I spoke with her.

Emergency Service - Oklahoma Donna

Due to a family emergency, I drove 900 miles to Michigan with my service light activated about half way to my destination. Since I typically comply rigidly to the service schedule, I was worried about driving further and immediately contacted Tim Portee, the Service Manager. He got me in quickly, did a terrific job of servicing the car and getting me where I needed to be in the meantime. I cannot express my gratitude for the stellar service and compassionate understanding of my circumstances. I don't live in Lansing, but if I did, I'd surely be a regular customer of Lexus of Lansing - a job extremely well done.

I had a good experience purchasing a Subaru for my - trixien51

I had a good experience purchasing a Subaru for my daughter from this dealership in the past. However, when my 3 mo old Outback(purchased elsewhere) refused to start in a spectacular display of blinking dash lights , bells and whistles, Subaru towed it to this, the closest dealership.I was immediately told it sounding like a dead battery. When I asked how that could happen in a new car, I was told that I must have left a door or the rear hatch ajar. I was later told that I left the dome light on, interesting that I've never touched the dome light and no one has ridden in the back seat. Also everyone enters and exits our home through tha attached garage and would have noted a light left on. Overall I felt like I was treated in a very condescending manner, "just another dumb old lady", and I still don't feel satisfied with the explanation given me; perhaps due to the manner in which it was given. When I had my Volvo serviced by the previous owners of this dealership, the service was more respectful. Generally a worker drove the repaired car to me instead of having the keys handed over and told that "the car's out back". I will look for an ongoing service relationship elsewhere.

We had an issue with our car (Lexus) as we were driving - odonnell9294

We had an issue with our car (Lexus) as we were driving to Traverse City late on a Friday afternoon. We spoke with Sam in Service and he was very helpful, telling us to bring our car in and they would take a look at it. When we got there, Kevin was the agent we worked with. He was very professional and within an hour the problem was fixed. Thanks for fixing a problem for total strangers on very short notice. Much appreciated.