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Morrie's Minnetonka Ford Lincoln Mercury - Minnetonka, MN

On 7/14/2009 5:58:10 PM MORRIE wrote:
Bluetooth would not work on a two month old 2008 Mercury Mariner. It is fully covered by warranty and extended warranty so I made an appt. to bring it in at 10:am and was there a bit before. After a two hour wait I asked if the car would be ready soon and was told it had been ready an hour ago and was sitting in the lot. When I went out to find it, the car was sitting there all doors unlocked, no one around, with my cell phone, warranties, registration papers laying in full view on the seats. The Bluetooth did not work. Went back inside and was told they had no idea how it worked and so couldn't fix it. They told me "we don't handle accessories". The Mercury Mariner (there were 10 others like it on the lot), came factory loaded with the Bluetooth but they seemed unaware that this was possible. When I asked what I should do now they had no idea. Went home and called to talk to a manager named "John" trying to explain my exasperation at my whole morning being wasted at his dealership and was rudely treated because "he didn't know anything about it". He kept interrupting and snorting into the phone as I was talked down to and spoken to as if I was wasting THEIR time. When I got mad and explained about the car being brand new and having paid for all the extra warranty protection etc. he hung up the phone on me. I have a suspicion that the treatment I received at Morrie's Minnetonka Ford Lincoln Mercury might be because I am a person of color. I mean...I know mostly white people live out here in Minnetonka ... so do they treat their white customers this way? How can they not know about Bluetooth? Why would they leave my car with my insurance papers, warranties, car documents AND my cell phone, unattended and unlocked in an open parking lot and leave me sitting unadvised in their waiting room for two hours? Morrie must be so confident he won't wind up like Denny Heckert he has no problem with his employees insulting his customers (well former customers) I have bought cars from Morrie's (at different locations) including a Subaru that was a lemon from day one , but I'll walk to town before I ever buy a vehicle from them again.

North Country Ford Lincoln Mercury - Coon Rapids, MN

On 3/12/2009 5:29:48 PM eivael wrote:
When I contact dealers to make a purchase, I already know the exact model I want, have my financing in place, and am interested in bottom line price only. I want no add-ons, no cross selling on financing, no hassles. For me, buying a car should be no more complicated than buying a pair of jeans...take it to the counter and check out. Since I have done all my homework prior, the only thing I am really shopping for by the time I contact the dealer is price.

For my latest purchase (2009 Ford F150) I had inquired at many dealers throughout Minnesota about a specific Ford F150 I was interested in purchasing. I only contacted dealers which already had the model I wanted in stock. Half the dealers did not respond to my e-mail inquires or did so several weeks later. Not so with North Country Ford in Coon Rapids. Steve Walsh responded to my inquiry within an hour of my sending it, giving me all the information I requested. Over the next week and many e-mail exchanges about options and price negotiations, I was always responded to in a timely manner. In the end, I purchased my truck from Steve because he had the best customer service hands down AND most importantly, the best price. Arrival and departure at the dealer was just as I had requested; no hassles, no cross selling, no surprises. Drove 200 miles for the deal and would do it again in a heart beat.

If you are not a fan of the traditional showroom sales tactics, and prefer to buy your vehicle online, you owe it to yourself to contact Steve Walsh (steve.walsh@northcountryford.com). He and the people at North Country Ford "get" what online auto purchasing is all about.