806 Minnesota SRT Service Centers

Out of town tire blow out - Joe C

My wife had a screw in a tire on my 2017 Pacifica when she was 9 hours from home. She brought the car to Bemidji Chrysler Center. Josh helped her get the tire plugged and put back on. They took the spare off, deflated it and put it back in the storage place. The service she got was beyond my imagination.

My siblings and I have been dealing with this dealership - bost_yourBecky Ostheimer

My siblings and I have been dealing with this dealership since Last September (2023) regarding my dad‘s 2021 F150 pick up. It was a simple recall that with the truck was taken up there for. In order to get an appointment, at least 6 to 8 phone calls were placed and no return calls made. When we finally did reach them, they told us all the parts were there, and they could take care of the issue as we live four hours away that day. We live 4 hours away and when we arrived, they indicated that the work would be done in about a half a day. Upon returning 4 hours later the truck was still not completed and eventually took the truck back home as they could not figure out how to fix the recall. After several more phone calls and no response from anyone at the dealership, we finally were able to get the truck back in in November. Again, they were unable to perform the recall getting all sorts of excuses. We were then told they would order what was needed, and would have them in a couple of weeks. This brought us into mid December at which point we got the story of holidays and shipping issues and that the parts would not be in until after the first of the year. They did do some smaller recalls while they did have the vehicle in November when they came to us to get the vehicle as we were no longer willing to drive four hours round-trip And then have nothing done. Through the winter we continue to try to contact them to know avail and we’re finally able to reach them in mid March and schedule an appointment for April 15. When we arrive that day we were informed that we were not on the schedule. This has been a complete and total fiasco. I would never purchase anything from this dealership.

On time, quick and efficient. - Connie Aagard

On time, quick and efficient. Always pleasant and helpful. The service team step up and take good care of me every time. I have a Chevy but always prefer Bob Lowth!!!

The service dept went the "Extra Mile", to get it right! - David

My granddaughters 96 850 ran very poorly when cold (dangerous stalling) but fine when warm. Took it in for diagnosis. It came back with the report saying it needed a coolant temp sensor and while at it; plugs, wires, cap, rotor thermostat. I paid the diagnostic charge, took it to my mechanics shop, did all the recommended repairs and behold, no difference. I returned to Borton's in GV and raised a stink. They graciously took the old gold rusty girl back. They spent many hours trying to identify the source of the problem, assigning some of their top guys to crack the nut. I believe they accepted this challenge and were not going to be stumped They called a few days later and said the believed the problem was a faulty TPS. They offered to order the part at cost and do a free install. I said no, I would pay for labor. I paid for the diagnosis, part at cost and $50 labor. The result, a perfect running old Volvo and a happy high school senior. Thanks, to the parts and service people and everyone else, I give you an A+ and will tell others about your commitment to customer satisfaction!