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Billion Ford of Worthington
Worthington, MN
15 Reviews
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15 Reviews of Billion Ford of Worthington
April 15, 2024
My siblings and I have been dealing with this dealership since Last September (2023) regarding my dad‘s 2021 F150 pick up. It was a simple recall that with the truck was taken up there for. In order to get since Last September (2023) regarding my dad‘s 2021 F150 pick up. It was a simple recall that with the truck was taken up there for. In order to get an appointment, at least 6 to 8 phone calls were placed and no return calls made. When we finally did reach them, they told us all the parts were there, and they could take care of the issue as we live four hours away that day. We live 4 hours away and when we arrived, they indicated that the work would be done in about a half a day. Upon returning 4 hours later the truck was still not completed and eventually took the truck back home as they could not figure out how to fix the recall. After several more phone calls and no response from anyone at the dealership, we finally were able to get the truck back in in November. Again, they were unable to perform the recall getting all sorts of excuses. We were then told they would order what was needed, and would have them in a couple of weeks. This brought us into mid December at which point we got the story of holidays and shipping issues and that the parts would not be in until after the first of the year. They did do some smaller recalls while they did have the vehicle in November when they came to us to get the vehicle as we were no longer willing to drive four hours round-trip And then have nothing done. Through the winter we continue to try to contact them to know avail and we’re finally able to reach them in mid March and schedule an appointment for April 15. When we arrive that day we were informed that we were not on the schedule. This has been a complete and total fiasco. I would never purchase anything from this dealership. More
by bost_yourBecky Ostheimer
Employees Worked With
Aaron Ward Josh Oberman(?)
Helpful March 25, 2023
Took 2 weeks to get truck I wanted in. Now that I have the truck they messed up paperwork. Have a 21 day permit in window which expired a week ago on the 17th and have been calling for 2 Now that I have the truck they messed up paperwork. Have a 21 day permit in window which expired a week ago on the 17th and have been calling for 2 weeks only to get answering machine and no call back and no plates in the mail. They told me I had the premium coverage for the extended warranty until the papers were signed to only get power train. Please don't buy from these guys they are the worst dealership I've had ever dealt with. More
by davelars0592
Employees Worked With
Chase and Angel
February 27, 2023
Worst service we have ever had at a Ford Dealership! Nice Salesman but was lied to from 1st minute of dealing with this company. After a short 7 months of purchase still being lied to and no one cares e Nice Salesman but was lied to from 1st minute of dealing with this company. After a short 7 months of purchase still being lied to and no one cares enough to solve issues. Passing excuses to different departments and not knowing what is actually going on just continue to lie down to the receptionist. More
by kdm0164
Employees Worked With
Adam Wood/ Ray Norling/Lonnie Davis
April 21, 2021
Very fast, friendly and complete service at a fair price. they picked up and returned my car in a timely manner that matched what they told me initially. they picked up and returned my car in a timely manner that matched what they told me initially. More
by haupertmd
Employees Worked With
Customer service on phone
March 09, 2021
Steve and his team at Marthaler Ford were very pleasant and accommodating to work with. We were able to complete much of the purchasing paperwork prior to showing up at the dealership which saved time. and accommodating to work with. We were able to complete much of the purchasing paperwork prior to showing up at the dealership which saved time. More
by Tiffany
Employees Worked With
Steve Scott
November 16, 2020
Service was prompt and professional despite the snow storm going on outside the building. My first time at this dealership and looking forward to many more. Great experience storm going on outside the building. My first time at this dealership and looking forward to many more. Great experience More
by JB
Employees Worked With
Devon
July 22, 2020
Great, friendly service After reviewing online and speaking with Oket, we drove from Sioux Falls to purchase a used Ford Edge. The vehicle was everything, and more, than we After reviewing online and speaking with Oket, we drove from Sioux Falls to purchase a used Ford Edge. The vehicle was everything, and more, than we expected. The people all were very friendly and accommodating. I would recommend them to anyone. More
by hanischr49
Employees Worked With
Oket
June 22, 2020
Excellent customer service drove 60 miles to buy from them they are top notch would definitely recommend them to friends and family they go the extra mile for customers them they are top notch would definitely recommend them to friends and family they go the extra mile for customers More
by sbautista98
Employees Worked With
Joe VanWeston
June 22, 2020
Steve Weflen new car purchase. I was very pleased with the experience I had at Marthaler Ford. I became interested in Ford by their online best price advertising and online communi I was very pleased with the experience I had at Marthaler Ford. I became interested in Ford by their online best price advertising and online communication. I appreciated the time spent and thoroughness of explaining the financing process and the operation of the vehicle. More
by sweflen
Employees Worked With
Shawn Albright, Ray Norling
June 21, 2020
The salesperson was pleasant and accommodating to work with in the process. We still haven’t picked up the vehicle because of body work that is being done on it. The only negative was the long wait for with in the process. We still haven’t picked up the vehicle because of body work that is being done on it. The only negative was the long wait for the paperwork. We understood we were the eighth sale that day! More
by US
Employees Worked With
Shawn Albright
