2 Minnesota Volvo Dealers

I cannot say enough good things about Alina Nguyen at - Tom

I cannot say enough good things about Alina Nguyen at Borton Volvo. I purchased a 2026 Volvo XC40, and having negotiated with other dealers earlier in my search, I walked in expecting the usual runaround. Alina was the opposite from the very first email. She answered every question I asked in detail, provided clear and itemized pricing in writing when others would only speak in vague numbers, and gave me the room to make my own decision without a single moment of pressure. Her communication was prompt and honest at every stage. When it came time to finalize, she stayed well past her working hours to make sure everything was done properly, and she kept me informed right through the financing so there were no surprises. She never made me feel like a transaction. She treated me like a person, down to considerate gestures at delivery when she matched an accessory to my car's exterior color and chose a license plate that spelled out my name. If you are shopping for a Volvo, I would go out of my way to work with Alina. She is professional, transparent, patient, and genuinely kind, and she earned every word of this review. Thank you, Alina.

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I continue to be disappointed by Kline. - brent.n.nelson

I continue to be disappointed by Kline. The Infotainment system on my XC40 died on Saturday. When I called Kline they told me to bring it in because they thought they could simply 'Upgrade the software" even though I told them that the screen (aka a computer) was dead. After waiting at the dealership for over two hours they finally realized that you can't upgrade a dead computer and told me that I would have to bring it back 3 days later for service. (Keep in mind the Infotainment system controls heat, radio, backup cameras, sensors, etc). I did drive it home and two days later when I tried to start the vehicle, I started getting a new error message "City Safety . . . Service required" and the car wouldn't start. 10 minutes later the displays wouldn't even come on. I had to arrange for a tow (The only good experience I have had is with the towing company which is not affiliated with Kline) After initially posting this review, the service manager did reach out and stated that they made an error and that they shouldn't have let me drive the vehicle home and they did bring me a loaner. Side Note the loaner they brought me has no plates on it (temporary, dealer, etc) at all so I could easily get pulled over by the police for driving a vehicle with no plates. All in all pretty much every experience I have had (from sales to service) has been a gigantic disappointment. What's ironic is my salesperson (John Rogers) who treated me like trash during my initial sale has recently been calling me trying to get me to trade in my lease early. However when I was at the dealership on Saturday he walked by me three times and didn't even bother to acknowledge my presence---so yeah--he's pretty awful. I love my car. Pretty much hate everything about this dealership

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