404 Mississippi SRT Service Centers

The dealership kept my car all day and still did not - El Powell

The dealership kept my car all day and still did not perfom all requested services. There was a formal complaint emailed to Paxton King.

I chose to purchase a van from Toyota Brookhaven based - Nstokes17

I chose to purchase a van from Toyota Brookhaven based upon my past experience with their service department which has always been excellent. I always feel like my van is in good hands. Thank you to the entire service team.

I am unsure, but I feel like this dealership is - Sheila

I am unsure, but I feel like this dealership is overbooking their service department. I was here at 9 AM as my appointment was for 9 AM. Still waiting 1 hour and 40 minutes later. Hmmmm? A simple oil change and tire rotation that "is an hour job". Comfortable chairs while waiting until a salesman opened a double door for fresh air and we customers waiting, woke up as the 45 degree air blustered against us all. Mark Ford is extremely courteous and professional!!

Purchased used Highlander July 2019, sales experience was... - b fisher

Purchased used Highlander July 2019, sales experience was top notch, good folks. We drove roughly 100 miles to do so, excellent vehicle and excellent sales experience. Fast forward, received recall notice on fuel pump, contacted Herrin Gear, they were aware of recall but Toyota had yet to send them any parts. They were waiting and would contact us. Saturday June 20 been with family in Madison most of day, 8:30 p. m. were on County Line Road in Jackson on our way home, car started running rough, barely going, message light came on "see dealer" . Roughly 100 miles from home, car problems, looked through owners manual and Google and tried everything we could find, no luck. I still had the cell number for the used car manager and texted him. Not optimistic I would get any answer much less receive help. Results? Someone from used car sales came to our car, allowed us to drive slowly to dealership, opened gate, showed us where to park, gave us a loaner to drive home. Herrin Gear mechanic discovered problem was fuel pump (the one Toyota recalled about but still had not sent replacement to dealership). Mechanic unsuccessfully attempted to find a more suitable rental, offered to install new pre recall fuel pump and will replace with improved fuel pump when Toyota sends them, all at no charge which includes the new but older model fuel pump and the newer post recall pump parts and installation. WOW! Who could ask for anything more? What other dealership would do this for an out of warranty vehicle purchased used almost a year prior and at approximately 8:30 on a Saturday night?

I rated David Crenshew good customer service - GatsonPeggy2017

My visit too John O'Neil service center , I rated them a 10. Awesome teams.. Friendly, I were very please with the service Department and staff.