406 Mississippi SRT Service Centers

My husband and I were based at Columbus AFB and brought... - jesswitham

My husband and I were based at Columbus AFB and brought our car in for an oil change at Carl Hogan Honda. We didn't think we had any issues. We were moved to Vandenberg AFB in California, and brought our car into the Honda dealer here for an oil change. The dealer here informed us that the last place to change the oil (Carl Hogan) had stripped the oil pan and that it needs replaced ($428.00) The dealer here, Lompoc Honda, has been very helpful and even willing to lower the cost and even called Carl Hogan Honda to see if they would take care of the costs. I spoke with the service manager at Carl Hogan, Drew, and he was completely rude and unhelpful. He absolutely refused to help us in anyway and just kept repeating that there is no possible way they stripped the oil pan. He said that they would not be willing to help us at all. I placed two calls to Corporate Honda asking them to have the GM at Carl Hogan call me. I never heard from him. I called and left him a message and he still never called me. I finally called him this morning, and he was VERY rude and did not care about the issue. Would not even apologize. He said they didn't strip the pan because they use torque wrenches. He said there is nothing he will do for us because we no longer live there. We can't help that the military moved us. This is the main reason we go to Honda dealers to get EVERYTHING done, even our oil changes. We are willing to pay a little more to prevent issues like this. I am VERY upset with the oil pan being stripped, the customer service we have received, and their unwillingness to fix their mistake! My car has been sitting at Lompoc Honda since last week so we can resolve this issue. I would never recommend Carl Hogan to anybody. I have NEVER been treated so poorly by a manager before in my entire life.

Let me start by saying that Randy in the service - Anita

Let me start by saying that Randy in the service department was a pleasure to work with. My husband and I was traveling home from a work trip when our 2021 Ram 2500 started overheating. We call the nearest dodge dealership to us, which happend to be Carlock CDJR of Tupelo. They were so helpful. Gave us the numbers to a towing company, a car rental and a hotel all right around where they were located. Of course the service dept. was going to be closed by the time we got the vehicle towed but Randy was waiting on us when we arrived. The service department got to work on our truck the following morning. It was ready for us to pickup by 11am Friday morning and we were back on the road home. I can't thank Randy at the dealership and Robby at HR Towing for all their help.

Routine oil change - Momvan

Had oil changed, tires rotated and brake fluid changed!! Went well!!! They walk touvthough everything they do and if the suspect something that needs done they discuss it with you first!!! A

Bad repair - chipp

Took my versa in for diagnostic, they miss read codes, told them it was a transmission poblem they said missfire on #3, My mechinic spend all day to find no poblem with #3 cylinder, it was the transmission computer, very rude service department, would no recommend this dealership to anyone.

My wife has a Volvo V50 (now Volvo is owned by Ford) and... - bubbahe

My wife has a Volvo V50 (now Volvo is owned by Ford) and we wanted to get the oil changed locally. I dropped it off for the service, after I picked it up as I drove it home it was smoking and having all types of problems (it did not start until about half way home). I got to the house and checked the oil level and they had over filled it. The level was as high as the dip stick would show! Idiots!!!!!!!!!! I had them tow the car to their dealership and fix the problem. Unfortunately the car now has constant issues with the check engine light. Now way for me to prove it was this incident but the problems started about a week after this and nothing was wrong prior to that. Only had 63K miles on it and it was only 3 years old, just out of warranty.

Great experience. - chasinhiway

Great experience. I take all of my vehicles here for service. GREAT staff very proffessional