215 Mississippi Used Car Service Centers

Ann & Holly are The Best! - happyhairdresser02

Ann & Holly are The Best! Made it Fun, Professional seamless. Takes your phone calls right away. Goes above & beyond to help in Anyway. Had the best experience with them both.

Kiera is fabulous. - tootdev5

Kiera is fabulous. she kept me up to date on the service. she worked well with the previous dealership i used. really friendly staff all around

The technician was very knowledgeable And checked for - dan

The technician was very knowledgeable And checked for warranty and recalls. Very satisfied with the service provided.

The service department is terrible. - Chevyman

The service department is terrible. They fought with the warranty company for 2 weeks while my truck sat in the parking lot. I had to call everyday to check progress. They don’t return calls in a timely manner. Quoted me $7000 for transmission that it turns out I didn’t need (took truck to another dealer). They treat you like an inconvenience more than a customer. I will never deal with them again. Other dealer worked with the warranty company and had my torque converter replaced for a fraction of the frivolous quote from Carl hogan.

Let me start by saying that Randy in the service - Anita

Let me start by saying that Randy in the service department was a pleasure to work with. My husband and I was traveling home from a work trip when our 2021 Ram 2500 started overheating. We call the nearest dodge dealership to us, which happend to be Carlock CDJR of Tupelo. They were so helpful. Gave us the numbers to a towing company, a car rental and a hotel all right around where they were located. Of course the service dept. was going to be closed by the time we got the vehicle towed but Randy was waiting on us when we arrived. The service department got to work on our truck the following morning. It was ready for us to pickup by 11am Friday morning and we were back on the road home. I can't thank Randy at the dealership and Robby at HR Towing for all their help.

July 26, 2023 Zero stars but had to give one in order to - pjngautier

July 26, 2023 Zero stars but had to give one in order to post. This used to be a good Jeep dealership. I purchased my last two vehicles from this dealership. I also bought a prepaid oil change and tire rotation plan 3 years ago. Every time I've used it there has been a problem. The problems have ranged from being unable to get the service department on the phone to schedule ( I once had to drive over from the next city to the west as they were not answering or returning calls, and when I finally was able to speak to someone I was told I would have drive back the next day to receive the service), to one occasion where I was given the oil change but the tires were not rotated. When I asked why, I was informed that while the package I purchased included a tire rotation, I had not specifically asked for one. Yesterday, my car was shutting down at lights, leaving me stranded until I could get it going again, and the battery kept dying when the vehicle was shut off for a while. I drove to the dealership, and told the individual at the service desk what was going on, to which he replied "that sounds weird" and stared blankly at me until I got aggravated and left. Off course I wound up getting stuck at a light on the way home until I turned my engine off and restarted it. Today when I went for the oil change and rotation, I again asked that it be checked. When I was told what the problem was ( 2 dead batteries ) I was told it would cost over 700 dollars to fix ( over half being labor). I declined to pay and the service person told me they would finish up and get me out. When I checked out I was billed 53 dollars, which I questioned and the service desk person stated it was for evaluating the batteries, adding something about being sorry they don't work for free. I stated that I came yesterday with what I considered a safety issue, and was greeted with a blank stare. He replied that I was refusing the repair today, and it would have been the same yesterday. I asked the lady who took my payment to speak to the dealership or sales manager, and was told they had both taken today off. This dealership has lost my business. I will drive to a dealership in another city before I return to Crown. Also as I drove home, I pulled up the tire pressure screen, all tires were at least 3 lbs lower than recommended pressure. No one had checked and aired them up