DO NOT GO HERE! - Brandi.Basham
DO NOT GO HERE! They lie and do not honor their "Wood Care Package" that is a paid service that has a 3 day/300 mile exchange guarantee, they promise an "ECM warranty, when it is a entertainment and safety "advanced tech warranty" that does not cover all electronic components, the sales manager avoids calls, and the finance manager claims he is in charge of their location and argued that I have no options available because he said I was outside of the 3 days- although I've only had the car for 49 hours as of writing this review. On 3/21 after speaking with him I asked for my options in writing, and he said he would and them I said I would wait while he emailed them- and said he would not be emailing me or providing anything in writing. I asked if this call was recorded, and he said I called on my cell. I believe he did this to go around the recording that is provided by the dealership.
I signed papers on a 2018 Ford Edge with 59 K miles, that the Wood Care Package was to cover, including a 3 day, 300 mile exchange guarantee that is plastered all across their website that is a paid service of $1,695 (I paid 1,495). I took possession of the car on 3/19/24 at approximately 2:20 PM. On 3/20 shortly after 8 AM I called to report the smell of burning oil, electrical problems, including the car not starting, the lift gate opening on it's own while in the garage without touching; and then not opening when pushing any of the 4 options (fob, internal button, kick, external button) They asked me to bring it back to have it looked at (a 45 minute drive 1 way) I took 1/2 day off from work where they offered to fix the lift gate when they were repairing another item we discussed prior to contract. I agreed to return at a future date. I returned home. Later that night, the gate continued to open/close while garaged, and did not start in the morning. I called again on 3/21 to share I felt unsafe, as this gate could come open while driving. They offered to provide a loaner car, and fix the issue- If I could bring it over. I informed them I could not bring it over, where he offered to have my sales person see if he could come get the vehicle & drop off a loaner. My sales person called 2 hours later, and I informed him I wished to use the 3 day/300 mile exchange guarantee. He said he would call back, at the time of writing he has not called back. I called and spoke to Shane McClelland who is their finance manager who told me I have exceeded my 3 days because I took possession on Tuesday (Tuesday/Wednesday/Thursday) and argued that is 72 hours. From 2PM on Tuesday until 2 PM on Thursday is 48 hours and told me he would not put what options he had offered me in writing since he would not honor their 3day/300. I do not have an official copy of my loan document and it took 2 emails and requesting a physical copy of the car fax report 2 times. The paperwork was not available as I had asked for at pick up, the car was not clean/detailed/or gassed up when I came to get it like promised and I had to wait nearly 2 hours for them to get that complete, plus finding the 2nd key. Unprofessional all the way around.
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