19 Missouri Mercury Dealers

The entire purchase process went smoothly. - Roadman78

The entire purchase process went smoothly. Our salesman Keshawn Turner was very polite, and took great care to answer all questions and concerns. We had the opportunity to meet and visit with Mr. Anderson as well. He really makes you feel at home. Such a nice guy.

Byron was an absolutely pleasure to work with! - Tyler G

Byron was an absolutely pleasure to work with! Car buying can be scary, time consuming, and straight up exhausting but purchasing from Byron and James River Ford was none of those things. They made the process quick, easy, and painless! I barely did anything and they matched me to everything I needed and wanted. I’ll be coming back to them for future purchases and referring everyone I know! Thanks again!

Looking for a Maverick pickup and they have very - JimD

Looking for a Maverick pickup and they have very accommodating even though They are not available

Mark was great to make a deal with as well as the finance - Tkvitt

Mark was great to make a deal with as well as the finance process. One of the smoothest vehicles I’ve purchased.

We had the very best experience buying a Ford Expedition - thamom

We had the very best experience buying a Ford Expedition from this dealership! There was no high pressure, no hidden fees, just very patient with us when we were trying to decide between a 2024 and a brand new 2023. We highly recommend the staff! We really like our vehicle and would certainly buy from them again. Thanks for a great experience after a horrible experience in Jackson, TN!

Great guys and easy to deal with - Girl who knows what she wants!

This was no pressure experience. I knew what I wanted, asked them the history on it and they told me everything I needed to know and when down to purcahse the car with not one issue. Couldn't have been easier!

I have taken my truck to West Plains Morlan Shell Ford - Lisamcgowne

I have taken my truck to West Plains Morlan Shell Ford for the last year on three different occasions for a supposed failed vacuum pump that thank goodness was covered by my extended warranty in the beginning. Fast forward to now on my FOURTH visit for the same failed vacuum pump and a different tech happens to walk by and says that doesn’t look like a vacuum pump, it looks like a valve cover. So this whole time it’s been a valve cover and not the pump. (By their own admission.) But now my extended warranty is out and Morlan Shell Ford says , nope, it’s not our problem we aren’t going to cover this even though they admit they drop the ball.

The BEST Dealership Around - PaulaP

The Service Dept at Bud Shell always makes me feel like I'm their only customer. I get my Fusion serviced here & they really take care of my car. Every time I'm there, they wash my car. That really means a lot to me.

Matt was very helpful and answered all questions we - Morris

Matt was very helpful and answered all questions we had. Also explained everything in quite detail

If I could give them a negative star review I would. Do... - Angeline Slayton

If I could give them a negative star review I would. Do not take your car to this dealership. My Ford Fiesta broke down and I took it to our local mechanic to look at it. He identified the transmission as the issue and told me to take it to Ford because my car is not anywhere old enough or high enough mileage to have this issue. I brought it in and told them exactly what he told me including the transmission oil being black. Swafford said it was a warranty issue and "fixed" it. Last week I left work to go to my car and it would not accelerate or reverse. Transmission again. I had it towed back to them. They are claiming they never touched the transmission fluid even though they replaced parts and serviced it. My transmission is now completely burnt up and my car is undrivable. They are telling me I have to pay them 7000 to replace a transmission they screwed up on a 5 year old car That is under 100,000 miles and has been regularly serviced.