1,005 Missouri CODA Service Centers

UNETHICAL! - Stacey J

UNETHICAL! Went in on 5/03/22 for an oil change and tire repair. Initial visit started off wrong as the first guy I encountered was argumentative when I asked for a patch plug. He insisted I didnt need one and that they wouldnt do one. Which they surely did not. Mark Wright was my service advisor who stated after a multi-point inspection it was noted that I needed front and rear brakes. He stated the front break rotors just needed to be turned/resurfaced but that I needed new rotors and breaks in back. I asked which breaks needed to be done first he stated front breaks were worse. Even though there was no squeaking or stuttering when I applied pressure to my breaks. Upon inspecting my last visit to a Lexus dealership 4/21/21 my front breaks were 6-12mm and back were 4-5mm. Breaks usually last 20-60k miles I drove 22k. According to Toyota my front breaks 3mm and back breaks were 2mm(it would seem I needed back breaks first) On 5/20/22 I returned to have my front breaks placed as I was told I needed those first. After about an hour and half Mark Wright came out and stated they tried to resurface my rotors 6 times and failed so I will need new rotors and there would he an additional $170. I reluctantly agreed to the new rotors. To my suprise my car was complete in roughly 10-15min which was extremely fast. This made me believe they already had the rotors on and/or I didnt need them and those are the same rotors yet the plan was for the additional cost in supply and labor. I would question however why would anyone try to resurface and destroy rotors without informing the customer prior? What if I didnt have the additional $170 to spare? Would they have put the bad/ destroyed rotors back on and let me drive out? After the second try I should have been informed that way I would have had the option to refuse their service. Lastly, I know for a fact NO multi-point inspection was done as I am in desperate need of a new rear windshield wiper(see attached) no way they could marked that as “good”. I would NEVER go back to this place nor should anyone else. Their practices are very unethical. If I wanted to be bamboozled, hoodwinked and lead astray I would have went to a Lexus dealership. 😡

Best parts and service center and overall service ever! - jaclyncam

We originally bought our 2014 Dodge Ram at Olathe Dodge, we have regretted it ever since! Their service was HORRIBLE...RUDE...they sold us a truck w 14600 miles and then at 15000 miles we HAD TO HAVE A $480 repair....a fuel filter that needed replaced at 15000 whichwe were NOT aware of!...After bringing it to the attn of the service mgr he stated "too bad...it wasn't due and they're not cheap!?!??!!?" I refuse to go back...EVER! We had to have recall work done and some "extras" put on our truck, so we tried Platte City. This was the best decision we have ever made. This is our 7th Dodge Ram Diesel and Platte City parts/service dept offered the best, most courteous, and knowledgeable service rep's ever! I would recommend this dealer to anyone who is either looking to have something repaired, or buy! I cannot thank them enough for actually "caring" and taking the time to correct the issues that were out of their control. I HIGHLY recommend them and see much more business with them in the future!!!

The entire Anderson Ford team is focused on you the... - G Bennett

The entire Anderson Ford team is focused on you the customer. I can't say enough how well they treated me throughout the buying process. My experience was 5-Star+. I highly recommend this dealership and will buy from again! Thank you for the outstanding Customer Service - Cole, Brett and Staff!

Very poor customer service. Lack of communication and... - DDL

Very poor customer service. Lack of communication and transparency in charges re: work done. Requested license plate bracket rep used 2 screws to attach to front bummer. Rep more concerned with having his hour lunch break than providing quality customer service and assurance work requested had been done. Shoddy work. Questionable conduct /practices in services provided (?) To date I have left messages for GM with no returned calls. I have requested documentation to the services provided i.e how many quarts of oil used or replaced, tire pattern rotation etc. I have not received a reply. I have request a refund and be given the opportunity to visit another KIa dealership for services..I have not received a reply or response to requests. I personally checked the oil, fluids and tires...none of the services I paid for (full service maintenance oil change, fluids topped off, tires checked and rotated) were done. The oil reads low on oil gauge, the front drivers side tire is going low and none of the fluid were topped off. Dishonest practices.

We were on our way back home and had Audi issues. We... - GWP

We were on our way back home and had Audi issues. We called Audi Springfield and they said, “bring it in”, even though they were short 3 technicians. Cody, the Service Manager, upon our arrival immediately asked a service tech to take a look at our problem. He came up with a possible solution and said it might be two hours so he gave us a loaner car. He called us back in an hour and a half and had resolved our issue. 5-star customer service! Thanks, Cody!

I only went to the dealership because my key broke and I - Amber81

I only went to the dealership because my key broke and I needed a new key made, I tried all the locksmiths and nobody could help me, however, even though the dealership was able to make me a key, they also charged me $91 for the key, and mind you this is a simple key, no key fob or nothing like that, and failed to let me know that I could program it myself, and was going to charge me to program it. I was going to have to pay a tow truck to tow my car to the dealership to program this key that I programmed myself after looking on the internet. And I found out that Ace Hardware would have made my key for $30 after I had already had it made. I will never go back to this dealership again! Sad sad world we live in.

Worst customer service experience I’ve ever had in my - Ray

Worst customer service experience I’ve ever had in my life. Scheduled my appointment for 1:00 pm on Monday and didn’t get to my car until 8:00 am on Thursday then lied to my wife and told her the appointment was always 8:00 am Thursday yet they sent me an email stating it was 1:00 pm Monday. I will NEVER set foot on their lot again and will never buy a car from them again and I will make sure everyone I know ever buys a car from them. Biggest liars I’ve ever met in my life. Arrogant and condescending toward their customers They wouldn’t even furnish a loaner car or try to get Hyundai to pay for me a rental. They told me that I should get rent one on my own, my car was in their shop for a warrant repair, why would I pay for a rental!

Had to go in for service and I kept missing appointments.... - live4traumas

Had to go in for service and I kept missing appointments. Justin made it very convenient for me to get service at a time that was easy for be to be there. He was kind and did not act like "a condescending man" like some dealers have in the service department even tho I was a woman. He listened then proceeding to diagnose the problem and the guys in service fixed the problem in one day.They took me to work and picked my back up when it was time to retrieve my car. Never andything except polite and helpful. AND to top it all off they washed my car including all the glass and vacuumed it too!!!

Poor experience with service department. - Dodge owner

The service department charged $800 to replace PCM and assured me it would fix the problem. Problem returned the second time truck was driven. It was the same trouble code and exact same symptoms. James, the service adviso0,r said bring it back, they would make it right. His idea of making it right was to charge an additional $140 to fix the real problem, refuse to admit their mistake, and lied about conducting a second test of the PCM. He also lied about the real problem, saying a mouse had chewed on the wiring harness. This totally conflicted with what the polite tech who worked on my truck explained to me. General manager Preston Espinosa initially refused to do anything to help us and advised it was our fault for driving with the check engine light on. Preston was rude to my wife and advised if she raised her voice he would not be helping us at all. Preston finally agreed to refund the $195 labor and waived the $140 from the second visit. But I still paid $600 for a part I did not need. They also would not return the original part. They just seem to want their money and don't understand what honesty, integrity, and good business practice is.