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Latest Nevada Acura Dealer Reviews
On 3/14/2008 11:40:57 PM xomniron wrote:I live in St. George, UT, which is about 2 hours north of Las Vegas on I-15. I own a 2006 Acura TL with approx. 26,000 miles. About two months ago, a sound became obvious in the engine bay. Since the car continued to perform well, I wasn't too motivated to have it looked at then. Over time, the sound became more insistent and I knew it would have to be dealt with. I considered going to the local Honda dealer to see if they could service it, but never pursued that idea. I stopped at the Acura dealer in SLC when I was in that city on business -- about 5 hours drive north of my city. Their service people listened to the problem and suggested I make an appointment to return, because they didn't have time to service it that day. A couple of weeks passed and the sound grew louder. So, I made an appointment with Acura of Las Vegas and made a day trip to have the car serviced. Upon arrival at about 8:30 am (LV time), I was given a courtesy loaner car (a 2008 TL, by the way) for the day to use while my car was being worked on. Not long after leaving my vehicle, I received a call on my cell phone from the service representative telling me they had found the problem but did not have the parts in stock. The noise was from the belt tensioning pulley(s) for the engine accessories -- power steering, water pump, A/C, etc. I returned to the dealership resigned to have to return another time to complete the repair. While waiting for my car to be put back together, Mr. Hasemann talked to his supervisor and obtained permission to let me keep the loaner car rather than drive mine to return to St. George, UT (over two state lines) and then come back two days later when the work on my car was completed. Unknown to me, in talking to the mechanic, Mr. Hasemann was told that if the defective parts on my car failed while driving at Interstate speeds, the resulting damage would be severe. His solution to the difficult situation for me was more than I could have expected. I kept the loner car for 48 hours, driving it over 200 miles back to St. George and then returning to Las Vegas. Mr. Hasemann called long distance to inform me when the parts arrived the next day and then to tell me my car was ready to pick up. Best of all, the repairs were covered under warranty, so the only cost to me was the fuel for the two trips to Las Vegas and home. I feel this was a very positive outcome and I feel Acura of Las Vegas went above and beyond in their service and helpful attitude. My experience is not unique. A friend in St. George had a similar positive service experience with this dealership. I will definitely return to this dealership for servicing my Acura and in a couple of years probably buy my next car from them.
On 9/9/2007 3:17:13 PM ailee1 wrote:I went to this dealership looking to purchase a new TL. The salesman (Jim Moody) that helped me was not very knowledgeable about the vehicle or about competitive pricing. His "Floor Manager" (Ralph Planzo) came over to help with getting the price I was looking for & quoted me a competitive price for a TL with navigation. I explained that in CA, the prices were not so high for the same vehicle. Further, this dealership wants to charge almost $2,000 for a protective package on every single vehicle, just for it being in a desert city. These vehicle are made to withstand intense heat. Ralph Planzo quoted me an ok price, but try to get the "discount" back from me by giving me a horrible deal on my trade-in. I told him I could sell my car to Carmax & receive more for it. He then tried to wheel & deal on a TL w/out navigation, but I told him that I definitely wanted navigation. I told him I would think about it & if I could have the same deal if I called the next day. He said "yes." However, when I called the next day, Ralph Planzo stated that he never gave me any such quote for the navigation; it was only for the 1 w/out navigation. He then quoted me a much higher price & then said they were unable to do it. Then he chastised me for calling my original salesman, Jim Moody, & telling him about what happened. These guys are crooks! Do not go to this dealership. I went to California & saved $6,000 by taking a simple trip there & didn't have to pay $2,000 for a ridiculous protective package! Carmax also gave me a fair deal on my vehicle & I made some money to put down on my new TL. So, if a dealership tries to give you a bad deal on your trade-in, go there & most likely it will be better.