2 New Hampshire Mercury Dealers

Great experience at Portsmouth Ford! - ckellyjr

Great experience at Portsmouth Ford!! We were looking for a particular vehicle and found one at Portsmouth Ford. Portsmouth Ford is 4 hours away from us, but from the moment we inquired about the vehicle, and were directed to Timothy DiBlasi, the 4-hour drive seemed insignificant. Timothy, over the next few days, handled our numerous questions through calls, texts and e-mails promptly and treated us very well. Talking with Timothy, we explained that because of scheduling, we couldn’t get to the dealership until Monday, we had spoken on Thursday. He explained that he couldn’t take a deposit as vehicles were sold on a first come first serve basis, which we certainly understood. We checked with him on Saturday, and the vehicle was still available. At that time, we made a plan to drive out Monday morning. When we arrived, the vehicle was sitting in front of the showroom, clean, shiny and ready for a test drive. Timothy came out and met us with a smile and handshake, and away we went for our test drive, it was as good as it looked. We went back to make our deal! There were no high-pressure tactics, no run-a-round nonsense and we never felt anything but welcomed. Hospitality at its’ finest. Upon signing the deal, paying for the vehicle and getting ready to leave, I noticed that an accessory that was shown in the advertisement photos was not in the vehicle. Timothy immediately went out in the chilly weather to find out what was going on, coming in about 5 minutes later to say he found what we were looking for and that we were all set! We drove home without an issue, and when looking over our “new” vehicle, we noticed another missing accessory. I notified Timothy, and he said he would look into it. In a day or two, he responded that he couldn’t find it at the dealership, but they would order it from Ford and it would be shipped to our house. It was here in three days!! As stated, we are very happy to have chosen to do business with Portsmouth Ford and Timothy DiBlasi. The 4-hour drive was the only downside, BUT I would do it again for the customer service we received. Charles and Karen Kelly

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On 11/1/2024 my 2024 F-150 XLT 3. - Nate G

On 11/1/2024 my 2024 F-150 XLT 3.5L EcoBoost was towed to Ford of Claremont due to it breaking down and Ford of Claremont being the closest dealership within 50 miles. They assessed my truck and found that there was a Technical Service Bulletin for the turbo/intake on the 3.5L EcoBoost. Ethan in the Service Department at Ford of Claremont refused to provide me with a loaner vehicle stating that they did not have inventory. I explained that my truck broke down 3.5 hours from my house and I need a vehicle to get home, conduct my daily functions, including going to and from work, as well as caring for my 2.5 year old child. Ethan in the Service department refused to provide me with a loaner vehicle. I explained that I'm aware that any vehicle on their lot can be put into loaner status and he stated that wasn't true. I also explained that Ford has the ability to provide a rental car through Enterprise car rental if they do not have inventory and he stated he'd never heard that before. This repair was covered under warranty, and I was entitled to a loaner, Ford of Claremont refused to provide one for me. My Ford Customer Advocate called Ford of Claremont on 11/4 and directed them to provide me with a loaner, they refused. I picked up my vehicle on 11/15/2024 and attempted to drive it home on 11/16. I made it 35 miles and it broke down again, with the same issues that I had on 11/1. When I called Ford of Claremont on 11/16, the service department was closed and I spoke to someone in sales. He suggested that I drive the vehicle (that was broken down) to Grappone Ford in Concord, and that was the only help he would offer. Ford of Claremont did not take care of me as a Ford customer, they created substantial hardship and stress for refusing to provide me with a loaner or rental while they worked on my vehicle. I had to pay $300.00 to a friend to drive me back to Maine on 11/3, pick me up on 11/15 to get my vehicle in NH and then pick me up in NH again and bring me to Maine when it broke down on 11/16.

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