Beware - jlb9981
We have had a terrible time getting our current camper fixed through their service department. It has been there since November and 6 months have passed. When we went to pick up the camper in April, it was actually not ready and were told the roof vent was damaged while there and did hadn't ordered the parts. We live in Maine and to drive there and not come back with our camper is beyond an inconvenience. We have called many times, left messages, spoken to a variety of people who say they will call back, but do not. When we bought our 2017 Cougar, the saleswoman said the additional insurance we purchased would “cover everything”. Thus far, we have been told that almost all of the issues like peeling stickers are not covered. Is anything actually covered??
We feel that we were misled and swindled at the sale and are now left high and dry at service.
Overall, we do not trust this company and have never experienced such unacceptable business practices.
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