1,542 New Jersey Jeep/1000 Service Centers

Enjoy the ease of using the service department whether - Linda

Enjoy the ease of using the service department whether it’s by appointment or a spontaneous decision. Mr. mark in the service area is a gem.

The service technician I dealt with was professional and - Joe

The service technician I dealt with was professional and courteous. However, the overall service approach felt more like a sales trap than genuine car care. I’ve owned several Ford Escapes over the years. I buy them new and trade in every couple of years, largely because of their reputation for low maintenance. This was my first service experience at All American — and with only 33,000 miles on the vehicle, I was shocked to be quoted over $1,000 in recommended service. To add insult to injury, they charge an additional 3% if you pay by credit card. Honestly, it felt like I should have been handed a T-shirt that said “sucker” for agreeing to their recommendations. This kind of upselling seems more about funding the owner’s lifestyle than genuinely supporting customers. It left me seriously questioning how anyone could trust this dealership — not just for service, but for purchasing a vehicle as well.

Great team! - carver-emblems.1f

Great team! I’m on my second car from them and use them for service (despite it being almost an hour from home).

Great experience 👍 with service advisor Steven. - dvalones

Great experience 👍 with service advisor Steven. Advisor kept me informed of what I needed. Becker delivered on time as promised.

Great Service . - danielcook674

Great Service . Great mechanics . Honest dealership . Work always done right . I highly recommend this dealership .

Absolutely the Worst Customer Service I’ve Ever - CENT

Absolutely the Worst Customer Service I’ve Ever Experienced – Stay Far Away I recently brought my 2024 Ford F-150 to Ciocca Ford of Flemington after the A/C completely stopped working during one of the hottest weeks of the year. The truck is less than a year old, has only 11,000 miles, and is a $75,000+ business vehicle I rely on daily. I understood they were busy and waited over a week for my appointment on Friday, July 25th. When I dropped it off, I was told it would only take 4–5 hours to fix. I planned my day and my business operations around that. But four hours passed. Five hours. No updates. Finally, right before closing, I get a call saying the blower motor (yes, in a nearly brand-new truck) is broken and needs to be replaced. I get it — parts fail. But that’s where the excuses stopped making sense and the poor service really began: • I was told the part would arrive Tuesday, July 29th. • I received no updates whatsoever on Tuesday — nothing to confirm whether the part had arrived, whether the work had begun, or whether there was another delay. • I called repeatedly, left messages, and no one in service picked up or called back. I even had to call the sales department just to get a live human on the phone. • No loaner was offered because this is a Ford. Had I brought in a Lincoln, I would have been eligible to have a loaner. Finally, on Wednesday, I got a call that the truck is ready. When I go to pick it up, I simply ask what exactly was repaired, what the issue was, and the response I get is, “I have no idea.” This isn’t just bad service — it’s completely unacceptable. For a dealership that sells and services high-end trucks like the F-150, the lack of professionalism, communication, and basic courtesy is astonishing. If you’re considering purchasing or servicing a vehicle here, don’t. Go to any other Ford dealership where you’ll get updates, support, and common respect. Ciocca Ford of Flemington has lost me as a customer for life.

Fabian is a true asset to this company. - Juana Giron

Fabian is a true asset to this company. Amazing service as always he’s the best.

Bought 2021 Civic sport certified from Hamilton Honda 3 - Monad

Bought 2021 Civic sport certified from Hamilton Honda 3 months ago, I started hearing like humming noise coming from the rear tires, went to Hamiton Honda and saw CHRIS ALFINITO and he was very courteous, respectful and even asked the technician to go with me for a ride, 1.5 hours later Chris told me that my car is ready, he REPLACED BOTH REAR TIRES AND ROTATE THE REAR ONES AND PERFORMED COMPLETE ALIGNMENT ALL FOR FREE, I was so happy that I gave him a hug, he is so nice went above and beyond to make customers happy, and I was very happy indeed, I don’t hear any humming noise any more. I recommend you talk to Chris about any service needs for your Honda. THANKS CHRIS ALFINTINO

Great team! - RR

Great team! Nick in service has been very accommodating and helpful! Received my car back promptly and in perfect condition!

I don’t feel that I was treated fairly and honestly. - MG

I don’t feel that I was treated fairly and honestly. I made an appointment. 1.5 hours waiting and waiting for them to diagnose a ‘brake malfunction’ issue which I think automatically came up at around 30,000 miles. The light kept coming on and beeping at me so I decided to check it out. (My mechanic had told me there was no issue with the brakes.) No reason to take that long for a diagnostic testing. This dealership recommended a brake flush claiming this was a necessary item to get done immediately. When I declined because of the time constraint (was in middle of a work day), 20 minutes later before they released the car they said oh the diagnostic guy wants to get paid for his time like $185 but if you do the brake flush then you’ll only pay for that (like $250!) and we will waive the diagnostic fee. So what am I supposed to do then- they are holding my car hostage and if I come back or go to a different mechanic and there is indeed a brake fluid issue then who knows what I’ll end up paying. So they did the work (ANOTHER half hour) which is $60 of fluid and what they claim is $189 for labor which is baloney because they work on other cars while working on mine just to charge the fee. What a waste of my time 2+ hours. They tried selling me other expensive services which I declined. I will never come back here and also will never lease a Mazda again. Too many complaints over 2 years I’ve had this vehicle.

Anne Mary and the whole Subaru service team made the - demrh

Anne Mary and the whole Subaru service team made the experience as smooth and straightforward as possible.

Purchased 5 vehicles from Dylan 2 years ago. - Paula

Purchased 5 vehicles from Dylan 2 years ago. He was a pleasure to work with and always kept in touch throughout the process. Have had several oil changes and service appointments and staff is always kind and efficient

They had my car for four days requiring me to rent a car - billbetts27

They had my car for four days requiring me to rent a car at a cost of 212.00. They replaced bank 2 camshaft timing sensor. On way home the engine light came on again. I took it to another dealership as I don’t believe Ciocca is capable.

Did not fix problems, did not call back, did not wash - sammy126

Did not fix problems, did not call back, did not wash car,does not provide loaner car

Was able to make an appointment to service my fleet car - claudia.gonzalez

Was able to make an appointment to service my fleet car quickly. My advisor Ryan was super helpful & knowledgeable, provided me with what to expect at the time of drop off and communicated updates through out the time the car had to be in for service. Smooth pick after the service was complete.

Horrible company. - Greenjeep

Horrible company. Service center is incompetent and they treat their employees terribly. Find a different dealer.

Service is the best! - Dana

Service is the best! Professional, courteous and always goes above and beyond. Been a customer for 25 years!

Service was was prompt complete and courteous. - Robertgkulak

Service was was prompt complete and courteous. Drove us to restaurant for lunch during service. Car was washed and ready when we came back.

I need to help with two different things about the car - Dlover24hour

I need to help with two different things about the car and honestly this person was very very helpful and I’m very happy with the result thank u

Had an absolutely terrible time servicing my Alfa Romeo - NavMobe

Had an absolutely terrible time servicing my Alfa Romeo Giulia here. Firstly, the advisors performed work that I did not authorize. Next, they kept my car for an entire week and never provided an update, after claiming it would be done in two days. They never even picked up the phone when I would call to check in. The worst part is that I had to fork out hundreds of dollars for a rental during this whole time. Stressful and terrible situation. Avoid this service department at all costs.

Super helpful staff. - zmiracle

Super helpful staff. Courteous and good communication. Explained all of the work that needed to be done and prices were fair.

I have been a customer with Freehold Ford for many years, - michaelgia54

I have been a customer with Freehold Ford for many years, through several vehicles. They are the best in service and quality customer service. I recommend them to all my friends when need be.

Worst customer service / dealer experience I have ever - L Narozniak

Worst customer service / dealer experience I have ever had in owning 8 Volvos - avoid them at all costs - THEY WILL LIE TO YOU AND PRICE GOUGE. I made an appointment for programming a new key fob for my daughter's 2008 S40. My daughter and I checked in, were told the cost would be $600+, and were told it would take an hour to program the new key. After waiting 1 hour 45 minutes, my daughter asked why it was taking so long. The service employee stated "we are having a small issue with programming the new key". He sent the service manager over who reiterated that excuse. His explanations did not make sense and he kept saying the programming was taking longer than expected. When I kept asking what the problem was and how much longer it would take I was told "I have something to tell you and I don't think you are going to be very happy". He told me the new key fob they ordered HAD NOT BEEN DELIVERED AND THEY HAD NO NEW KEY FOB ON SITE. They knew this when they checked us in, told us it would cost $600+, would take an hour to program the new key, and "please have a seat in the waiting area". LIES, LIES, LIES. If my daughter had not asked about the delay, they were NOT GOING TO TELL US - THEY LEFT US SITTING WAITING FOR 2 HOURS FOR A KEY THEY DIDN'T HAVE. The service staff we spoke to all knew the key wasn't there, but chose not to tell us. We immediately left. If they will lie about not having a part on site when they check you in, what else will they lie about when performing maintenance on a vehicle? THEY ARE UNTRUSTWORTHY!!! We then took our car to Kundert Volvo in Hasbrouck Heights, NJ who had the key in stock, took an hour to program it as promised, and cost $100 less than Edison Volvo.

Great experience with Sansone's Route 1 Nissan. - matthewj1203

Great experience with Sansone's Route 1 Nissan. Would definitely bring my vehicle back. Thanks to Jennifer with the rental cars.

I am sorry that I bought a RAV4 hybrid from Toyota World - jamie_pietruska

I am sorry that I bought a RAV4 hybrid from Toyota World of Clinton. The service center does not listen to owner’s concerns, and they are unwilling to discuss issues that have been under recall. Abrupt on the phone, and poor communication. I will never buy a Toyota again due to this experience.

Service department is excellent & appreciate the car - Msauva

Service department is excellent & appreciate the car pickup & delivery to home. Excellent customer service. All employees are courtesy.

Had my 2020 Lincoln Nautilus in your Collision Center for - rpalmer1954

Had my 2020 Lincoln Nautilus in your Collision Center for Auto Body Repairs. Was dealing with Kenney Hall. Kenney thank-you so much for the fine Job you did handling the repairs to my 2020 Lincoln. Not only was the job done on a timely basis the quality of the work was beyond my expectations. Kenney you are a great asset to Haldeman Ford and the consummate gentleman. You was able to limit the stress I was feeling at the time because my Granddaughter hit the Lincoln by accident and she was crying and very upset about what happened. And I was also upset when I saw the car. So I am very grateful to you and the entire collision staff for taking care of me and my vehicle. Thanks again Bob Palmer.

Holdman Maple Shade is by far the best dealership that we - claudine

Holdman Maple Shade is by far the best dealership that we have ever dealt with. They fantastic and are wonderful to our Military!

Yesterday my car had an appointment for a Coolant Flush, - BETTY_MCADAMS

Yesterday my car had an appointment for a Coolant Flush, in accordance with my mileage maintenance schedule. I waited for my car, as I typically do. Tammy was my service rep and she was great. I really appreciate that they never try to “sell” me something my car doesn’t need, or doesn’t need yet. They performed a multi-point inspection, which revealed a couple of items that need to be addressed, Tammy assured me that they were not urgent and could wait until my next service appointment. Everyone is professional, but really nice. Waiting area is always clean and inviting. When it was time to “check out” the ladies were lovely. It’s always a pleasure to take my car for service at Hyundai of Turnersville.

My service advisor Fred always takes care of our needs at - M.d.campoamor

My service advisor Fred always takes care of our needs at the dealership. Thanks again Fred.