1,539 New Jersey Scion/1000 Service Centers

There is a type person who doesn’t accept their mistakes - nonstoplimo1

There is a type person who doesn’t accept their mistakes and directly kick the customer from shop

The worst! - Joel

The worst! Daniel Murphy was the service advisor the day I went. I told him probably the sway bar links were bad. Got very defensive and dry about it with his response saying well you don't know that it will take about 20/30 minutes to check that, then he hand me a document to sign and good thing I noticed a 107.50 charge to check the noise but he never told me, just said initial here and there.Very bad and unprofessional approach to the matter. I told him to forget it and left to another dealer that can reasonably and honestly can work better with their customers.

Donna customer service was good. - mshirleyh48

Donna customer service was good. Oil change,tire rotation and wheel alignment.left the air stem caps off of 2 of the tires.took it back and they put 2 different stems on the 2 that don't match. I paid cash money over $47,000 dollars in June 2922 and I only have 6700 miles on the CRV touring.it drove better before Honda serviced it. Not happy with your mechanics.

"I am living in NJ, but I purchased my CX-5 yesterday - fadycpa

"I am living in NJ, but I purchased my CX-5 yesterday from NY because I noticed that the dealership close to my home had low reviews. I decided to purchase it from NY, and for basic maintenance, I can do it here. Today, I am having difficulty connecting my Mazda app, and it's giving me an error. I called Mazda USA, and I was told to go to any dealership to check it. I went to Open Toad Mazda, and the sales manager, Paul, told me to go to my dealership in NY, as they were the ones who took my money! I was very upset. Another guy from customer service, named Tarek, he was very nice and tried to help me and showed me how to fold the mirror. I understand now why this dealership has low reviews."

Scott in the Parts Department saved my vacation! - Sassy

Scott in the Parts Department saved my vacation! I purchased the new (gorgeous) 2024 CX-90 and needed a cargo cover for an upcoming driving vacation. I ordered the wrong one off the website, and I needed the correct one asap! I called parts, and Scott sent me the new one the second I sent him the tracking number for the returned one. Late in the day, on a saturday! amazing. I got the part in time, and all is well. I highly recommend using the Parts Dept in this dealership!! Thank you Scott.

No phone answered by service no return call if there is - Arshad.siddiqui

No phone answered by service no return call if there is any rating lower then poorest I will give that rating. Ashamed buyer of Mercedez

Great experience at Open Road Subaru.. - Rubin

I walked into Open Road Subaru, originally, to schedule some maintenance on my 2012 Impreza. Upon entering I was greeted by a salesman (Cameron Samad), who directed me to the service center. After I scheduled my appointment I decided to look around at the new vehicles and reapproached Cameron, since I felt he was a personable, to get some info on the Crosstrek. He gave me the rundown on the vehicle and took me outside giving me a tour of the dealership and the vehicles on the lot. Though I wasn't really expecting to test drive any vehicles, Cameron made the offer, which I couldn't refuse. He got the dealer plate and we took the vehicle out on the road. Not only was the ride better than I expected but Cameron knew his stuff and further interested me in the vehicle. That day I traded my Impreza in and got into a brand new 2019 Crosstrek. The deal was not forced and I was (and still am happy) about my decision. I do wish that the dealer would have included oil changes and tire rotation into the deal, as that is something I will have to pay out of pocket maintenance for but it isn't necessarily a deal breaker but I was slightly disappointed about it. Other than that, the overall experience was great and if anyone is looking for a salesman, Cameron Samad is your guy.

Had to have my 2012 VW CC in for service. - ranastasi

Had to have my 2012 VW CC in for service. We were greeted promptly. Concerns addressed. Service was performed in a timely manner. Bob A

Predatory behavior by service department. - Balog

Predatory behavior by service department. My Daughter took my car in for an oil change and was charged double compared to the emailed bill that I've received. When calling the service department to resolve the issue they put me on hold for a long time, then transfer me to voice mail. They have charged over $180 for an oil change and tire rotation for a Chevy Cruze and sent me the bill for $93.08 which is what it should have been. They also didn't respond to texts. I will file an official complaint against them. Do not touch this dealer with a ten foot pole.

this is absolutely the most expensive and either - danmoses

this is absolutely the most expensive and either incompetent or totally rip-off places my friend has been to. He's spent 13k on his two cars there in the last few months (on nothing major - no transmission or motor or ANYthing like that. Jeannette will take care of you nicely lol. TWICE, after charing a couple of thousand, the car didn't work and they had to "do something else" - one time with an added charge. 2800 dollars for a fuel pump - and he got it back and the car didn't work 2 days later...she said the part wasn't available so they tried to do it without the part. lol...This is a dealership? It's embarrassing!!!. And it's continuous

Excellent overall experience! - Safetyfirst

Excellent overall experience!!! They service non Accura cars. I took my Honda Accord EXL there because there pricing is much less than others. Appointments easy to make, appt. and pricing confirmed pre visit. Facility clean, small but with very comfortable seating, complimentary refreshments available, individually wrapped. All employees friendly, nice, complimentary car wash and vaccuming. Over all Short wait time. Christopher Odgers, Service Consultant is exceptional. He was very professionally cordial, very approachable, listens attentively., patient, knowledgeable, readily answered/ explained all of my questions about present and future service needs, in a non condescending manner.

My 2021 M440i had a chipped exhaust valve. - mpdough

My 2021 M440i had a chipped exhaust valve. BMW recommends replacing the engine in such cases as the piece of chipped value could further damage the engine. The price that I was quoted for a new engine was $36,000. When I said that I can not afford that much, the team at BMW began to look for other options. They decided to tear the engine apart at reduced labor rates to see if my current engine could be salvaged. In the end they replaced the chipped value and performed a thorough inspection to determine the chip was no longer inside the engine. In the end they were able to repair my car to it like new condition for $6,500. $6,500 is a lot but it is much less than $36,000. I will always return to Park Avenue BMW for my auto needs, be it service or sales.

Pleased with Service - Aldo

Rick Wehle, a Park Ave Salesman, recommended their Service Department for my Saab 9'5. I worked with Ron Fattoross, a Service Writer, to determine my needs. I found him to be pleasant, polite, and knowledgeable. The technician did an excellent job and my car runs great! I will now be having all of my service needs done by Parkfield. I recommend them highly.

I Have a 2008 saab 9-3 that I get serviced at this... - roccochiusano1

I Have a 2008 saab 9-3 that I get serviced at this dealer, and I can tell you that they really take care of you here, from the friendly smiles to the complemary coffee. the prices are great and so are they. They are extreamly knowledgeable on all of there products and are always willing to help. I want to say thank you so much. I will continue to keep coming back.

Daniel was straight forward and direct when discussing... - gldcfp14

Daniel was straight forward and direct when discussing the details of buying my new car. It was a pleasant experience which hasn't happened very often when i buy cars.

I have purchased two Saabs from this dealership in the... - Jim Martin

I have purchased two Saabs from this dealership in the past 25 years (they've been very reliable automobiles) - no sales pressure. This is a family business and customers are treated with courtesy. As for service: I brought the car in thinking I needed a clutch replacement but was informed that it was just the clutch slave cylinder...a huge difference in cost. The service department is honest and competent.

this location's service department fleeced me out of over - Sandra Sim

this location's service department fleeced me out of over $800 on xxxxxxxx "maintenance". I was hesitant to pay it at the time but assumed the mechanic's recommendations were necessary. the guy "advising" me barely spoke to me and just texted me even though i was in the same room the whole time. go home to find out they just ripped me off. I'm definitely the stupid one for trusting these people. don't recommend anyone else ever use this place's service department, just go to a local mechanic.

I have owned BMW’s for years. - HardlyImpressed

I have owned BMW’s for years. Purchasing from Wayne may not have been my best choice. The service department is a disgrace. I dropped my car off on Monday for an oil change. No one gives you any updates on your vehicle. My car was finally done by Thursday. When you call their service department; they don’t answer the phone! You’re paying top dollar for a very unprofessional experience! Cashier made a mistake with our bill confusing us with a prior customer. Don’t even bother leaving a voicemail on the general manager’s phone. He will not call you back! Save yourself the aggravation, try a different dealership.

Thank you Amanda for stepping in to take care of an issue - swsaia

Thank you Amanda for stepping in to take care of an issue that needed fixing.