1,540 New Jersey Used Car Dealer/1000 Service Centers

Worst customer service / dealer experience I have ever - L Narozniak

Worst customer service / dealer experience I have ever had in owning 8 Volvos - avoid them at all costs - THEY WILL LIE TO YOU AND PRICE GOUGE. I made an appointment for programming a new key fob for my daughter's 2008 S40. My daughter and I checked in, were told the cost would be $600+, and were told it would take an hour to program the new key. After waiting 1 hour 45 minutes, my daughter asked why it was taking so long. The service employee stated "we are having a small issue with programming the new key". He sent the service manager over who reiterated that excuse. His explanations did not make sense and he kept saying the programming was taking longer than expected. When I kept asking what the problem was and how much longer it would take I was told "I have something to tell you and I don't think you are going to be very happy". He told me the new key fob they ordered HAD NOT BEEN DELIVERED AND THEY HAD NO NEW KEY FOB ON SITE. They knew this when they checked us in, told us it would cost $600+, would take an hour to program the new key, and "please have a seat in the waiting area". LIES, LIES, LIES. If my daughter had not asked about the delay, they were NOT GOING TO TELL US - THEY LEFT US SITTING WAITING FOR 2 HOURS FOR A KEY THEY DIDN'T HAVE. The service staff we spoke to all knew the key wasn't there, but chose not to tell us. We immediately left. If they will lie about not having a part on site when they check you in, what else will they lie about when performing maintenance on a vehicle? THEY ARE UNTRUSTWORTHY!!! We then took our car to Kundert Volvo in Hasbrouck Heights, NJ who had the key in stock, took an hour to program it as promised, and cost $100 less than Edison Volvo.

The service dept provided excellent service, my car was - mrhenryny

The service dept provided excellent service, my car was inspected, service manager provided corrections of vehicle programs, got an inspection sticker. The sales department was the worst service compared to last time I bought a car there

Service department is the best I have ever had service - Phil

Service department is the best I have ever had service our cars and we’ve had 8 Toyotas over 43 years. Jack is the best. Always informative and quick to understand my complaints and get them addressed quickly. Always a pleasure to deal with Toyota of Lakewood.

Holdman Maple Shade is by far the best dealership that we - claudine

Holdman Maple Shade is by far the best dealership that we have ever dealt with. They fantastic and are wonderful to our Military!

Yesterday my car had an appointment for a Coolant Flush, - BETTY_MCADAMS

Yesterday my car had an appointment for a Coolant Flush, in accordance with my mileage maintenance schedule. I waited for my car, as I typically do. Tammy was my service rep and she was great. I really appreciate that they never try to “sell” me something my car doesn’t need, or doesn’t need yet. They performed a multi-point inspection, which revealed a couple of items that need to be addressed, Tammy assured me that they were not urgent and could wait until my next service appointment. Everyone is professional, but really nice. Waiting area is always clean and inviting. When it was time to “check out” the ladies were lovely. It’s always a pleasure to take my car for service at Hyundai of Turnersville.

Dwight in Service was very nice and very professional. - Hans

Dwight in Service was very nice and very professional. He took me in last minute without an appointment and made sure I was out within an hour or so for an oil annd filter change. All good until I got my bill, OVER $600 dollars!!!!!!! I previously brought my 911 for year end oil change and I was reluctant to do so because they charged about $400. I justified this price in my head as what it cost to maintain a Porsche. However with this latest outrageous bill I will service my car elsewhere. Paul Miller has lost another customer!!!

Great service, great dealership. - frankenmom

Great service, great dealership.We were in and out in record time, made out appointment same day.

I've always been very happy with Family Ford's service - Ramona

I've always been very happy with Family Ford's service and will only use Family Ford. Everyone is friendly and competent. Thank you!

Had my 2020 Lincoln Nautilus in your Collision Center for - rpalmer1954

Had my 2020 Lincoln Nautilus in your Collision Center for Auto Body Repairs. Was dealing with Kenney Hall. Kenney thank-you so much for the fine Job you did handling the repairs to my 2020 Lincoln. Not only was the job done on a timely basis the quality of the work was beyond my expectations. Kenney you are a great asset to Haldeman Ford and the consummate gentleman. You was able to limit the stress I was feeling at the time because my Granddaughter hit the Lincoln by accident and she was crying and very upset about what happened. And I was also upset when I saw the car. So I am very grateful to you and the entire collision staff for taking care of me and my vehicle. Thanks again Bob Palmer.

I received exceptional service from Zahid and Mohammed - theresa.coley

I received exceptional service from Zahid and Mohammed yesterday as I had a computer update that needed to be done to my Lexus RX 350. I did not have an appointment because I read previously that you can just walk in and have service provided. I happened to run into my sales person Zahid and he asked me why was I there and I explained to him the situation and he immediately assisted me and introduced me to Muhammad and said that he would take care of me, so I was able to get my vehicle serviced and not have to return back to the dealership for the update. Everything was completed within an hour. My car was washed and to my surprise my gas was also topped off, which was exceptional and over the top and I really appreciated that! The small things really meant so much to me and I am so happy that I made my purchase in March 2024 with Zahid at the Edison location. Kudos to you all and thank you so much for your attentive service, greatly appreciate it! Extremely pleased new customer!! Theresa 😊

These jerks will piss on your head, tell you it's - jakem.vaccaro

These jerks will piss on your head, tell you it's raining, send you a $1,000 bill for a vehicle that hasn't been fixed, and then expect you to thank them for the pleasure. Don't waste your time. You'll have a better experience and a better outcome going to ANY other Chevrolet dealer.

Had a terrible service experience at this dealership - jaygovender

Had a terrible service experience at this dealership and from my conversations with other customers it seems par for the course. I intended to drop the car off on Thursday and it took nearly an hour for someone just to take my keys and intake the vehicle. I was promised that the car would be ready by Friday evening but received no communication to that effect. The manager, John, that was supposed to be handling my vehicle was unresponsive through Friday, Saturday and Monday ignoring both texts and voice calls. It wasn't until after multiple calls to the dealership that I was told that the car was finished by a different team member. If you have any service needed for your Hyundai or Genesis I would highly recommend going elsewhere where the staff is better trained, more communicative, or ideally both

Bob Decker is always great - very helpful as usual. - peterrbeaumont

Bob Decker is always great - very helpful as usual. Always finish the job as promised.

Service is always on point always courteous, and on time - Cdanna7

Service is always on point always courteous, and on time Louis really knows his information and is extremely professional giving all the correct information I want to thank him and will continue to come to Lynnes Subaru and will send others there for service

I have been a customer of Mahwah Ford for 10+ years. - ppellegrin

I have been a customer of Mahwah Ford for 10+ years. excellent service and the jiffy lube connected to the dealership is Amazing!

Excellent service experience and Casper is very mild - Chinmay

Excellent service experience and Casper is very mild mannered, patient and thorough in his explanations about a service issue as well as very much customer focused and attentive to the needs of his customers.

Excellent job and people person great service and sales - loiseaunadia295

Excellent job and people person great service and sales department good, Toyota carefor safety for the customer and service.

Service. - mgagsi

Service. Complete on time. Car washed! Ladies at desk very helpful! Thanks see you in a year

Very professional I would highly recommend a friend to - mgracyfrye

Very professional I would highly recommend a friend to see Mr. Sammy. He is very professional.

When I bought my car 2 yrs ago, I certainly never - outlet1012000

When I bought my car 2 yrs ago, I certainly never expected to remembered each time I go back! My salesman David Chagnon even sends me a card on the anniversary of my purchase! Great people!

Giancarlo was great, scheduled my service months ago, and - karlgrossmann

Giancarlo was great, scheduled my service months ago, and folled up with a remainder, before service date. He listen to my concerns on the day of service, and reviewed the details of the service after , also followed up a few days later.

Worst dealer service and parts department ever! - brucecaruso

Worst dealer service and parts department ever!!! If I could give them a 0 stars I would. Previously waited almost an hour to check on a part at the parts desk. Also just went there for a flat tire, waited 2 hours to be told the tire can not repaired, which was obvious by the damage and included picture. After being without a vehicle for 3 days, and checking every day, being told they were waiting for claim approval, I found out that claim was never submitted by Bob and the dealership!!! This was confirmed by the Ford tire care team. What sort of a company would lie to their customers face daily and leave them without a vehicle? If I hadn’t pushed the issue I would guess I would be waiting at least a week given that I only learned the truth on a Friday evening. Do not trust this dealership, whether it is Fullerton or Performance.

I went in to for an oil change and tire rotation and a - PJRUSSO2628

I went in to for an oil change and tire rotation and a multipoint inspection. The service technician found that I needed new front brakes and rotors, and needed a flush of sludge out of the lines and needed new spark plugs. They were able to accomplish everything in one day and everything is good. Very nice staff and always have a good experience here.

Wait was to long , service representative was not - reckman

Wait was to long , service representative was not informative, they didn’t honor my free oil change this will be the last car we lease from the unprofessional staff

Poor repair workmanship and horrible customer service. - amdlovely1

Poor repair workmanship and horrible customer service. I wrote a letter to the Service Manager, Mr. Lattimore regarding the why I was treated by the Assist. manager, David Parla. In addition, my vehicle had to be returned for the same problem 4 times, then a new diagnostic was done, then another problem was found. I was confronted with hostility and disrespect by the Assist Manager, David Perla, who talked to me like my business didn't matter. The vehicle from the day I picked it up in October 2024, until April 2025 had to be returned 4 times for the same problem. I was questioned if the work was still in warranty? Unbelievable! I agreed to an additional repair with a partial credit applied. I was a customer for 15+ years and two cars serviced over this period and I will never return again to this dealership!

After the service was done and ready to pay for the - H_qulzaz80

After the service was done and ready to pay for the service, I showed the guy called Jared a coupon for a discount ,he refused to apply it and told me that I should show the coupon before the service was done which is weird ,

Paul and all the staff are wonderful. - Eric

Paul and all the staff are wonderful. I have had experiences with Audi and more; this is definitely the best dealership to work with. Their prices are fair and the service is top notch. You won't be disappointed.

My Service Advisor, Rolando, was friendly, professional & - TomSki

My Service Advisor, Rolando, was friendly, professional & efficient. He pointed out some additional service that I needed and I agreed to it. The work on my vehicle was completed in a timely fashion. I will DEFINITELY use Jack Daniels in the future!

I could drop off my car without an appointment. - fbueno775

I could drop off my car without an appointment. The results of the diagnostic blew me away, because I wasn't expecting an engine replacement. Two of my car's parts were damaged during the service in Sansone and my extended warranty refused to pay for. I had to pay for the damaged parts. I also had to pay for two more days for rental car and spent 5 hours inside the service office to process the warranty payment. Very stressfull but so far so good.

I can’t thank this dealership enough for the wonderful - d801r

I can’t thank this dealership enough for the wonderful service when I brought my car in. Joe Curcio was my go to person and he is absolutely amazing. So pleasant, helpful, and spent time explaining the process. He is definitely an asset to your dealership. I look forward to my return when my car needs service!