Jaguar Land Rover Parsippany

We wanted to share our last experience with this horrible dealership through their service department. They decided to start diagnosing the car on the last day to tell me that they needed more time to find t dealership through their service department. They decided to start diagnosing the car on the last day to tell me that they needed more time to find the problem and that more charges will incur, mind the fact that the car was sitting at service for over 5 days. Amusing how they were able to come up with how much more time is needed (3 additional hours, subject to a charge of $220 per hour) to get the answer but cannot tell me what is actually wrong with the car? Bob, our service advisor, (terrible mannerisms) placed no reassurance and support when I challenged him in understanding the charge but instead he steered me to taking our business elsewhere. Could be that I left him without words when asking about how this is measured. Based on this situation, we felt cheated and taken advantage of. We hope that this sheds some light on how they treat their customers. Somewhat of a bait and switch!! Make you believe that they will take care of the problem but in return extort money from you when you are the most vulnerable. Also we have been a customer with Land Rover Parrissapny for over 15 years based on what has happened, you lost a loyal customer. Just a PURE SHAME! More

Barbara Ravettine was fantastic- from start to finish- she was very knowledgeable about the car, answered all my questions and always got back to me quickly. We were very happy with our experience. she was very knowledgeable about the car, answered all my questions and always got back to me quickly. We were very happy with our experience. More

I have purchased multiple vehicles from Paul Miller Porsche and BMW but first time buying from (Paul Miller) Land Rover Parsippany. I left an inquiry couple of months ago for a seven-seater full-size R Porsche and BMW but first time buying from (Paul Miller) Land Rover Parsippany. I left an inquiry couple of months ago for a seven-seater full-size RR, they did follow up with me and when they had the right car for me, they did not hesitate to make the deal, my salesperson Toby was very attentive, and The Manager Greg was very motivated to earn my business. I will go back to LR of Parsippany and recommend it to friends and family. More

Great service completed all work in a timely manner. Only issue is cost for service last time it cost me $500 todays price was $1,000 Only issue is cost for service last time it cost me $500 todays price was $1,000 More

A very good service depends, quick turnarounds and loaners readily available. service advisor is knowledgeable and professional. I have been servicing my Range Rover here for nine years. loaners readily available. service advisor is knowledgeable and professional. I have been servicing my Range Rover here for nine years. More

Bought my second vehicle from this dealership yesterday. Easy, non-hassle process. Both Tom, my salesperson and Jake my finance manager were great! Got me the numbers I was shooting for with a few added Easy, non-hassle process. Both Tom, my salesperson and Jake my finance manager were great! Got me the numbers I was shooting for with a few added bonuses. Brian helped to update me on all the bells and whistles of my 2021 Sport! Thank you all for a great experience! More

Had my Range Rover Sport serviced. I had the oil changed the tires rotated and new wipers installed. I also had a noise in the engine compartment. All the service was done promptly and I had the oil changed the tires rotated and new wipers installed. I also had a noise in the engine compartment. All the service was done promptly and well. The noise problem was diagnosed as normal noise when the engine is cold. Mike Barbone the service writer was excellent communicating all that needed to be done and explaining everything in detail. He was a pleasure to do business with, More

Nice to deal with. There was a problem with a broken drain in the trunk after I had purchased a pre-owned vehicle. They fixed the problem without charging me. Staff is There was a problem with a broken drain in the trunk after I had purchased a pre-owned vehicle. They fixed the problem without charging me. Staff is courteous and professional. More

I had a great experience with Land Rover Parsippany on my last service visit. My service rep Anthony was very helpful explaining the issue with my car and how it was fixed and also gave a me discount of th last service visit. My service rep Anthony was very helpful explaining the issue with my car and how it was fixed and also gave a me discount of the total cost as a courtesy. Overall great experience and I am very satisfied. Thank you! More

I've had a great experience with the service department every time. Mike Barbone is my go-to guy there. He makessure that my vehicle is well taken care of and that any minor issues or questions about the c every time. Mike Barbone is my go-to guy there. He makessure that my vehicle is well taken care of and that any minor issues or questions about the car issues are full of resolved. Also keeps me updated on progress with repairs and maintenance. I also get in and out of there pretty quickly when dropping off the car and getting a loaner or returning the car. More