1,127 New Jersey Used Car Service Centers

Bought 2021 Civic sport certified from Hamilton Honda 3 - Monad

Bought 2021 Civic sport certified from Hamilton Honda 3 months ago, I started hearing like humming noise coming from the rear tires, went to Hamiton Honda and saw CHRIS ALFINITO and he was very courteous, respectful and even asked the technician to go with me for a ride, 1.5 hours later Chris told me that my car is ready, he REPLACED BOTH REAR TIRES AND ROTATE THE REAR ONES AND PERFORMED COMPLETE ALIGNMENT ALL FOR FREE, I was so happy that I gave him a hug, he is so nice went above and beyond to make customers happy, and I was very happy indeed, I don’t hear any humming noise any more. I recommend you talk to Chris about any service needs for your Honda. THANKS CHRIS ALFINTINO

Service was was prompt complete and courteous. - Robertgkulak

Service was was prompt complete and courteous. Drove us to restaurant for lunch during service. Car was washed and ready when we came back.

Excellent service. - Neil Stokes

Excellent service. The team kept me informed of the status and cost of the service items at all times, including sending video of what was recommended to be done.

Always a positive experience. - Bob

Always a positive experience. They always take good care of my car. Would recommend them to anyone.

Diesel emissions are a nightmare and are noted. - Tooshea63

Diesel emissions are a nightmare and are noted.for being a pain in the butt. I had the dreaded exhaust fluid quality poor and the progressive reduction of max speed which leaves with hardly any time to figure it out (175 miles till 5 mph top speed) Brianna was good at keeping me from being a putz because I wanted to be one. After a little problem with my first visit I believe they got it right the second time which from everything I’ve learned about theses xxxx DEF systems is par for the course. It’s only part of a truck right now.that throws no codes yet leaves your vehicle worthles. I got what I expected from a dealership and I’m ok with how they tried to get my vehicle back to me ASAP. I called the dealership where I bought the vehicle, which was Reedman and they couldn’t even look at it for 10 days. These guys were on it in 3 so that part I did like

Perhaps I am accustomed to the service provided by Lexus, - augalum

Perhaps I am accustomed to the service provided by Lexus, because the service I received at Ciocca Ford of Lawrenceville was disappointing. I clearly expressed my need for a detail and was told I would be contacted by a service representative to confirm my services and warranty coverage. They did not contact me. It wasn't until I had traveled an hour that I was informed detailing was not covered and would cost $550. Consequently, I arrived and left with a dirty car. More importantly, I would not have traveled an hour for minor warranty work. No courtesy wash, no vacuuming, nothing! Furthermore, the loaner car I received was dirty. There was a lack of customer service. My car was not charged when I picked it up, even though they knew I had about an hour's drive to and from this location (the closest to my home). In fact, an employee's car was charging on the charger instead of a customer's. I had to unplug that car to try to charge mine. I gave up and drove to a Chevy dealership and used their fast charger. Voicemails I left were not returned. My most recent voicemail regarding a part that was not replaced has still not been answered. Perhaps I received subpar service because it was a warranty visit. Is it possible that because I wasn't paying for the service, I received no service? My nex service appointment will be at Ciocca of Flemington. My next car will not be a Ford. I am going back to Lexus.

I'm always pleased with the quality of service and the - JJFN70

I'm always pleased with the quality of service and the updates given to me by Kelsey Cimillo in respect to the servicing of my C-HR.

great job! - drjdlewin

great job! thx u Keep up the good wok and attitude Joe was great! braqvo!

Had an absolutely terrible time servicing my Alfa Romeo - NavMobe

Had an absolutely terrible time servicing my Alfa Romeo Giulia here. Firstly, the advisors performed work that I did not authorize. Next, they kept my car for an entire week and never provided an update, after claiming it would be done in two days. They never even picked up the phone when I would call to check in. The worst part is that I had to fork out hundreds of dollars for a rental during this whole time. Stressful and terrible situation. Avoid this service department at all costs.

Super helpful staff. - zmiracle

Super helpful staff. Courteous and good communication. Explained all of the work that needed to be done and prices were fair.

Was able to make an appointment to service my fleet car - claudia.gonzalez

Was able to make an appointment to service my fleet car quickly. My advisor Ryan was super helpful & knowledgeable, provided me with what to expect at the time of drop off and communicated updates through out the time the car had to be in for service. Smooth pick after the service was complete.

Chris went the distance extra mile to ensure that I was - johnroth12

Chris went the distance extra mile to ensure that I was completely satisfied with their service.

Worst customer service / dealer experience I have ever - L Narozniak

Worst customer service / dealer experience I have ever had in owning 8 Volvos - avoid them at all costs - THEY WILL LIE TO YOU AND PRICE GOUGE. I made an appointment for programming a new key fob for my daughter's 2008 S40. My daughter and I checked in, were told the cost would be $600+, and were told it would take an hour to program the new key. After waiting 1 hour 45 minutes, my daughter asked why it was taking so long. The service employee stated "we are having a small issue with programming the new key". He sent the service manager over who reiterated that excuse. His explanations did not make sense and he kept saying the programming was taking longer than expected. When I kept asking what the problem was and how much longer it would take I was told "I have something to tell you and I don't think you are going to be very happy". He told me the new key fob they ordered HAD NOT BEEN DELIVERED AND THEY HAD NO NEW KEY FOB ON SITE. They knew this when they checked us in, told us it would cost $600+, would take an hour to program the new key, and "please have a seat in the waiting area". LIES, LIES, LIES. If my daughter had not asked about the delay, they were NOT GOING TO TELL US - THEY LEFT US SITTING WAITING FOR 2 HOURS FOR A KEY THEY DIDN'T HAVE. The service staff we spoke to all knew the key wasn't there, but chose not to tell us. We immediately left. If they will lie about not having a part on site when they check you in, what else will they lie about when performing maintenance on a vehicle? THEY ARE UNTRUSTWORTHY!!! We then took our car to Kundert Volvo in Hasbrouck Heights, NJ who had the key in stock, took an hour to program it as promised, and cost $100 less than Edison Volvo.

Service department is the best I have ever had service - Phil

Service department is the best I have ever had service our cars and we’ve had 8 Toyotas over 43 years. Jack is the best. Always informative and quick to understand my complaints and get them addressed quickly. Always a pleasure to deal with Toyota of Lakewood.

These jerks will piss on your head, tell you it's - jakem.vaccaro

These jerks will piss on your head, tell you it's raining, send you a $1,000 bill for a vehicle that hasn't been fixed, and then expect you to thank them for the pleasure. Don't waste your time. You'll have a better experience and a better outcome going to ANY other Chevrolet dealer.

Had a terrible service experience at this dealership - jaygovender

Had a terrible service experience at this dealership and from my conversations with other customers it seems par for the course. I intended to drop the car off on Thursday and it took nearly an hour for someone just to take my keys and intake the vehicle. I was promised that the car would be ready by Friday evening but received no communication to that effect. The manager, John, that was supposed to be handling my vehicle was unresponsive through Friday, Saturday and Monday ignoring both texts and voice calls. It wasn't until after multiple calls to the dealership that I was told that the car was finished by a different team member. If you have any service needed for your Hyundai or Genesis I would highly recommend going elsewhere where the staff is better trained, more communicative, or ideally both

Excellent service experience and Casper is very mild - Chinmay

Excellent service experience and Casper is very mild mannered, patient and thorough in his explanations about a service issue as well as very much customer focused and attentive to the needs of his customers.

Service. - mgagsi

Service. Complete on time. Car washed! Ladies at desk very helpful! Thanks see you in a year

Very professional I would highly recommend a friend to - mgracyfrye

Very professional I would highly recommend a friend to see Mr. Sammy. He is very professional.

"They did an outstanding job on my Kia, demonstrating - fconde

"They did an outstanding job on my Kia, demonstrating thoroughness and attention to detail. Very professional.

They are reliable and always inform you of what is being - aro1368

They are reliable and always inform you of what is being done to ur car

Service is a cash cow over $1000 to fix a tire pressure - ssgoytil

Service is a cash cow over $1000 to fix a tire pressure light within 2 physical hours I waited for it. Visit one 25min diagnostic, I put in the part that was ordered, Visit two a power wire and check the system.Overpriced and sloppy work for the price too. A reminder to seek other options for service needs.

Went for service this morning and it was excellent. - astattel

Went for service this morning and it was excellent. I did not have to wait that long for an oil change and tire rotation. Joe was friendly and courteous and very pleasant to deal with. Great job.

Perfect. - Helena C Fowley

Perfect. The service center of Newton VW made sure we were satisfied. The technician acted as if they were working on their own vehicle. A+++++++ Thanks, Helena