272 New Mexico SRT Service Centers

Had my vehicle towed to the dealership. - We Don't Care

Had my vehicle towed to the dealership. It took. 3. Weeks for thier service department to accomplish this simple action. Submitted 2 FOBS they only did one. The parts guy actually yelled at me when I asked him to repeat his comment (I have military connected hearing disability). At first they were refusing to do the FOBS because the registration was from 2017. They didn't review it properly. Told them to look at the plates to verify they were disabled Veteran tags. My impression, they could care less about customers.

Oil Change for Fiat 124 Spider - Tom123

We had our oil changed with this group. They were prompt, curtious, and professional. This was unlike another dealership on Telshor which never seemed to be able to service our vehicle, and were quite unkind to us. Thanks, Jack Key people.

So appreciate the help and courtesy we received - norcalgma

My husband and I were about 33 miles outside of Deming when our check engine light came on. We were trying to get back to Northern CA but didn't know if it was safe to drive our Ford Fiesta or not. We called the service department, and Jorge was so polite and helpful. He told us to come on in and they checked it out. Was not critical (light caused by catalytic converter), so we were back on the road in less than 30 minutes. What a relief! We'll take our car in to our dealership when we get back in town.

Horrible customer service - JamesSanchez

I give this dealership 0 stars! After spending over 50,000$ on a 2017 Dodge 2500 my brakes were squeaking really bad, I made an appointment with the service department . After leaving it there all day i had to call if it was ready, I went to pick it up just to hear them tell me they didnt hear anything. As soon as I pulled it out it squeaked, I told the service manager and he said bring it back in the morning. I brought it back the next day , I left it there all day again, again I had to call if it was ready, I pull out and still squeaks. I asked if they replaced the brakes they said their policy is to shave the rotors. I brought it back the next day , to make a long story short, still squeaking. After 3 days of them saying they fixed this issue I was feeling very frustrated. To top it off my front end started shaking, it wasnt doing that before. I asked if they could just change the brakes and was told the pads were fine and they continued to shave rotors and spray silicone. I was told there was a defect in the tire and took it to the recomended tire store they told me to. I drove to 2 different stores that said they couldnt replace my faulty tire, Im driving hundreds of miles with a wobbley front end to all these tire stores. I took it to Pepboys who actually carried the tire, the manager there said I would have to buy a 379dollar tire and he diagnosed the truck with a death wobble which is very unsafe to be driving. I was fed up with the runaround and drove to the dealership to talk to a manager and was kept waiting for a long time before someone came out. I talked to the service manager and he was very rude and trying to fight with me. I finally talked to the manager of the dealership and he told them to change the tire, put new brakes, and give me a loaner which was nice but when I asked for some compensation, like oil changes , for everything I had gone through, I was told they were doing enough for me already. Enough?????? Really???? By doing something that should have been done the first couple times I took it in? Well they still have not fixed my issue and I would not recommend anyone buy anything from this dealership!!!!

My husband and I purchased a 2021 Jeep Wrangler in March - Theresa

My husband and I purchased a 2021 Jeep Wrangler in March 2024. A few weeks after first service the front end started shaking. The jeep was kept 3 solid days only to find out the tires had been balanced. The service person indicated that ours wasn’t the only car being serviced. A full tank of gas was used up and 200 miles on the odometer. We were told the jeep was taken on two test runs to the nearest exit (no more than 20 miles)! Quality of work not yet determined since we haven’t had opportunity to make a long distance trip.

Upon pickup they tried to convince me an airbag and - MT

Upon pickup they tried to convince me an airbag and possible punctured fuel tank Factory recalls were "Courtesy Recalls." I asked for explanation which advisor told me they were only checked it I had experienced a problem with them. I said "I still don't understand. She told me that if I experienced a problem with either, they would look at them and only repair them once free and next time I would be responsible for full payment. Those two recalls were not corrected. Two other service advisors sat idly by not bothering to help the struggling advisor, nor, most importantly a customer. Mind numbingly inadequate unsafe training. I can't believe the liability and ignorance this dealership accepts from its employees.

excellent service. the front desk people will take care... - princekuttan

excellent service. the front desk people will take care of you, trust me. I took my car for a oil leak and they did a awesome job and did not charge me a single cent...

Thanks - Mlkeway80

On a day that was more congested with errands than planned, the completed the Express Oil Change faster than my expectations. Thanks. You made the rest of my day full of deadlines continuous and possible. Thanks Team