New York Saab Dealers

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Smithtown Saab - Smithtown, NY

On 11/13/2009 9:09:03 AM saabdude wrote:
I wouldn't send my worst enemy to this dealership. They try and hit you for more repairs than necessary, and charge for work not needed.

I know of many other people who have experienced the same lousy treatment, and feel the same as I do. This is one dealership to stay far away from.

Bayside Saab Volkswagen - Bayside, NY

On 4/24/2009 11:45:51 AM nonvwservicepatron wrote:
I have a 6 year old golf and this will be the last volkswagen I will ever purchase due to the sole fact that the service is absolutely the worst. I have been to a total of four different volkswagen dealerships for service and the only one that I a good experience with closed down due to cutbacks. Bayside VW, by far, wins the award for worst service.
A check engine light (which I KNEW WAS BECAUSE OF ERROR CODES 16804 & P0420 - catalytic converter problems) resulted in over $3,000 worth of up-sell by the "VW Specialist", completely outside what I initially brought my car in for.
The list is as follows:
Rear Spring broken $445.00
Strut top and bearings $285.00
Sway bar bushings $130.00
Mid Muffler $375.00
Lower engine Shield missing $85.00
Coolent Flush $129.95
Brake Flush $129.95
Power Steering flush $129.95
06 Body throttle body service $215.95
timing belt $975.00
Major Service $475.95

I dont know what a 'major service' is but I do know that I've been going to a trusted mechanic and went to my mechanic 24 hours before taking it to the dealership because I wanted to verify the results of the dealership. Don't you think my mechanic would have told me that my rear spring was broken? Also, those that are not car savvy, any of those flushes listed above are basically NOT REQUIRED EVEN IF YOUR CAR IS 10 YEARS OLD.
Needless to say, I withheld giving me the results of the check engine light by telling me "they're still working on it but I will need to know as soon as possible if you'd like the other work done so that we could finish everything". Once I declined the $3000 job, he said nothing was wrong with my car and they performed a "CAT WASH".
WARNING: THOSE OF YOU THAT KNOW YOU HAVE A CATALYTIC CONVERTER PROBLEM, THEY WILL MAKE YOU BRING YOUR CAR IN FOR TWO VISITS. FIRST WILL HAVE TO BE PAID. BE SURE NOT TO PAY FOR THE SECOND ONE EITHER BECAUSE THE DIAGNOSTIC IS COVERED UNDER WARRANTY.
I made the mistake of paying for the first visit, only to have my check engine light turn back on again less than 15 miles later. During my 2nd visit, I was not assigned to Warren but to Joe. As Joe seemed to want me out of there as quickly as possible, I heard Warren 'recommending' to a customer with a 2 year old VW that he needed a brake flush. FLUSH!?
My lesson learned is that I will NEVER set foot in a VW dealership ever again. I will sell my car before setting foot in a VW dealership ever again. VW dealerships provide UNETHICAL, UNPROFESSIONAL, INEXPERIENCED 'SERVICE'. It's unfortunate that they are the ones that they say we should trust to provide us with their expertise knowledge about volkswagens.