2,440 New York Ford/1000 Service Centers

Wonderful staff at the service department. - Steph k

Wonderful staff at the service department. Also appreciated that I made an appointment and when I arrived, they actually took my vehicle right in without waiting.

Jamie was great and very helpful with relaying - Spmack2014

Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’ll always go back to Basil Toyota Lockport.

This was my 1st experience with the dealership. - hariprasad14534

This was my 1st experience with the dealership. I found an effective polite and on-time service execution.

Empire Cadillac of LIC and its staff are the most - Holjoy18

Empire Cadillac of LIC and its staff are the most efficient service providers in our area.

Quick and easy inspection visit. - EVFAN

Quick and easy inspection visit. Elia, my advisor was on top of everything.I was able to wait for the work to be done and total visit time was less than an hour!

It’s the kind of place that is always available to - mimagl

It’s the kind of place that is always available to accommodate his customers. High quality service and professionally prepared.

Paul, once again, was incredibly welcoming and - MMagner

Paul, once again, was incredibly welcoming and professional, referenced the specifics of my previous service right off the top of his head, and moved my vehicle through the whole process in short order. And at the conclusion of my visit, provided me with Subaru’s scheduled maintenance recommendations and costing for same in preparation for future visits.

Very responsive and responsible! - dr.odeyraviv

Very responsive and responsible! Caring service! Videos of work terrific! Loaners are great cars, too!

Service is always EXCELLENCE when my vehicle is having - Mr. Danny

Service is always EXCELLENCE when my vehicle is having an issue, always glad to come to this dealership!!

Good quality service completed in a timely manner had oil - Schultz1965

Good quality service completed in a timely manner had oil change tire rotation and safety recall completed

Had a 42K service on my 2022 Forester. - Wiseguys

Had a 42K service on my 2022 Forester. Greeted promptly and courteously upon arrival. Fairly comfortable waiting area. Service department updated me with any issues with my Forester. Service advisor (Dani) was very good and explained all work performed. Would use again.

Fantastic as always! - KingBBinLV

Fantastic as always! Marisol and John got me and my car in and out with lightening speed! I would not take my 3 Chevy vehicles anywhere else! 5 STARS !

I bought a brand new 2023 rogue from them and now I'm - Lindamc2188

I bought a brand new 2023 rogue from them and now I'm having an issue, and they refuse to fix it under warranty very disappointed and would never buy a Nissan again.

Excellent service. - hugh

Excellent service. Showed up with no appointment and a tire pressure warning.. After an initial inspection the problem diagnosed as an issue with the run flat tire. The service advisor organized a tire replacement and we left the dealership, with a new tire and a washed car. All in the space of about 90 minutes

Services explained and services were completed quickly - Sienna owner

Services explained and services were completed quickly and efficiently. We were notified as soon as vehicle was ready for pick up. Excellent service!

Service is always excellent. - Jamescdougherty

Service is always excellent. Brian exceeded at his level of service! Lacy has always been the best. Our family has purchased about ten cars and sales with Jon Amerling and service with Brian is always great!

Its always a pleasure when i go get my oil change. - Samira

Its always a pleasure when i go get my oil change. They go above and beyond

The idea that they take me to and from work in order for - jacobowitzmarilyn

The idea that they take me to and from work in order for me to get my car serviced is the best thing ever

Was easy to make my appointment, I had a wait in - kayo60508

Was easy to make my appointment, I had a wait in appointment for NYS inspection and I was in and out in less than an hour. Everyone was friendly and professional.

David service provided me excellent attention to my - Saber

David service provided me excellent attention to my warranty situation. He planned the event carefully and it worked out exactly as he stated so everything about it went seamlessly and smoothly.

I had collision work done Zak was great, I would go to - Kellyblount59

I had collision work done Zak was great, I would go to him again, very helpful

They are always helpful plus quite pleasant to talk to as - Creagan1039

They are always helpful plus quite pleasant to talk to as well. I am Always recommending brown ford to my friends

Great customer service and fast work. - Dgagne72

Great customer service and fast work. I was in and out in no time. Very polite and kept me informed

I am always very pleased with the service and repairs. - Helen

I am always very pleased with the service and repairs. Mat and Jimmy are always very thorough with their explanation and costs,

Whenever I bring my car in for service the service is - mjbonvento

Whenever I bring my car in for service the service is performed quickly and correctly the first time. I believe the pricing to be fair and I don’t believe that they try to sell me unnecessary service. The advisors are knowledgeable and very helpful.

Avoid this place at all costs. - dheanue3

Avoid this place at all costs. I had the misfortune of visiting Mid-Hudson Subaru, and it has been an absolute nightmare from start to finish. I’m no stranger to dealerships, but this place takes the cake for the most unprofessional, deceitful, and frustrating experience I’ve ever had. First off, the service manager, Clay, is beyond rude and completely unhelpful. From the moment I stepped into the service department, he gave off an air of superiority and acted like I was an inconvenience. I tried to explain my concerns about my vehicle, and instead of listening, he interrupted me and barely acknowledged what I was saying. His condescending attitude was not only disrespectful but downright obnoxious. He clearly has no understanding of customer service and makes you feel like you're bothering him just by being there. To top it all off, I paid nearly $4,000 for repairs that, in hindsight, didn’t even address the issues I brought my car in for. Fast forward to a few months later when I took my car to another Subaru dealership for a routine state inspection. Surprise, surprise—my car failed due to a severely rusted-out subframe with visible holes, which Clay and his team never disclosed. This was an issue that was right in front of their faces during my initial evaluation, and they either missed it or chose to ignore it. Even worse, the repairs they did perform started failing almost immediately. When I contacted Clay and the dealership about this, I was met with zero accountability. I requested a refund for the shoddy work done, but they flat out refused to help, leaving me stranded with a car that’s still unsafe and thousands of dollars lighter. To make matters worse, Subaru corporate hasn’t stepped in to resolve this either, and after months of trying to get some sort of resolution, I’ve been completely ignored. This place is a scam, and their customer service is a joke. Clay should not be in any position of authority, and the dealership should be ashamed of their actions. Do yourself a favor and stay far, far away from Mid-Hudson Subaru. I wouldn’t trust them to fix a flat tire, let alone anything important on my vehicle.

Never had a problem. - dalpinoa

Never had a problem. Great service! Staff very pleasant to deal with. Highly recommend prestige

Very helpful, quick and painless procedure. - Ptbrunetti

Very helpful, quick and painless procedure. Answered all my questions thoroughly. Charles in particular was a big help. Fix the coffee machine and it would be absolutely perfect.

West Herr is. - filterking82@gm.com

West Herr is. A great dealer and makes shore.you are satisfied. I have always had great service.

Super friendly, honest, knowledgeable, fast, Overall, - Marc

Super friendly, honest, knowledgeable, fast, Overall, Great experience! Definitely coming back with my kia for service!