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Empire Cadillac of Long Island City - Service Center

Woodside, NY

4.8
93 Reviews
Call Service Center (866) 704-9225

93 Reviews of Empire Cadillac of Long Island City - Service Center

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April 26, 2024

The service provided at the Empire facility was professional, courteous and efficient- as expected from Cadillac. More

by whitmorenyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DANIEL
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Apr 26, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your excellent review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that our team provided you with quality and efficient service. We hope that you continue to choose us for all of your future Cadillac needs!

Helpful
April 26, 2024

My service advisor was so friendly and helpful. She expedited my service and I was in and out. More

by LEFTFIELD780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know her name.
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Helpful
April 24, 2024

Very friendly and on time with their estimated time of completion,also great wash when they were done with the service More

by Philv325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Empire Cadillac of Long Island City responded

Phil, We are grateful for you leaving us this stunning review! We are thrilled to hear that our team took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they were very friendly. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
April 21, 2024

They listen to my concerns and completed the work in a timely fashion . They also gave quotes on future repairs. More

by GAMBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhamar Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Empire Cadillac of Long Island City responded

GAMBI, Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that they listened to your concerns and completed the work in a timely fashion. Please do not hesitate to let us know how we may be of further service to you.

Helpful
April 18, 2024

Great customer service, very welcoming and service was timely. The earlier your in the sooner you will be leaving. Thank you Kathy and the whole team More

by gdurrant0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Minervini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ceaca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Mangro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sully Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy
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Apr 18, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that Kathy's and the team's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

Helpful
April 11, 2024

Great service , would recommend everyone about the empire Cadillac service. Helpful and always on time . More

by ANDIDHAMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy
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Apr 11, 2024 -

Empire Cadillac of Long Island City responded

Andidhamo, We are grateful for you leaving us this exceptional review and recommendation! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they were helpful and on time. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
April 09, 2024

The dealer is nice and clean and the people are very nice and friendly and they work fast More

by pantonio58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna
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Apr 09, 2024 -

Empire Cadillac of Long Island City responded

Thank you for your positive review! We are so glad that our team was both kind and helpful throughout your visit. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!

Helpful
April 06, 2024

Service was provided in a reasonable amount of time. I am satisfied with the service that was provided to me at my last visit. More

by LJWADE@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Empire Cadillac of Long Island City responded

Thank you for sharing your positive experience with us. Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
March 30, 2024

Service department is easy to work with, communicative, and friendly I will gladly continue to use Kathy as my writer More

by Rick
Recommend Dealer
Yes
Employees Worked With
Service Writer Kathy
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Apr 01, 2024 -

Empire Cadillac of Long Island City responded

Rick, We appreciate your positive review and we are happy to hear that Kathy took great care of you. We look forward to continue serving you and your automotive needs in your visits to come. Safe travels!

Helpful
March 27, 2024

Ms. Perez provided etiquette explanations about my vehicle. Her quality customer service was key. Overall, Ms. Perez is considered, in my opinion, a pure service representative of Cadillac’s future. More

by Junior Janvier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Empire Cadillac of Long Island City responded

Thank you for leaving Sally this positive review! We are glad that Sally took great care of you and she will be honored to hear of your kind words. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
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