2,435 New York Ford/1000 Service Centers

0 Communication no one available to speak to Left me - Dr Dan

0 Communication no one available to speak to Left me stranded with no loaner car when my S580 broke down Absolutely disgraceful to have a high end car and low end service

Excellent Service! Very friendly staff. Repaired my MB as... - maxx

Excellent Service! Very friendly staff. Repaired my MB as promised very quickly. The staff was very professional, explained the work, and alerted me to another item I wasn't aware of that will need attention in the future.

It is a shame that in today's times everyone always seems - mattjb46

It is a shame that in today's times everyone always seems to have time to complain but never time to give a compliment . Well , I'm not one of them. So, I would like to send out a special thanks to Robert Texidor and Michael White.( In the Sales Dept.) My wife rolled into WP Mercedes-Benz on a flat tire moments before closing last night . ( A run flat ) The both of them gave her their undivided attention to park the car safely , inspect her tire and schedule a service appointment for the following day. She said that both were extremely polite , patient and professional . Kodos gentlemen and thank you for your assistance !

Horrible services, wouldn't answer their phones for... - kbgp

Horrible services, wouldn't answer their phones for days. Totally messed up my wiring and brakes and completely overcharged me for everything. I spent hundreds of dollars just fixing the problems they created.

Great Dealership . - Philip James Jarosz

They don't sell you a car here, they help you buy one. Great sales people, explain everything to you and your the budget that you have to work with. Sales Manager checks the paperwork and doesn't hold you hostage for hours on end to approve or disapprove a sale. Best Service, that I've found in local dealerships. Tony and Steve, treat you with respect, and if your retired, they'll help you spread your service appointments, unless your vehicle needs immediate attention for safety. They do check for recalls and service bulletins to make your vehicle runs in top condition through all seasons. Parts staff and mechanics are customer friendly, as are the women in accounting and appointment scheduling. You don't have to drive to Orchard Park. Lockport ,Clarence or East Amherst to find better sales and service than these employees and managers .

PROMPT NYS INSPECTION - Bill L

I BROUGHT MY 2008 HONDA ACCORD TO THE DEALER FOR THE NYS INSPECTION IN THE AFTERNOON ON FRIDAY, 10/20/17 AND FOLLOWING COMPLETION, THE VEHICLE WAS RETURNED TO ME WITHIN 20 MINUTES

Everyone at the service station was excellent, from - joenkell127

Everyone at the service station was excellent, from receiving my call, getting me in right away, fixing the problem (which turned out to be minor) right away & checking out. This will be my new go to place for servicing my Palisade.

My car was taken here to have a motor replaced which was - sunflowerluv1221

My car was taken here to have a motor replaced which was part of a recall. When I received it back it had electrical problems. I took it back to Millers on 2 different occasions the first time they told me I needed a new shift solenoid and it cost me roughly 800$ out of pocket. I then picked up my car and once again same problems. When I took it back a second time (3rd including motor replacement) they called me and told me I needed a new transmission. I practically pleaded with these people to look into maybe a lose ground or something electrical. After 4 days they called me and informed me they found a ground not making full connection and fixed the problem and car was ready for pickup. When I picked up my car I inquired about a refund for the solenoid I just paid them to replace and took to another garage to be tested and sure enough it wasn't bad after all. They refunded me roughly 550$. Since the ground wasn't fully connected for an extended period of time it intermittently went through the car damaging electrical components. I asked them what they would do about the damages it caused and they stated they believe they fulfilled their duties to me by giving a partial refund. I put thousands of dollars into this vehicle before taking it as a loss. IF they admitted a wrong by issuing a refund then clearly they should be held responsible for the damages their negligent motor install caused. Oh I must add their service manager thought the red blinking light on my dash was a tracking device.... (its my security system) I wouldn't recommend this garage to anyone not to purchase or even service a car.

The best: Always the Best! - BrianR

My wife bought her new MINI from these folks more than 11 years ago. Through more than 160,000 miles, every repair has been right, her car washed for her every time, and a new loner was always provided. If they could get MINI to paint a new one yellow, she would buy it from them today.

I found my self at Mini even though I purchased a Ram... - Riterwrong

I found my self at Mini even though I purchased a Ram from them. From the moment I walked in I was kindly greeted. I worked with Kevin and David who were genuinely concerned in my matter. My original sales person (Kuzy) was also there concerned as well. They were reassuring that the problem would be taken care of. I wish more dealerships could be modeled after this one! It is nice to be treated like family.

Excellent experience with the service department. - emilyrussell1000

Excellent experience with the service department. I'm sure it was a team effort, but Robert Salas deserves a shout out in his public facing role. He expedited the work and patiently worked through insurance questions with me. You would have thought I was the only customer he had, based on the time he spent and how responsive his communication.