218 New York Ford Service Centers

The service department didn't pick up the phone and - bstover00

The service department didn't pick up the phone and doesn't return calls based off of voicemails left. Apparently you have to be lucky enough to catch them while they are at their desk and not on another line.

2017 f150 Saftey RECALL door locks freezing and do not - Loyal Ford Truck Owner

2017 f150 Saftey RECALL door locks freezing and do not Latch Burdick conf this truck was part of Saftey Recall Said i have to drop off Truck and they would check to see if this truck was having this problem Really thats why i called them ??ive had this truck for 3 years and have had this problem everytime it freezes!! then she informed me that I would have to leave it for more then a few weeks then they needed to get a welder??? how long would that take ?? I live in north Country in NY am i supposed to walk now ??Loaner Vech ?? no responce from her ?? I could see if they scheduled an appointment when they have the recall Door Latches to replace them ?? Ive been a mechanic for over 50 Years and Have never treated a customer such as the Ford Dealers In NY they have No Respect For new or old Customers and no compassion at all Not my problem is No answer!!! Ive been a loyal Ford Truck Buyer for over 50 Years and i Think Ford And their Dealers should Stand up and Fix Their Mistakes And "" disign Flalls ""Thats what they are calling their new design Door Latch a design Flall So FIX IT ?? Im Not Impressed with DECEIVING Dealers and Service departments Whom Own and Operate A Ford Dealership What Are you Thinking Ford Motor CO ??? FIX IT

outstanding service, best place around. - Jeffrey

All around the best place to buy and to service your vehicle. Tom and his staff in the service department are top notch. Sales department is out standing and they have the most repeat customers in the market.

Only honest people here is the service advisor and the - Dreamz

Only honest people here is the service advisor and the mechanics. Michelle was the best service advisor anyone can ever have. And as for the Manager at service your a xxxxxxxx. Stay away from city world ford and stay away from service with these bozos. Sad that good people have to do what the manager says.

Excellent staff at all levels, offering personalized... - Patrick Taskforcesvc

Excellent staff at all levels, offering personalized service experience, helpful and professional ( no games) sales staff, in a friendly and welcoming atmosphere.

Horrible - Leubner6656

I would not recommend this dealer to anyone. Brought my vehical in for service under an extended warranty when shop called me to tell me what was wrong, I told them that was not making the noise I was hearing. They told me it was and it would fix the issue. I picked the vehical up 3 days later and didn't even make it 5 minutes down the road turned around and went back telling Jason the service manager that the vehical was not fixed ! They then told me to bring the vehical back a week later, after I insisted that a tech ride with me at that minute to hear the noise that truck was making. The tech hears the noise and apologizes for not hearing it in the past 3 days they had the vehical. A week later then I call and to make sure they have a car and nope. Let's rescedual for Friday 10 days after it should have been the first time, and when I ask about other jobs that needed to be done not covered by my Warrenty and you couldn't get return calls from Dan or Jason. They still have not fixed what my vehical went in there for, refuse to now if I do not pay more $. I will definitely take my business elsewhere along with all my Ford family. As well as have filed a dealer complaint with ford aginst them. Wouldn't take your vehical here unless you want to pay tons of money and be inconvienced!

I had recently purchased a 2020 Ford Escape from this - smacpherson85

I had recently purchased a 2020 Ford Escape from this dealership. The car came with a lifetime warranty on the engine and transmission. I just have to bring it there for oil change and rotate tires every 4,000 miles. I've been back twice now. I've had great service. I called in once and they scheduled me for the next day. Then I was getting close to my miles and they got me in right away so I wouldn't go over miles requirement. Both times, I was in and out smoothly, and I get a complimentary car wash. I'm satisfied with my "new to me" Escape and also Dave Smith Ford!

Well it's that time of year again when this dealership - Sandyqcar

Well it's that time of year again when this dealership will start having their classic car meet ups and I need to post what they did with my classic car. I have a mustang gt that had a recall for an air bag. I made the unfortunate mistake of taking my little slice of heaven to this horrible dealship for the recall. Drove my car in with NO airbag light on the dash. Picked up my car about 5 minutes before the service department closed. Drove down the road about 3 miles and noticed that my airbag light was now ON on the dash. Drove back the next day and was told that they'd have to take the entire dashboard apart and that would cost me $317. Then they would have to find the problem. They said that it most likely would be the wiring harness and to fix that I'd be charged. Well, the wiring harness must have been fine when I brought it in and while they were in there taking care of the recall they screwed it up. I called Ford and got the run around because these jerks had already claimed their money for the recall fix. Needless to say that the airbag light is still on. Every year around their little classic car meet up and with the Nationals soon approaching I NEED to let you all know who and what these people are. BEWARE! If you have a classic or any car that you cherish stay as far away from this con shop as you possibly can!!!! See my review again next year. Screw me once and I WILL NOT let you do it to anyone else. Apparently because I was a woman they thought that I was some kind of a dummy. I've done thousands of repairs on cars and have done a lot of modifications on this car that I'm referring to. I DID NOT however ever take the dash apart or have ever been anywhere near the wiring harness that is connected to the airbag. I'm no dummy and from now until the day I die or this crappie place shuts down they will receive a review every year stating the above. Ok now on to a Google review and any other review sites that I can find. Please take my advice before you become their next victim