218 New York Ford Service Centers

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

My tail lights would stop working intermittently on my - Sue

My tail lights would stop working intermittently on my F150 and took it to them to fix. They kept it 2 days and charged me $550 to fix a loose ground wire. They said they couldn't find the issue even though anyone else I told about my truck asked if I checked the ground wire. Common sense! When I complained about the price they offered a discount but I never got it. They took advantage of an older woman thinking I'm stupid and don't know. Avoid these crooks!!

Just read the Better Business Bureau report on this - Mike P

Just read the Better Business Bureau report on this company it will tell you all you need to know and how you get 1 star reviews fallowed by 5 star reviews sent in by the dealership.

The service department didn't pick up the phone and - bstover00

The service department didn't pick up the phone and doesn't return calls based off of voicemails left. Apparently you have to be lucky enough to catch them while they are at their desk and not on another line.

2017 f150 Saftey RECALL door locks freezing and do not - Loyal Ford Truck Owner

2017 f150 Saftey RECALL door locks freezing and do not Latch Burdick conf this truck was part of Saftey Recall Said i have to drop off Truck and they would check to see if this truck was having this problem Really thats why i called them ??ive had this truck for 3 years and have had this problem everytime it freezes!! then she informed me that I would have to leave it for more then a few weeks then they needed to get a welder??? how long would that take ?? I live in north Country in NY am i supposed to walk now ??Loaner Vech ?? no responce from her ?? I could see if they scheduled an appointment when they have the recall Door Latches to replace them ?? Ive been a mechanic for over 50 Years and Have never treated a customer such as the Ford Dealers In NY they have No Respect For new or old Customers and no compassion at all Not my problem is No answer!!! Ive been a loyal Ford Truck Buyer for over 50 Years and i Think Ford And their Dealers should Stand up and Fix Their Mistakes And "" disign Flalls ""Thats what they are calling their new design Door Latch a design Flall So FIX IT ?? Im Not Impressed with DECEIVING Dealers and Service departments Whom Own and Operate A Ford Dealership What Are you Thinking Ford Motor CO ??? FIX IT

outstanding service, best place around. - Jeffrey

All around the best place to buy and to service your vehicle. Tom and his staff in the service department are top notch. Sales department is out standing and they have the most repeat customers in the market.

Only honest people here is the service advisor and the - Dreamz

Only honest people here is the service advisor and the mechanics. Michelle was the best service advisor anyone can ever have. And as for the Manager at service your a xxxxxxxx. Stay away from city world ford and stay away from service with these bozos. Sad that good people have to do what the manager says.

Excellent staff at all levels, offering personalized... - Patrick Taskforcesvc

Excellent staff at all levels, offering personalized service experience, helpful and professional ( no games) sales staff, in a friendly and welcoming atmosphere.

Horrible - Leubner6656

I would not recommend this dealer to anyone. Brought my vehical in for service under an extended warranty when shop called me to tell me what was wrong, I told them that was not making the noise I was hearing. They told me it was and it would fix the issue. I picked the vehical up 3 days later and didn't even make it 5 minutes down the road turned around and went back telling Jason the service manager that the vehical was not fixed ! They then told me to bring the vehical back a week later, after I insisted that a tech ride with me at that minute to hear the noise that truck was making. The tech hears the noise and apologizes for not hearing it in the past 3 days they had the vehical. A week later then I call and to make sure they have a car and nope. Let's rescedual for Friday 10 days after it should have been the first time, and when I ask about other jobs that needed to be done not covered by my Warrenty and you couldn't get return calls from Dan or Jason. They still have not fixed what my vehical went in there for, refuse to now if I do not pay more $. I will definitely take my business elsewhere along with all my Ford family. As well as have filed a dealer complaint with ford aginst them. Wouldn't take your vehical here unless you want to pay tons of money and be inconvienced!