109 New York Kia Service Centers

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

Cant give zero star! - BEWARE

Cant give zero star! I am sure you will enjoy your experience purchasing a car from here but once they have your money in your pocket they treat you like waste. They have never fixed an ongoing electrical issue even when it was under warranty. Yesterday my folks (who bought me the Sorento) went in with me to see if they would once and for all resolve a problem they have literally only bandaided everytime I took it it in. I have a picture of a melted connector due to inaccurate wiring and they STILL WONT acknowledge it. They said it would now cost $170 an hour to look into it!! Anyone who considers buying a car from here I am sure the sales people will go above and beyond to make sure they make a sale. Once the money is in the bank, your nothing but a waste. My folks wanted to buy me another care before leaving because of the age of my car and issues that are not being fixed. I refused to let them spend their money there!! Not even a free car was worth anymore of my time with them! Free car for me and I said "Nope, not from here!". And to add....years ago, I was told 'to my face' while sitting in the lobby that 'i lied' about having the electric starter put in when the car was ordered. Went out to my car to retrieve the work order to show him I was not lying!! Kid didnt know what to say!! Tyoical car dealership devilment that gets them these bad reviews and a loss of a sale.

Replaced my engine on my 2012 KIA Optima - MRRain43

I purchased a car from a dealership (don’t want to use names) but the guy screams “HUGE” on TV! There was a recall for all 2011 - 2013 certain models and only out of a manufacture plant from the Midwest. I also had a warranty on it still. These scam artists denied my claim 3 different times. The cowards hid behind a 3rd party company that supposedly denied my claim. They said it looks like I haven’t replaced my oil. I could not prove 1 out of 5 oil changes.Then had the nerve to ask me if I want to buy another car? What xxxx! So hears the good news: I happened to be shopping for another car at Burdick KIA and I happened to be talking with the service manager about my service issue and he told me to bring the car in. He originally told me that it may take 2-3 weeks to replace the engine, it was done in 10 days! I asked him why he did not ask about oil changes and he said: “I can tell that you changed your oil, I also seen the recall problem in the oil”! Needless to say I purchased a new car anyways just to show my gratitude. Thank you Kia Family for reaffirming my belief that there are still good companies out there that truly care about their customers. Thank you again BURDICK Family!

Horrible mechanics and service reps - Truth

Paid to have vehicle fixed...was told it was better.. xxx does better mean... Means it wasn't fixed.. Stay away lousy service. same problem numerous times addressed only to reoccur. Very dissatisfied wouldn't by from country club ever again

Amazing Service No Matter The Problem - chevy3999

Looking back, I can still remember the first time I brought my 2005 dodge neon in for service and how respectful and friendly Jamie Major was, as well as, how quick he was to get my car looked at and figure out what the problem was. After a couple times of bringing the automobile in for service I started to realize the only ones I trusted touching my car for repairs was the place I got it. I found that no matter how many times I brought my automobile in if there was any problem small or big they were always respectful and friendly and were always willing to fix the problem. Overall I can say that of all the places I know of that offer auto repair services I have never heard of any as friendly and respectful as Durocher's Service Center.

4 tires, no alignment and a key program has already taken - Tomdecker1977

4 tires, no alignment and a key program has already taken 3 hours. I would recommend using Hudson valley jeep service department

Total nightmare! Brought my daughter’s 2013 Kia Sorrento... - Midhudsonmobileinc

Total nightmare! Brought my daughter’s 2013 Kia Sorrento in this past summer for a recall on the motor. A new motor was installed in a timely fashion. While the vehicle was there, I asked if they could fix the air conditioning, which had stopped working. I agreed that it was no longer under warranty, and that I would pay for the repair, then the fun started. They kept the car for 2 mos, no loaner car because my daughter is only 18. They claimed that they had tested the entire system, and couldn’t find anything wrong, but the a/c still wouldn’t work. Wait, what??? Everything is fine but it won’t work?? So I got corporate Kia involved, and after getting the runaround from both , I finally was contacted by a Kia consumer affairs regional mgr, who said the case had been closed out by Dutchess Kia, and that they were not asking for any additional help from the corporate level. Nice of them right? So classes were about to begin, and my daughter needed her car back, so I reluctantly picked up the car, a/c still not working. Upon driving the car, my daughter found that the uvo radio wasn’t operating, including the backup camera and hands free phone. Called and left a msg, explaining what the problem was and said I would check the fuse and get back to them. The next day , the uvo system began working again. A few days later the oil pressure light came on, so we brought the car back and the new motor they had installed was found to be defective. It took another week or two, but they installed another new motor. They called and said that the car was ready, but that the uvo system had stopped working again, and that they checked the whole system and couldn’t find anything wrong, but the uvo system will not work and they can’t fix it. I picked up the car, and I was extremely upset at this point, but before taking further action, I decided to google the problem and see what I could find. It literally took me 5 minutes to find the answer and another 5 minutes to get the uvo system up and running again. This should tell you all you need to know about the quality of techs they have working at this dealership. I’ve owned a business in Dutchess cty. For 27 yrs. , and I’m going to make a point to tell everyone about this experience. I’ll never go there for anything ever again, and I will do exactly the opposite of recommending such a poor quality business.

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

I took my car there because it wouldn’t start and my dash - lorimaegoodale

I took my car there because it wouldn’t start and my dash lights would flash, I told them when it did it the battery would click like it was dead, they said it was the backup camera that they’d have to order and I’d get a call in 1-2 weeks when the part came in. 3 weeks passed with no phone call so my husband called and the guy was like oh yup we have it. I drive out there to arrive and find out they had moved locations and not said anything. I get to the new location and bring up again, can we just make sure it’s not the battery. I was assured they would. They replaced the backup camera. This morning we go for an oil change and it does it again so the garage we’re at ACTUALLY tests the battery and the voltage is coming back as about half as much as it should. My husband just called fx to tell them about it and his response was “well I’ll have to call Kia to see if this will be covered under warranty” total xx as we brought the car in before the warranty was up. They DID NOT LISTEN TO ME, THEY LIED TO ME, wasted my time on something they knew wasn’t the issue, I believe because they’d get more money from Kia if it was the backup camera rather than the battery. Bottom line is they’re sketchy 10/10 would NOT RECOMMEND Update: guy never called back after saying he would do my husband called him and basically was like yeah we fixed the wrong but it’s your problem now

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

I had a great experience at Kia in Newburgh service dept! - moebean415

I had a great experience at Kia in Newburgh service dept! Scott Kuester was the person that helped me in all ways , very through, always explained what was going on and he made it possible for me to have my car done for me when i really needed it back for a special event. the car was fixed and its perfect! thank you again SCOTT!