2,440 New York Rivian/1000 Service Centers

Both sales and service teams are squared away. - Lon.1209

Both sales and service teams are squared away. I would buy another car from them and have it serviced there.

The Service you receive here is honest and professional, - ladyblvd2

The Service you receive here is honest and professional, closed but will return can't wait. They don't over price the work to be done on your vehicle.

Easy appointment. - Decoflair

Easy appointment. Welcoming staff upon arrival. Prompt, professional service by the staff members. Notified in a reasonable time when the vehicle’s work was completed.

My adviser Lauren is the best ! - Jimmie

My adviser Lauren is the best ! She always keeps me informed with what's going on with my vechile ! The service is usually very quick!

Customer service was immaculate great job I’m impressed - Brittney

Customer service was immaculate great job I’m impressed timing was great hospitality was also great me and my husband was able to grab a bagel while waiting

This review is for the SERVICE DEPT. - whitetiger74

This review is for the SERVICE DEPT. @ Tasca VW in Elmsford. I want to give a shout out to Migual who is amazing and to Anthony Morrone, who I just had the pleasure of meeting yesterday,4/29/25 - for my Beetle Airbag Recall Notice. Ever since Tasca took over WP VW things have gotten a lot better in regards to their service dept. I took my 2018 Beetle in due to a recall notice on the airbag, while there, I asked Anthony Morrone, Service Agent, if he could also take a look at my left wiper & check my oil light which was still on even though I didn't need an oil change. He offered me car service to go home since the Airbag Recall could take a few hours. I chose to stay telling him if it's more than 2 hrs I'd take him up on it. Luckily for me it didn't! Anthony kept me posted through my time waiting which in the end took less than 90 mins! Anthony explained the technician's report to me and what to keep in mind for my next service. I felt SAFE leaving their Service Dept. knowing my car was in good hands & that the technician didn't skimp on doing his job. Anthony also gave me a Free Car Wash voucher. I'm very pleased with today's visit. I expected it to be long & drawn out. It wasn't. I recommend Tasca VW Service to everyone who owns a VW and who are looking to buy a VW! Gina - Yonkers NY

Service was great and appreciated. - marybettinger

Service was great and appreciated.Dev and the service people care about their customers a lot.

Always have good service here and the service department - Richie

Always have good service here and the service department is one of the best I have come upon in all the years of owning many new cars.

Had a service appointment. - ajwal

Had a service appointment. Waited more than 15 minutes. Service folks could not tell me when my car would be checked in, nor how long I'd have to wait for an oil change. The only answer I received was a wave of the service person's hand, as if to say, Look how crowded we are. I left and won't be back.

The gentleman who helped me was very courteous and opened - Stellafrance

The gentleman who helped me was very courteous and opened the doors for me which I really appreciated since I had my baby with me.

Per svc manager “Joe” delays are caused by Emplyee - Ron M

Per svc manager “Joe” delays are caused by Emplyee absenteeism issues in service dept. Took 3 days to get someone to look at our car looked at after being towed 100 miles to the dealership after being told they could get right to is since we were stranded and had to stay at a hotel until the shift module could be repaid er and or replaced. They we find out that while many models have a recall on the shift module, the recall didn’t apply to our specific car. Poor communications in svc dept led to additional delays as we approved the $1600 repair to get it done and when calling to text day to find out if it was done, was told they didn’t get our approval to pay for it. Sad to say this was a very disappointing experience for a long time RR owner. Maybe they are the dealer for the bills, but I hope us regular customers done get pushed aside while the expedite their premier clients while we sit in a hotel for 5 days waiting for news on when they will get to our car while we are stranded.

Great bunch of guys! - NORMNCHRIS

Great bunch of guys!!!!!!!!!!!!!!! Very helpful and understanding. Got us in and out as quickly as possible.

Nick in service dept was excellent. - Ljlukowski

Nick in service dept was excellent. Kept me well informed. Very polite and extremely professional. Very pleased with service and problem was solved. Not particularly happy with Chrysler warranty policy on electrical issues. Using corrosion as a void of warranty on internal parts is a cop out. Too bad great service overshadowed by poor policies

I have purchased my Honda Pilot 2019 from them and - fgbacus

I have purchased my Honda Pilot 2019 from them and service from them. I have really great experience from them!!!

I am disgusted with the customer service of Honda as a - lydiaoconnell16

I am disgusted with the customer service of Honda as a whole. I have a 2018 pilot that has a bad torque converter. I have had issues since 2021 and was told sometimes these cars need to transmission fluid to be flushed 3 times because they get sludge in there. I told them I have never heard of that before but they insisted. Fast forward to 2024 and there is recall on these torque converters. So I brought it back in when my transmission light kept coming on and stated transmission fluid was hot. They never reached out to tell me about issue with this model. My car is now in the shop for day 2 and they have no problem leaving a divorced mom of 2 kids who has no family in the area without a rental car or solution to me being without a car. I told them I would rent a car and they could reimburse me because the issue is that they have no loaners in shop. Both this dealership and main honda number will not reimburse me. They want to give me back my car until thursday to drive around with bad transmission because "it is safe for local traveling" until they can service it in 2 days. I do not think that asking for a loaner car while they work on my transmission is too much to ask. I will not buy another HONDA

Best care starting with valet, Kevin. - Mustang Lady

Best care starting with valet, Kevin. Ralph, at the service desk, was extremely helpful checking me in. Technician was very good and found an issue that was covered under my warranty. Fortunately, the Parts department had the part for my car and all necessary work was done timely. I always get great service. Even the salesman, Chris, stopped by to see if I needed anything. Very happy with this dealership.

Great Service Great Service Great Service plus thirteen - sawnfamily

Great Service Great Service Great Service plus thirteen more words to equal the minimum required

Friendly and prompt service. - Lindaw

Friendly and prompt service. They even washed my vehicle and I was only in for an oil change.

Always quick and accommodating. - asiarae87

Always quick and accommodating. Honest techs, never recommend stuff that the car doesn't need done.

Very attentive to my needs. - JChamp

Very attentive to my needs. They were very quick and even washed my car. The waiting area was nice. The coffee and hot chocolate was stocked as well as snacks. A nice ice cream selection.

All Cadillac Employees Robert Basil Southwestern blvd in - 1Michele

All Cadillac Employees Robert Basil Southwestern blvd in Orchard Park were professional and kind. They made my service experience very good.

Best by far I ever dealt with. - Mgtd805

Best by far I ever dealt with. Extremely professional! Courteous, and willing to go the extra mile.

My vehicle was to have a full tank of fuel, but it did - BROZJR

My vehicle was to have a full tank of fuel, but it did not. It arrived damaged that was not declared on the ad. I have tried to get this resolved via the Brooker. I have been blown off.

When you set up an appointment for inspection and tires - Amber Gaylord

When you set up an appointment for inspection and tires and you show up and they don’t have your tires you asked for and the price match is out the window because now they try to charge for a more expensive tire. Twice I had horrible experience here and I will not be coming back for a third time. McCredy Norwich NY is the only place that will service my vehicle now. Shame I have bought two vehicles off your dealership and now that will never happen again as well!

I would choose zero stars if I could. - Doyle.joanne

I would choose zero stars if I could. I recently had an issue with my 2017 forester having a loud noise sometimes when idling and not starting on 3 separate occasions. I had to have it towed to Subaru on the day I was having it checked. After checking out the car I was told that the engine was seized and it would cost $8000-$10000. immediately upon hearing this news Ellen Yerry said "Do you want to talk to someone in sales?" I was told that obviously the engine is seized since the sticker in my window shows I am 30000 miles over for an oil change and it looks like someone put fresh oil in after the fact. This assumption was wrong as I had had an oil change less than 2000 miles prior and had just had a 90000 mile check up at this dealership. I showed all the paperwork to prove this. The attitude at this dealership was "Oh Well, sometimes things just happen" as told to me by Buddy Schism, the service manager. This is the dealership that I bought my car from. I was skeptical from the moment I was asked if I wanted to talk to someone in sales. I had the car towed to 1st Place Auto and Tire. In less than 2 hours they had diagnosed that the engine WAS NOT seized and it turned out to be the air condition compressor and belt. Fixed at a cost of $1200 The customer service I received was cold and uncaring every step of the way. I was charged $75.00 to incorrectly diagnose my car My car never moved from where I had it towed in the parking lot. Instead of taking my car in and actually looking at it they assumed what the problem was. Buddy claimed he was going to talk to someone at corporate to see if there was anything they could do to help ( my extended full coverage had recently run out from the 5 year mark but was still under 100000 miles.) I don't believe that he tried to talk to anyone. I truly feel that they were trying to SCAM me into buying a new car OR the mechanics are completely incompetent. I called this dealer to let them know about my car being fixed etc. Ellen claimed she would let Buddy know. Haven't heard a peep in 5 days. Where is this so called LOVE Subaru? I will tell everyone I know not to go there And I will share my story as far and wide as possible

Although my repair was more extensive than I expected I - loliver9

Although my repair was more extensive than I expected I feel confident driving knowing it was done right. My customer service rep ,Michael, was amazing! He is definitely an asset to the company!!

Great specialists prompt service no problem with a car - Nsmotrich

Great specialists prompt service no problem with a car loaner friendly stuff . very good experience.

Took my car with appt to have a thumping noise from right - Flexon

Took my car with appt to have a thumping noise from right front checked out. Exactly 7 days later I returned to pick up my car due to the fact that it hadn't even been looked at yet by a tech and was unable to get any idea of when it would be looked at. Communication throughout the week was extremely poor, left multiple messages requesting an update and received no response. 3 days after car was brought in was first returned call, "didn't look at it yet, need more time" was the response. After 5 full work days of no one taking the time to look at it I needed the car back. Left message for service manager as well but yet to here back from him

TERRIBLE TERRIBLE DEALERSHIP! - heatheramore1397

TERRIBLE TERRIBLE DEALERSHIP!! Not my first review about them either! They do a half-assed job over looking your car to see what is wrong and then will tell you every week there’s a new problem when they barely even looked at it to start with! Had my car stuck in their dealership for almost 3 months with a new reason of what was wrong almost every time I spoke with them! The reason they had my car was because it broke down from a RECALL on the engine oil pump belt and they were the closest dealership. I was told originally it should be covered and shouldn’t be an issue. WELL, that was wrong. At first, they told me it was denied by Ford and I was confused considering everything pointed to the recall and they said they would the request again. I even took it upon myself and called Ford Corp. and they said they submit good photos showing the damage there was no reason for the denial because they agreed with me on this sounding like the recall. Oneonta also informed me they do not take down the engine or take it apart to see what the issues are or what is causing issues. I informed Ford Corp of this as well asking if that is a protocol or not and they said they absolutely have to take down the engine because how else would they know where the problem is. So, then I proceeded to tell Oneonta to keep submitting the request with better details as per Ford Corp. After weeks of the request being denied (they only submitted it in twice to Ford) they started saying I had other problems occurring. Now I live 4 hours away so I couldn’t know if I did or didn’t so I said go through my warranty at this point. My warranty was in the same boat as everyone else but Oneonta on it being recall. The warranty needed a letter from the dealership first stating why is this not a recall issue and they could not provide one or send one! Ridiculous already. They would not speak to my warranty about it either which was mind blowing to me. I was at my wits end being 3 months without a car and having to pay for rentals and Ubers out of pocket almost every day. I had my lawyer get involved because it started sounding like a money hungry dealership who also had no idea what they were doing. I then got an invoice from Oneonta listing all the parts and issues that were wrong and needed fixing…. $8000 they wanted!!! I was able to have Oneonta tow my car down to a dealership closer to me because now I knew for sure they just wanted get paid. The car goes into the new dealership within less then a week its approved for recall and I have a new engine on the way and a loaner car. Complete opposite experience that Oneonta gave me. They were honest, showed me all the paper work submitted and let me know how they submitted everything. Now I reached out for Oneota for a request of reimbursement for the Ubers and rentals from the run around I had to go through with them. They of course denied the reimbursement and stated that the other dealership obviously had a different diagnosis. I got the diagnosis reports from both dealerships to compare. THEY BOTH HAD THE SAME DIAGNOSIS. Now why would one be approved and one will not be? I asked the new dealership if they submitted in photos to Ford to show the belt like Oneonta said they did. They said they just sent the belt back itself to Ford Corp because that was the only way to see the belt and once the belts off and being that damaged there was no putting it back on. I looked at the photos Oneonta submitted to Ford, they show absolutely nothing referring to the recall. They show the back side of the belt still attached to the engine not showing any of the damage to the belt! All because they refused to take apart the engine and properly diagnosis it, yet there was $8000 of damages they were claiming. Weird to claim there is that much damages when you didn’t even take the engine apart or properly look at the damages. This is the worst dealership I have every encountered, know nothing and money hungry!!

The service was very good. - ertolape

The service was very good. I appreciate the patience he’s given to me. Thank you.