2,440 New York Rivian/1000 Service Centers

Pleasant, professional and helpful. - a24kgrl

Pleasant, professional and helpful. When I went to pay my bill for inspection and oil Change I was asked if I would like to see how many Ford points I have. I wasn't aware I even had any! Turns out my whole bill was covered by points. Doesn't get any better than this!

I have been going to Honda services in Canandaigua for a - Ginger

I have been going to Honda services in Canandaigua for a number of years for the last few Honda cars I have purchesed at this same Honda Location. The people there are friendly, curtious and helpfull. Which is very important to me! Thank you all of your staff for all that you do!!!

Steve, is very through with everything thing I asked - Jc

Steve, is very through with everything thing I asked him about my Toyota Tacoma service

Jamie was great and very helpful with relaying - Spmack2014

Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’ll always go back to Basil Toyota Lockport.

This was my 1st experience with the dealership. - hariprasad14534

This was my 1st experience with the dealership. I found an effective polite and on-time service execution.

Empire Cadillac of LIC and its staff are the most - Holjoy18

Empire Cadillac of LIC and its staff are the most efficient service providers in our area.

I had a great experience with the service department. - Jjb1622

I had a great experience with the service department. I was a little bit confused in the morning when I was dropping off my car and I ran into your service manager, Edward Hoene who was nothing but polite and pleasant and helped me get my car checked in so I could get to work. My service consultant was Fritz Wellman. Fritz communicated with me the whole day as to the update of my car and had it waiting for me when I got back. These two gentlemen made my visit to empire Chevy, pleasant and effortless. I would definitely use the service department again.

It’s the kind of place that is always available to - mimagl

It’s the kind of place that is always available to accommodate his customers. High quality service and professionally prepared.

Paul, once again, was incredibly welcoming and - MMagner

Paul, once again, was incredibly welcoming and professional, referenced the specifics of my previous service right off the top of his head, and moved my vehicle through the whole process in short order. And at the conclusion of my visit, provided me with Subaru’s scheduled maintenance recommendations and costing for same in preparation for future visits.

Very responsive and responsible! - dr.odeyraviv

Very responsive and responsible! Caring service! Videos of work terrific! Loaners are great cars, too!

Good quality service completed in a timely manner had oil - Schultz1965

Good quality service completed in a timely manner had oil change tire rotation and safety recall completed

I was treated professionally from the moment I arrived at - Doc

I was treated professionally from the moment I arrived at service bay. I was directed to Tanya who wrote down my concerns. I was provided a loaner car as promised. Don arranged the lo a new for me and made it a pleasant experience. I was contacted about other work that was needed. I approved some of it. I noticed that the cars performance is better now.

They are an excellent dealer, I bought my two last two - m53erce

They are an excellent dealer, I bought my two last two cars there. The workers are very nice and helpful.

I bought a brand new 2023 rogue from them and now I'm - Lindamc2188

I bought a brand new 2023 rogue from them and now I'm having an issue, and they refuse to fix it under warranty very disappointed and would never buy a Nissan again.

Friendly helpful, and very good service department. - wsmii

Friendly helpful, and very good service department. I was having serious issues and they were able to diagnose and repair my car. I feel they are a very talented group.

Its always a pleasure when i go get my oil change. - Samira

Its always a pleasure when i go get my oil change. They go above and beyond

My appointment was right on time and all the service - Tom

My appointment was right on time and all the service required was done in a timely manner.

Courtney was so helpful and professional. - AD

Courtney was so helpful and professional. She stayed in contact with me throughout the software update. I highly recommend this dealership.

Great service helpful. - gails7465

Great service helpful. Went above and beyond finding out what the issue was with my tahoe

David service provided me excellent attention to my - Saber

David service provided me excellent attention to my warranty situation. He planned the event carefully and it worked out exactly as he stated so everything about it went seamlessly and smoothly.

I had collision work done Zak was great, I would go to - Kellyblount59

I had collision work done Zak was great, I would go to him again, very helpful

Wonderful staff at the service department. - Steph k

Wonderful staff at the service department. Also appreciated that I made an appointment and when I arrived, they actually took my vehicle right in without waiting.

They are always helpful plus quite pleasant to talk to as - Creagan1039

They are always helpful plus quite pleasant to talk to as well. I am Always recommending brown ford to my friends

Great customer service and fast work. - Dgagne72

Great customer service and fast work. I was in and out in no time. Very polite and kept me informed

Service is always EXCELLENCE when my vehicle is having - Mr. Danny

Service is always EXCELLENCE when my vehicle is having an issue, always glad to come to this dealership!!

Whenever I bring my car in for service the service is - mjbonvento

Whenever I bring my car in for service the service is performed quickly and correctly the first time. I believe the pricing to be fair and I don’t believe that they try to sell me unnecessary service. The advisors are knowledgeable and very helpful.

Avoid this place at all costs. - dheanue3

Avoid this place at all costs. I had the misfortune of visiting Mid-Hudson Subaru, and it has been an absolute nightmare from start to finish. I’m no stranger to dealerships, but this place takes the cake for the most unprofessional, deceitful, and frustrating experience I’ve ever had. First off, the service manager, Clay, is beyond rude and completely unhelpful. From the moment I stepped into the service department, he gave off an air of superiority and acted like I was an inconvenience. I tried to explain my concerns about my vehicle, and instead of listening, he interrupted me and barely acknowledged what I was saying. His condescending attitude was not only disrespectful but downright obnoxious. He clearly has no understanding of customer service and makes you feel like you're bothering him just by being there. To top it all off, I paid nearly $4,000 for repairs that, in hindsight, didn’t even address the issues I brought my car in for. Fast forward to a few months later when I took my car to another Subaru dealership for a routine state inspection. Surprise, surprise—my car failed due to a severely rusted-out subframe with visible holes, which Clay and his team never disclosed. This was an issue that was right in front of their faces during my initial evaluation, and they either missed it or chose to ignore it. Even worse, the repairs they did perform started failing almost immediately. When I contacted Clay and the dealership about this, I was met with zero accountability. I requested a refund for the shoddy work done, but they flat out refused to help, leaving me stranded with a car that’s still unsafe and thousands of dollars lighter. To make matters worse, Subaru corporate hasn’t stepped in to resolve this either, and after months of trying to get some sort of resolution, I’ve been completely ignored. This place is a scam, and their customer service is a joke. Clay should not be in any position of authority, and the dealership should be ashamed of their actions. Do yourself a favor and stay far, far away from Mid-Hudson Subaru. I wouldn’t trust them to fix a flat tire, let alone anything important on my vehicle.

Good homey dealer and service. - Arnold of Westchester

Good homey dealer and service. You feel like you are dealing with people, not a huge bunch of stone statues. Work performed well.

Service is always excellent. - Jamescdougherty

Service is always excellent. Brian exceeded at his level of service! Lacy has always been the best. Our family has purchased about ten cars and sales with Jon Amerling and service with Brian is always great!

Staff was very helpful service writer Andy is great - neil

Staff was very helpful service writer Andy is great Highly recommend these people if you need help