2,440 New York Rivian/1000 Service Centers

I was visiting Rhinebeck from out of town when my battery - jshil

I was visiting Rhinebeck from out of town when my battery died. I got a jump and brought the car to Ruge's on a busy day and without an appointment to get a new battery. They tested the battery and found out it was fine - we somehow had kicked the cargo light on while removing luggage and drained it ourselves. They got us on the road again and didn't charge us a thing for the visit. They could easily have sold me a battery or they could have charged for the service visit. They showed a lot of integrity.

Always Courteous and understanding Got us in right away! - PUCKJR417

Always Courteous and understanding Got us in right away! From the sales to service dept. Everyone is great

When given an appointment it is within a convenient time - carolyn_maines

When given an appointment it is within a convenient time frame for me. always polite and courteous.

First off, I would like to start off this review by... - Kevin H

First off, I would like to start off this review by saying I have been a customer of Schultz Ford for over 20 years. I grew up in New York not far from Schultz Ford and now live in Massachusetts and continue to lease and buy cars from Schultz Ford. In over 20 Years I have never felt like I was taken advantage of and have always been treated with exceptional Service whether buying, leasing or having service done when I have been in town. Now for why I am writing this review. I stayed at a hotel In Newark NJ where I left my car while I traveled overseas for 10 days. I received a phone call on the 9th of December (from the hotel In Newark while I was still overseas) letting me know that my Tires and Rims had been stolen off of my vehicle and it was sitting up on blocks. Needless to say, this was shocking news! I decided to call Schultz Ford and told them about my situation and without hesitation they replied don’t even worry about it we will take care of it for you. The next day Schultz Ford sent down a flatbed tow truck with tires, lug nuts and a rental car which they left in the car port of the hotel so when I returned, I would be ready to roll out of there. So, Thank You!! Schultz Ford and the entire team for great customer service!! I will continue to be a loyal custom!

I will do my best to keep this review brief. - Carl Horn

I will do my best to keep this review brief. I had a big repair done (10k) and when I took my truck in for the repair the power mirrors and power seats were fully functional. When I came to pick up my truck after the repair was complete my power mirrors and power seats no longer worked. I pointed this out to the technician when I picked up my truck and he took it back but couldn't fix it. We had discussed another repair and he indicated to me that when I bring it back for the other repair they would get it back up and working. I stopped by the Service Dept. to explain the situation to the service rep that handled my 10k repair and was told that they would look at it but I was going to be responsible for fixing it. I told him if he wasn't going to make good on the Power Mirrors or the Power Seats I was going to cancel my 3k repair from which the guy sitting next to him (I am assuming his boss) arrogantly said to me "We are done" I was shocked and repeated back to him in question and stunned disbelief (We are done?) to which he arrogantly repeated "We are done". At that point I left in shock sort of repeating "we are done" as I couldn't help but wonder what the owner would have to say about this? This isn't my first rodeo with dealership service centers so I sort of expected a little pushback but if not this...I can promise that arrogant gentleman who told me "We are done" that he may be done by I sure am not...I will be telling everybody I come in contact with this story and can assure you that I will do everything in my power to make sure nobody uses that service dept. again. To be that arrogant he must not need any customers because he feels like he has enough business so I will do my best to trim off his business so he isn't so busy and so arrogant...This whole experience is very unfortunate as it certainly didn't have to be this way...I would really love to talk to the owners to see how they feel about all of this...It must be nice to be so big that you can turn customers away...Please avoid this establishment...There customer service is deplorable...