2,438 New York Rivian/1000 Service Centers

This dealership is very close to my home. - Kenroy Roberts

This dealership is very close to my home.I'm always please with the service.

Bought a new van in 2017. - rugbug

Bought a new van in 2017. In 2019 the headliner flooded due to leaky seals (all of them) to the point that water was dripping into cupholders. The body shop dried it out, replaced the seals, and sent me on my way. They DIDNT tell me that a flooded vehicle actually had to be totaled. Nor did they check the wiring which was also flooded. In fact, I only just learned, today, that they should have totaled the vehicle as it is now potentially dangerous to drive. Two years later, the drivers window was intermittently pausing. I told them it seemed electrical in nature but they refused to look into that. They wanted me to buy a motor for it for $1500. Then the climate control knob burned off. I told them to check the electrical, as only electrical current could cause the knob to burn like that. They said no...it was all just a coincidence. I had to buy a whole new climate control system. Then I noticed that the dome light receptacle was burned. Again, they said it couldn't be electrical. But when the van stranded me on the side of the road for loss of power, the first thing they checked was the electrical. Yes, the grounding strap that is also associated with the dome light, climate control, and window had to be replaced. So if they had just checked the electrical system, maybe the problem could have been solved by replacing that grounding strap instead of me spending thousands on replacements. Just FIY...Im fairly certain that the airbag is ALSO at risk because it may also be on that same grounding strap. That's a future accident waiting to happen. Im also fairly certain that if they had just either totaled the vehicle like they supposedly should have, or at least confirmed that all of the circuits were in good condition and not impacted by the flood...well, this wouldn't even be a conversation. Do they just not care that people get hurt in vehicles that are defective? What if it was their own family driving it? Bet they might do the right thing if that were the case. But where the almighty dollar is at stake...nothing is beneath them.

Everything went good , they listen to what the service is - Tony

Everything went good , they listen to what the service is and follow through. They gave me recommendations on the service coming up. Becouse of money I have to wait till next service.

I made an emergency visit to this service department - lkincaid5

I made an emergency visit to this service department because of a tire puncture. The problem was taken care of immediately and they also performed two more warranty services while I was there saving me a return trip. Stephanie, the service manager, was extremely helpful and courteous. The entire facility is impressive and I will be returning there for future service needs.

I love the way they take good care of my car and I. - Ezenwa7019

I love the way they take good care of my car and I. The one I like More is showing me a video of what needs to be done in my car. that is amazing 👏

Quick service. - Mdgorman

Quick service. Nice facility. Very organized. Nice friendly people. Clean facility. I will come back again.

Tech staff answered my questions and helped me resolve - Forrester Owner

Tech staff answered my questions and helped me resolve the problem I was having..Staff were friendly , polite and eager to assist me.

Heather in the service department was amazing! - maryj5166

Heather in the service department was amazing! We had an issue with our service contract and she resolved it for us! Excellent customer service!!

The dealer ship is performance is outstanding. - mikefurtado57

The dealer ship is performance is outstanding. The product 2025 Equinox has been in for repairs 3 times in 5,000 miles . Leaking transmission , rear differential modules, replaced . This performance is on par to qualify for lemon law relief and refund of purchase. Chevrolet should fire the engineers for poor performance in the development of this SUV

Add on 18 dollar oil additive without discussing prior. - Don L

Add on 18 dollar oil additive without discussing prior. ETU4 was the name of it. Incidentally they never did this on prior oil changes. Also did not adjust the air pressure when rotating tires front to rear. Supposed to be 33 front and 30 rear per Nissan recommended psi. Did that myself at home . Bad service but the dishonesty is worse.

Zachary took very good care of me and my oil change tire - salpusaterijr1948

Zachary took very good care of me and my oil change tire rotation. It was very cooperate and notified me when my vehicle was done. Thank you very much.

Quick and efficient , always do a very good job and - Robert Motz

Quick and efficient , always do a very good job and verbally explain everything that was done

I can't say enough good things about the truck service I - Jameslemke100

I can't say enough good things about the truck service I receive when I go to west herr ford of hamburg. I have a f350 diesel and have had some issues with the truck because it's getting older and has nearly 300,000 miles on it. They are the only dealership I take my truck to. They have very good mechanics and staff and do a good job.

I trust that the service department does their very best - Ngreen

I trust that the service department does their very best to keep my car in tip top shape. I also love the Valet service. Thank you West Herr Ford of Rochester. 😊

My experience with West Herr Honda of Canandaigua was - mitch_woerner

My experience with West Herr Honda of Canandaigua was very pleasant. Alaina took care of my inspection in record time!

Always pleasant and friendly answers questions fully and - Fordma747

Always pleasant and friendly answers questions fully and good recommendations I trust them and would highly recommend them to anyone

All I did was bring my car in for maintenance service and - JUSTPTCRUZIN

All I did was bring my car in for maintenance service and said" I have a question." I was so worried about going over my mileage. This is my 4th Kia Soul and was appreciative to Andrew for making it an easy and stress free.

Chris arrived on time and completed the service and - mjfjr

Chris arrived on time and completed the service and inspection in under an hour. He was very pleasant and friendly as well as knowledgeable about the vehicle.

Glen in service helped me last week. - debzfink

Glen in service helped me last week. Since has to be short… amazing!! Service dept is main reason we own 2 bmw’s. Thx Glen

Great service and best service advisor Kathy Questell. - bktaz300

Great service and best service advisor Kathy Questell. They take pride in everything that they do.

Though they were exceedingly busy, customer service gave - radiantglory

Though they were exceedingly busy, customer service gave me a loaner to free me from a long wait and went on to take care of the emergency that brought me there. The battery had died, requiring a jump start at the medical building, and I didn't dare take a chance on that happening again over Labor Day weekend. The battery was replaced at no charge as it failed while under warranty. I appreciate the integrity and customer care of the Service Division at Empire ever since 2018 when I bought my Forester. Thank youmm Team.

Always good service, they handled the inspection and - Helmore

Always good service, they handled the inspection and service of my brake line recall very nicely. Quite efficient as well - I loved getting the video of the undercarriage of my car, along with the explanation.

Their service department is great, as well as their parts - Ralph

Their service department is great, as well as their parts department, body shop, sales and clean up.

Friendly and efficient staff clean waiting area - ritafwt

Friendly and efficient staff clean waiting area knowledgeable mechanics on time appointments excellent reliable service

I bought a brand new 2023 rogue from them and now I'm - Lindamc2188

I bought a brand new 2023 rogue from them and now I'm having an issue, and they refuse to fix it under warranty very disappointed and would never buy a Nissan again.

Great salesman and sales department, backed by a friendly - Modified Driver

Great salesman and sales department, backed by a friendly and courteous service department. I appreciate the availability of Saturday service hours.

Friendly atmosphere and everyone is willing to assist. - Chauntelle

Friendly atmosphere and everyone is willing to assist. Clean showroom, bathrooms, there is a waiting room with coffee, water, snacks and the wait time was comparable. I could have been shuttled home and back free of charge, but I chose to wait at the dealer this time.

I have been going to this dealership for 40 years! - NCK43

I have been going to this dealership for 40 years!! Excellent sales and service personnel. I only have one comment that is to be considered. Since the new owners have taken over, I don't feel the family connection I once did when I came for auto service when it was Maple City Dodge. Everyone is serious and not very customer focused. It is important for everyone to consider the customer. A smile is always helpful. A nice "how can I help you" would be appreciated too. Thank you for taking this into consideration. Also when I had recall work done on my 2023 Jeep Renegade in September 2024, there was damage done to both side panels of my vehicle when this work was done. I did not notice it initially and the service worker had to know he damaged the panels, but nothing was said to me. I reported this to Nate Barr as soon as I noticed and he was great and the panels were ordered right away, but it is February and I am still waiting for the panels to be replaced.

Everything was nice and clean, advisors were very - carloseraposo25

Everything was nice and clean, advisors were very professional. Service was quick n done on the time they said.

From beginning to end, it was a perfect experience. - Normaburnette

From beginning to end, it was a perfect experience. I was mad at the beginning of the service by two young men that couldn’t have been more polite, then I went into the service area and spoke to someone by the name of Tony. What a wonderful person so helpful. I also needed to get some things done at the Westchester mall and they called a car for me an Uber, and upon my return, the car was ready and two women met me at the front desk, one went to retrieve the car, and the other lady gave me the paperwork. Such pleasant people every last one of them. Thank you for making it such a good experience. Norma.