2,438 New York Rivian/1000 Service Centers

Serious Poor Service by Service Dept, after the Sale - 2015driverS

If I knew today the endless struggles to with the service department, I would not have purchased my car from Doan. The service department literally broke my back hatch, it's been back three times in a year to be worked on to make it functional. I was told by the service manager that I was not opening my hatch correctly and that caused the rust spots on my hatch. No joke. Currently, I have the rust back along with paint bubbled up spots from their repaint job - they repainted it twice in the last year. Currently, I'm dealing with damaged caused to my vehicle from the ball joint breaking off with my car only having 36k miles on it. My front wheel well was damaged and my tires as well. I was told by the service representative that I needed to rotate my tires more than every oil change (which I do at every oil change - more than what is recommend), but that is the major issue with this service department - it's always the customer's fault and excuses. Never in all my years of car ownership and working with other dealers have I ever run into an dealership like Doan. It's appalling that instead of simply taking care of an issue simply and correctly and doing the right thing, that they purposely make it a struggle. I've shared my experience many times and others have admitted the same experience as well. It's insulting to be told everyday they bend over backwards for undeserving people, but because I'm deserving I need to justify why I should get my car repaired.

I had issues with my ford ranger transmission. - Davidcl4

I had issues with my ford ranger transmission. They are the most disorganized and not helpful at all. I called to see if my truck was done, it was not, then I was told “the **xxxxx car rental lady was not there” so they could not get me a loaner. They said I could pick it up the next day. Next day comes and they had not done anything to it. I had to call and find out they ordered parts. Ugh. I picked up the truck and was told they would call tomorrow with details for the parts. 5 days later I had to call them to find out the part was in days ago. I got no call. Josh in the service dept. is literally useless. After the repair, I’ll be taking it to another dealership for any needed repairs.

Always leave happy after having my Jeep worked on at... - Sablegirl1980

Always leave happy after having my Jeep worked on at Durochers. Had my oil changed and an inspection and was a quick, easy experience. A+

Amazing Service No Matter The Problem - chevy3999

Looking back, I can still remember the first time I brought my 2005 dodge neon in for service and how respectful and friendly Jamie Major was, as well as, how quick he was to get my car looked at and figure out what the problem was. After a couple times of bringing the automobile in for service I started to realize the only ones I trusted touching my car for repairs was the place I got it. I found that no matter how many times I brought my automobile in if there was any problem small or big they were always respectful and friendly and were always willing to fix the problem. Overall I can say that of all the places I know of that offer auto repair services I have never heard of any as friendly and respectful as Durocher's Service Center.