2,440 New York Rivian/1000 Service Centers

The service staff are excellent - Precious

The sales staff are excellent. The service needs a little a work. They don't tell you things that are wrong and then you drive away with an issue and the manager says they didn't tell you your hub and bearing were bad. They replace parts that don't even need replacing.

The service guys were fabulous!! Especially Lauren!!... - ruvino2000

The service guys were fabulous!! Especially Lauren!! Quick and courteous and I was back on the road!! I will be going back for service to my vehicle.

Jonathan puccia is an employee of fx Capara Alexandria... - sbellmore

Jonathan puccia is an employee of fx Capara Alexandria bay and he met with Abigail duffy on 11/07/2021 around 1pm to sell her a pair of rims with snow tires that he promised that would fit her 2020 Honda civic sport that she bought there from fx Capara. He insisted they will fit and will work for her car as he works there at fx caprara as quality control he said. Well abigail takes it to a shop to have them installed and it turns out the rims that Jonathan had sold her were in fact not for her car. They were 5x120 instead of 5x114.5. Upon contacting John and showing him his messages where he told us that they were 5x114. 5 and he promised they fit he refused to refund her purchase and told her to pound sand and then blocked the number from being able to reach him again. I have transcripts and pictures of all the conversations I just want you to be aware of someone using the name of Fx Capara to ensure that they are telling the truth and act like they know what they are talking about. When in fact he doesn't know what he is talking about and supposedly in charge of quality control there at fx caprara Alex Bay. He scammed her and refuses to refund his dishonest transaction Buyers beware that this goes to show the character of the people employed at fx caprara Alexandria bay. Beware of scams

I took my car there because it wouldn’t start and my dash - lorimaegoodale

I took my car there because it wouldn’t start and my dash lights would flash, I told them when it did it the battery would click like it was dead, they said it was the backup camera that they’d have to order and I’d get a call in 1-2 weeks when the part came in. 3 weeks passed with no phone call so my husband called and the guy was like oh yup we have it. I drive out there to arrive and find out they had moved locations and not said anything. I get to the new location and bring up again, can we just make sure it’s not the battery. I was assured they would. They replaced the backup camera. This morning we go for an oil change and it does it again so the garage we’re at ACTUALLY tests the battery and the voltage is coming back as about half as much as it should. My husband just called fx to tell them about it and his response was “well I’ll have to call Kia to see if this will be covered under warranty” total xx as we brought the car in before the warranty was up. They DID NOT LISTEN TO ME, THEY LIED TO ME, wasted my time on something they knew wasn’t the issue, I believe because they’d get more money from Kia if it was the backup camera rather than the battery. Bottom line is they’re sketchy 10/10 would NOT RECOMMEND Update: guy never called back after saying he would do my husband called him and basically was like yeah we fixed the wrong but it’s your problem now

Just brought my 2021 Grand Cherokee in for routine - Glo631

Just brought my 2021 Grand Cherokee in for routine service. Not only were they fast in returning my car, the vehicle inspection was done perfect. The offered my car an alignment and a throttle buddy service. After these services were preformed; the car is driving better than when I dropped it off. The service advisor Jonathan Dorceus was very helpful in explaining the needs of my vehicle. Perfect experience all around. Thank you garden city jeep. Keep up the great work!

My Car, Santa Fe 2023, had more problems after the recent - Sunny

My Car, Santa Fe 2023, had more problems after the recent service. They left open one of the parts in AC Unit. My Engine Noise evidently increased after service, compared to before service.

I came in to get my car detailed and was so happy with - lwalsh

I came in to get my car detailed and was so happy with the job Joel K did. I will definitely come back and tell my family and friends!

I have been driving bmw 's for 20 years in CNY. - J.R

I have been driving bmw 's for 20 years in CNY. I have purchased from all between Rochester, Syracuse, and Albany. Only in 2019 did I come across Gault. The professionalism and attention provided by sales and service, namely Mike Tulsey and Robert Shea, are top notch. Above the rest of bmw locals I know. I bought a 750xi cpo from Mike and they have taken great care of it. Because of supply chain issues and that I drive a lot for work, I traded out of state for another 750xi m sport cpo, with Mike in the know. It was then when I was in for service, they alerted me to issues the selling center should have done on the cpo. The seller did nothing with my concerns. Bob and Mike urged me to contact BMW North America which I did. Long story short, Gault was right and BMW NA agreed who covered my service. Folks, I cannot stress the experience at Gault and the attention they give you is beyond noteworthy. They will have your back as they do mine, and treat you with dignity and Truth. To the Gault owners, you have outstanding people working for you at the BMW store!!! I am an employer, I know.