123 New York Toyota Service Centers

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

My car was in for air conditioning issues. Their... - pprinzi

My car was in for air conditioning issues. Their diagnosis of the problem was quick, sufficient, and accurate. They were trustworthy and honest about the problems with my vehicle. They quoted me a fair and competitive price. It's nice to know Hoselton is nearby when my car needs repairs.

Great experience - Stephaniemallory

I had an amazing expierence in service they kept me informed and the price was much less expensive than i initially had thought it would be.

Just purchased my 7th Toyota from Johnston's Toyota. - Christine Mills

Just purchased my 7th Toyota from Johnston's Toyota. I have been extremely happy with every one of them! Sales and service from this dealership are always top notch! I will be one of their customers for life! Highly recommend both the car and the dealership! Thank you once again! Christine Mills

2016 Highlander becomes very darty when driving in windy con - Highlander

We have a 2016 Toyota Highlander that is very very darty in windy conditions, the steering is very responsive and drives good under normal conditions but when the wind starts blowing you better pay attention the steering is so sensitive and light when the wind pushes and you need to correct I find that you over correct very easily. I think Toyota need to program the electric power steering to become stiffer at highway speed to help prevent over correcting in windy conditions.

Jim in the service department made sure that I was - Thomas1

Jim in the service department made sure that I was satisfied with the brakes after replacement (at about 27k miles). Unlike the entire life of the OEM rotors and pads, the new ones made some awful noises usually in the mornings on first light braking. So a few weeks later they replaced the pads they just put in with superior pads (which I would have opted for in the first place -- it sounded like it is actually impossible to get OEM pads/rotors -- but thought that's what I was getting from the dealer). Of course at just one day after the new install, I cannot tell if these will be better ultimately, but I hope these new ones prove better. By far. In any case, Jim and his team were determined to make sure they did as good a job as they could do -- for free and not under warranty, but as a good-service move. I applaud them for that, and they have earned respect.

In this instance, service and specific work done was - VGRENIER

In this instance, service and specific work done was excellent. Un-necessary work was done in the past.

Excellence in every respect from the minute you walk in - Kingfisher

Excellence in every respect from the minute you walk in to every detail they make you feel like you are the most important person,love the attention and attitude.

Purchased 4 new tires from Newburgh Toyota on October - dmanotk

Purchased 4 new tires from Newburgh Toyota on October 2023. Had a flat tire on 1/10/2023. They didn’t have my tire in stock but ordered a replacement and it arrived the next day. Tire was covered under warranty just had to pay labor for tire installation and the cost for a new tire pressure sensor plus labor. Steve Conrad insured I was taken care of and in the road again ASAP . Thanks Steve. Darrin Erwin

Messed up our TPMS registration while swapping snow tires - mike

Messed up our TPMS registration while swapping snow tires on rims, then tried to charge us for resetting the system while showing an belligerent ignorance about the functioning of the system. The skinny is that our model accommodated two sets of TPMS registrations for two sets of wheels, which could be toggled via the settings option available to owners. Upon picking up the car and bill we saw that they had erased the settings for the 2nd set of wheels (inputted a year earlier by another dealer) and replaced it by duplicating the settings for the first set of wheels, and then charging us (an exorbitant fee btw) for the disservice. When we pointed out their error and asked for a refund and resetting the TPMS codes to the state we brought it in at, they doubled down, insisting that the car did not accommodate two sets of TPMS codes. Now what's the purpose of this blatant lie? The end result is this review and two Toyotas that will never see this dealer again. When we showed them the owners manual they really had no recourse but to credit our refund and reset the codes for the 2nd set of wheels. But they were rude and aggressive and never apologetic for either their mistake of their aggressive posturing. Too much drama and predatory xx for a simile wheel swap. Stay Away!