1,456 New York Used Car Service Centers

KiPo Suzuki is an awesome dealership Iam on my second... - holly12163

KiPo Suzuki is an awesome dealership Iam on my second vehicle from them. the Service Department is great they when you call with an issue they do their very best to get your vehcile in as soon as possible. They clearly and concisely explain issues with your vehicle and offer options to rectify the issue. They are a great team and have a strong focus on providing great customer service which they always do. This is an excellent dearlership!

They know the vehicles so well and recommend options that... - wheels28

They know the vehicles so well and recommend options that aren't always the most expensive. Always drive away feeling confident my car is safe and reliable.

Our Lexus vehicle is parked outdoors. - Joe and Marika Randazzo

Our Lexus vehicle is parked outdoors. The day after an unusually heavy period of rain I noticed that when I opened the front and back driver side doors of the auto, water began streaming out from under the inside plastic panels under each door. Quite frankly I was shocked, as I have never witnessed this with any car I previously owned. I quickly contacted my Lexus service consultant, Maria Morales, who immediately scheduled an appointment for me. She calmed me down and assured me not to worry and that the issue would be corrected. When my wife and I arrived at the dealership Maria was there to greet us with a warm smile. She explained that the situation I described sometimes happens. The doors of the Lexus are designed to harmlessly funnel unusually large amounts of rain water striking the vehicle through pre- drilled drainage holes at the bottoms of the doors. Maria concluded that these holes had likely become clogged over time, and that the staff mechanics had a special tool to clear them. Rather than have us wait, Maria graciously accommodated us with a loaner vehicle. The problem apparently was an easy fix and we have had no more issues with rain water. It is very reassuring to know that whenever an issue with our Lexus should arise we can reach out to a true professional like Maria and obtain immediate help. We are most grateful to Maria for her assistance, professionalism, and kind, courteous nature!