1,455 New York Used Car Service Centers

Would I recommend this dealership? As a woman who knows... - DeePetro

Would I recommend this dealership? As a woman who knows nothing about cars, I cant rate their cars, but let me rate their customer service for you. It leaves much to be desired, at the least. My mother, about to retire in two weeks, uses her car to drive from Staten Island to Long Island City each day. You can imagine how difficult it's been for to take public transportation. For the entire ten days as of today, so far, they have promised a call back to my mom, my husband, myself and my brother. Because every couple of days, one of us has been on the phone because every couple of days, they promise to call us "tomorrow". Yesterday, Rocco told us that the GMPP adjuster was there as we speak (how convient he was there right when I called), and told me that he'd call me back and let me know what was happening as soon as the adjuster left. He did not. This morning I called, the phone kept ringing. So, I called the manufacturer's headquarters. When they called, they spoke with Burt, who was the orignal person who kept promising to call tomorrow - Burt told them he had spoken to my brother and told him what was going on - that was Monday and he promised my brother a call tomorrow to let my mom know what was happening. Today is Thursday - no calls. The manufacterer is now involved to see the repair through and I have also filed a formal complaint with the Better Business Bureau. I would never recommend you bring any repair work to this dealer, if you are under warranty. Because, if their not rolling in the cash that day, they don't care. TRUST THE MANFREDI WAY???? I don't think so. As a matter of fact, I would love to call Mr. Manfredi himself and ask him what he thinks of his the customer service job his people over at Manfredi Chevrolet are doing - particularly Burt and Rocco. My next move is going to be seven on your side and shame shame shame on fox five. I hope this matter will be resolved as my mom needs her car - It is a necessity when you live on Staten Island and this whole issue and the way MANFREDI has handled themselves is unacceptable if you want to be a self proclaimed expert in customer service. Shame on you Manfredi... Shame on you! I might just right a daily review until this issue resolved to let everyone know how many days it took you to do the right thing.

had noise in transmission area of vehicle.....service... - kahuna000

had noise in transmission area of vehicle.....service diagnosed as brakes......had noise over the weekend.....called monday morning.......stated that they could not hear sound the first time....no need for another time.....took van to Bradford Dodge.....problem diagnosed as 2 bad bearings in transmission in less than a half hour......Marra charged my wife $30.....problem was under warranty.....they refused to refund money.....

It is a shame that in today's times everyone always seems - mattjb46

It is a shame that in today's times everyone always seems to have time to complain but never time to give a compliment . Well , I'm not one of them. So, I would like to send out a special thanks to Robert Texidor and Michael White.( In the Sales Dept.) My wife rolled into WP Mercedes-Benz on a flat tire moments before closing last night . ( A run flat ) The both of them gave her their undivided attention to park the car safely , inspect her tire and schedule a service appointment for the following day. She said that both were extremely polite , patient and professional . Kodos gentlemen and thank you for your assistance !