I recently made an appointment to bring my 2021 XC90 in - howie207
I recently made an appointment to bring my 2021 XC90 in for its 10k miles/ I year factory service. Jocelyn was so pleasant and cordial in setting up the appointment working around my calendar, it almost seemed like I was making social arrangements with a friend. I then had to change the appointment due to a conflict and again, she could not have been nicer. As much as some folks say getting a convenient appointment at their dealer is like pulling teeth, certainly not my experience at this dealership. They could not have been more accommodating. I had requested a specific technician be assigned to my car, Nino Gambino, as I have had long term experience with him working on my cars. I have always found him extremely thorough and a great diagnostician who is a true professional, and something unfortunately not so common nowadays, he sincerely takes real pride in his work. . When I got there Bob Gassler checked me in, explained that they were backed up on scheduling and instead of waiting for the work to be done they volunteered to give me a new car loaner and that the car would be finished later that day or the following. This was because Mr. Gambino was in the midst of a major repair that had become far more extensive than anticipated and that had to be completed before mine could be started. This was understandable as I had specifically requested him and did not wish my car assigned to another technician. All work was completed perfectly, and I could not be more pleased with the way I was treated. Unlike many businesses I truly believe that they did value my time and made sure I was not spending excessive time waiting that could be avoided. I thank these people for being so considerate and as always Nino Gambino for putting his heart into his work and taking care of my car like it was his own. For all of these reasons I commend these people and recommend them highly.
Read More