All around bad purchasing experience - nhepler1
I live in North Myrtle Beach SC and purchased a 2017 Fiat Spider from Rick Hendrick in Concord because they had the trim package I was looking for and they would not trade with my local dealership. I had already secured financing when I called the dealership so all they had to do was process the paperwork and deliver a clean undamaged car. I paid a little extra to have the car delivered to my home which is 3.5 hours away. The car arrived at my home dirty, it did not appear they even attempted to clean it when it came off the truck. It was covered in adhesive from the factory and the windows were dirty. I called my sales person and she said if I paid to get the car cleaned up they would reimburse me, what a disappointment to have your brand new car require a detailing. I signed all the paperwork and the driver said I would get my copies in the mail, well that never happened and 2 weeks later I get a letter from the SC DMV regarding my tag transfer. I called the dealership and they sent the paperwork I needed to send to the DMV. Well then a few weeks later I get a letter from my lien holder that the paperwork was not processed at the DMW. OK another call to the dealership. It gets better when I have an issue with a removal cup holder that is broken and they tell me to go the dealership nearest me because they cannot service my car unless I drive 3.5 hours to the location so they can write up a service ticket. All I wanted was to mail the defective cup holder to the dealership and have them mail me one back. This dealership was horrible at returning phone calls and did nothing correctly during any of this process. I have purchased many cars in my lifetime and never has such terrible customer service and just down right incompetence.
The Dealership Never Sent The License Plates ! - RUINED ANNIVERSARY
Car was purchased end of October 2016 as a 35th wedding anniversary gift , we can not drive the car because Hendrick Fiat Of Cary, N.C. never sent the license plates. I dealt with Mr. Luke Lavoie -Salesman and Mr Mohamed Ali Zaoui -Finance Manager. All calls and texts have gone unheeded.I also have called Hendrick Dealerships Corporate Office and have yet to hear back. I have since read other reviews and public court cases involving some of Hendricks various dealerships to find many illegal business practices they have been accused of , found guilty and have paid fines in the millions of dollars. I hope that my experience will help protect you to avoid the illegal, unethical business practices that I have experienced.
I spent several months looking for the right vehicle for... - JohnGamache
I spent several months looking for the right vehicle for me. I wanted a Mercedes and it had to be good in the snow since I live in NH.
I didn't want to buy a car locally because all the cars here have rust or have been exposed to the winter elements. I wanted one from an area where there is no snow. I found my 2006 Mercedes E500 4matic at the Fiat Of The Triad in North Carolina!! The first time I emailed the dealer expressing my interest in their vehicle I felt well taken care of. Shortly after I spoke with Lee Stevens on the phone and we went over the vehicle. I asked them to do some work for me and have their mechanic look the car over and do a couple things to the car and everything was done exactly as asked. I couldn't have been happier. I felt so comfortable with the dealership I decided to purchase the vehicle and make arrangements to fly down to get it. Lee searched the airlines and found me a very cheap flight and Josh picked me up at their Greensboro airport and gave me a nice scenic and historic tour of the city before we arrived at the dealership. We talked about sports, where I live and family and I felt like I had known Josh for a long time. At the dealership, Lee introduced me to the Manager and the mechanic who worked on my new car. I can honestly say this dealership and all their employees really do care about customer satisfaction. I now wish I lived closer so I could see them from time to time. I drove the vehicle home and it ran so smooth and it was a very comfortable ride. Thank You So Much!