Run don't walk to another dealership - Ann
They were eager to sell me a fiat and felt got a decent desk however when they detailed the car and brought it to me s piece had fallen off the spoiler and was told they were ordering the part and we could come in and they would fix it. That was 2-2-16 and after talking with the financial guy Muhamad and the general manager they acted like they did not know who I was and no one knew anything. Then after that could not get anyone to all me back or email me. Never could get up with Samir who sold me the car. Then my windshield cracked sitting in the shed for 2 weeks. Nothing hit it so I was finally able toget an appoint for 4-16-16 and they ordered the part and Ken took digital pictures of my windshield and agreed it looked like nothing hit it however he had to send the picture into fiat warranty for approval which would just take about 4 days. He even gave me his number. After a couple of weeks I called and left a message and after several attempts he called me back and said he had not heard anything and would resubmit. I have yet heard back from Ken and after numerous calls with no return from anybody about 21/2 weeks ago called fist corporate.ironically enough they can't get up with anyone either. However they did find out that the digital pictures ken took weren't good enough and now they want pictures taken again it is now 5-27-16 and am unable to get anyone to tell me when to bring it in and the crack in my windshield has doubled in size. It starting to look like I might have to get legal assistance to get my car fixed. If I could rate them a zero I would. Have bought probably 10 new cars in my lifetime and have never encountered anything like this. Run don't walk away from this dealership.
I spent several months looking for the right vehicle for... - JohnGamache
I spent several months looking for the right vehicle for me. I wanted a Mercedes and it had to be good in the snow since I live in NH.
I didn't want to buy a car locally because all the cars here have rust or have been exposed to the winter elements. I wanted one from an area where there is no snow. I found my 2006 Mercedes E500 4matic at the Fiat Of The Triad in North Carolina!! The first time I emailed the dealer expressing my interest in their vehicle I felt well taken care of. Shortly after I spoke with Lee Stevens on the phone and we went over the vehicle. I asked them to do some work for me and have their mechanic look the car over and do a couple things to the car and everything was done exactly as asked. I couldn't have been happier. I felt so comfortable with the dealership I decided to purchase the vehicle and make arrangements to fly down to get it. Lee searched the airlines and found me a very cheap flight and Josh picked me up at their Greensboro airport and gave me a nice scenic and historic tour of the city before we arrived at the dealership. We talked about sports, where I live and family and I felt like I had known Josh for a long time. At the dealership, Lee introduced me to the Manager and the mechanic who worked on my new car. I can honestly say this dealership and all their employees really do care about customer satisfaction. I now wish I lived closer so I could see them from time to time. I drove the vehicle home and it ran so smooth and it was a very comfortable ride. Thank You So Much!