Best car buying experience! - S
Go see Blake he rolls out the red carpet. Awesome experience. This is my second vehicle from him thanks for making everything so easy. Thank you.
Top Reviewed Specialists At This Dealership
F-150 Purchase - Jerry1958
I pretty well knew what I wanted in a vehicle and, based upon some internet searches, thought Capital Ford might have what I was looking for. Sales staff was quick to help me hone in on a vehicle, test drive it, and even permit an extended drive so I could test the performance over a wider range of conditions. Everyone was helpful, knowledgeable of all the Ford products and deals, and willing to work with me on a trade-in.
Service problem at closing time - ca
We were on the way to the outer banks & our truck starting having major problems. They stayed late & were extremely helpful. I would highly recommend their service department.. Laurie ? & their head technician were wonderful!
great car buying experience - Jeanette1
The salesman was very friendly and listened to our needs. He showed us two vehicles. He then took our information to the credit manager to see what they could do. The end result was purchase of a new vehicle. The credit manager even sat with use as the salesman finished getting the car ready to go. The young lady who did the paper work was very friendly and new her job very well. I would recommend Champion Ford to anyone.
Used Car - xcoolchris
I wanted to purchase a used car with low miles and in good condition. Tiffany Franklin helped me do just that. She was so nice and understanding. She even took the time to show us all the bells and whistles of the vehicle. She also told us if we had any question in the future feel free to call her or come by. Thanks for having such a great person to work with on your team.
Good Service, Honest Dealings - Country Boy
We recently purchased a used Ford truck from Scenic Motors in Mount Airy. They were a pleasure to work with. Our salesman, Bradley Wiles was easy to work with and very open and honest.
New Navigator purchase - Michael P. O'Donnell
Brian Stevens and Camdon Makay made the purchase of our new Navigator very easy. They also were very helpful in showing us how the Navigator compared to an Escalade which was the other vehicle we considered. It was the easiest and least stressful car purchase in which we have ever been involved.
Fantastic service from a friendly team! - joelh3
I can't speak highly enough about my experience with Asheville Ford. I had an emergency engine issue with my F250 while on a family trip en route to Charlotte. Even with a full garage at 4pm on a Monday, the team at Asheville Ford was willing to take us in and they got us back on the road in about an hour. They saved our trip and were incredibly kind to work with throughout the process, even though we were unexpected and they were beyond busy. We worked with Brody, and he was as professional and friendly as it gets. Thank you so much!
Best experience - Robert Lemley
Dealing with Crossroads Ford of Sanford, especially our sales representative Danny Draper was by far the best car buying experience when we purchased our new Ford Focus. Courteous and efficient. Got the deal we wanted in a very short time. Will return there for all my new car or truck needs. Thanks again Crossroads Ford for being customer oriented and efficient.
Worst Car Buying ExperienceLove - Mustang Rosey
Love the car, but ripped off for 699.00 in so-called document gees I was told would be cut in half after protesting and 305.00 (!!!) to transfer tags I still havent rec'd They could not care less. Lots of lies, though. I DO NOT RECOMMEND.
Better deals and fast service! - Hemanth Metta
I bought a certified mustang for a good deal and I never saw the car until the day I bought it. There were just online and over the phone talks but I hoped the car will be good. When I finally made my amount ready and went there found the car to be better than I expected. Fast service of the sales person and her knowledge on cars is so good,that I got to know whatever I had to know and bought the car then and there only finishing paper work in an hour. Good service!!
Service with a Smile - Shirley
Thanks so very much for the courtesy of the Service department ( Joanna Tompkins). Whenever I go for service or anything they are always able to assist me. Thanks again for a job well done.
The worst customer service ever. - Mickey
We decided to purchase a car here because they talked about how important customer service was. Buyer beware! After the sale we only received customer No Service. These people cared nothing about us or our needs after they had made the sale. Regret ever purchasing a car from Modern Ford. Worst buying decision ever!
Unwilling to fix damage caused to my vehicle - greentruckguy240
On April 5, 2017, I dropped my 2016 Ford F-150 truck off first thing in the morning for a previous issue they were fixing. Later that day I went back to the dealership to retrieve something I forgot inside my truck. At that time my service writer, Haley McBrayer, told me that my truck was in detail. As we walked back to retrieve my items she asked me if it was okay if they removed some pinstripe residue that was on there. At that point, I could see that the detailer was already half down the side of my truck removing it. Deacon Jones Ford elected to have my truck sent to detail, I did NOT authorize this to be done. However, at that point, I had no reason to think they wouldn’t do a good job. I trusted that the Deacon Jones Ford detailer would take care of my truck and do it properly. Unfortunately, the result is now I have very distinct haze/swirl marks running down all four doors of my truck created in the process of removing the residue.
Waiting for a day off, I went back up to the dealership on 25 April 2017. The General Manager of Deacon Jones Ford Scott Johnson, requested that I bring it back up there so he could take a look at the damage. Upon his inspection, he simply dismissed it and said I that he didn’t feel like it was a big deal and that I can get it fixed myself. I explained to him that it would need paint correction to remove the severe swirl marks. This according to a quote that I received from a commercial detailing shop before I returned to the dealership. The General Manager of Deacon Jones Ford, Scott Johnson, after acknowledging there were in fact swirl marks, said that it wasn’t worth what they quoted me and without saying anything else he just walked away.
Avoid this dealer! - Nick
Worst customer service experience I have ever had. Service was great before the sale and during the sales process... Sadly after the sale their service and customer relations took a dive... Purchased a brand new 2015 Lincoln MKC that turned out to be nothing but problems. The car spent more time in the shop than in my possession. Sadly Lincoln concierge wasn't much of a help either due to lack of communication from the dealerships technicians.
After the sale management was completely non existent to help come to a reasonable solution...(Bill & Ken SMH....) I highly do not recommend working with this dealership. Their finance department has many shady tendencies as well...Their finance department did not fund the deal to Lincoln Financial within the allowed 10 days. Thus it took 45 days for ME to catch their mistake. I was prompted to make my first payment to the dealership and they will make sure that Lincoln received payment. Turns out this never happened, now my account is 6 days past due and it is going to negatively effect my credit. I spoke with the finance manager and was told that he would make the payment... Turns out...again that didn't happen... I've called 2 general managers and the Finance manager and left numerous voicemails. It is astonishing how a dealership is allowed to operate like this.
AVOID THIS DEALERSHIP AT ALL COSTS. If you buy an MKC wait for the 2016 model year. The 2015 is a DUD.
Great service - jscherme
Everyone was wonderful ! All of my questions were answers and was treated very well. Sean spent time with me to make sure I knew where everything was in the car
I have been dealing with this dealership for... - francesnewby
I have been dealing with this dealership for approximately 20 years. I have always had great service, with kindness and understanding. I have worked with these same employees for all these many years , and they are wonderful. Thank you for many great years of service! All dealerships should try as hard as this one!
I have been a customer of Lee Motor Company for many... - crussell3
I have been a customer of Lee Motor Company for many years having purchased six new or used vehicles and have been totally satisfied with their entire staff. I have always been treated with respect and fairness from the Sales staff to the Service Department staff. I will continue to conduct my business with Lee Motor Company as long as this is true. Not only have I received excellent service for both my vehicle's, I have always been greeted by everyone with courtesy and appreciation for my business up to and including Mr. John Lee who made it a point to personally speak to me thanking me for my business and offering his personal help. I received this same courtesy from Tim Varnell and Larry Lassiter all on my most recent visit for service to my vehicle.
We would like to share our experience about pre-ordering... - gunner03
We would like to share our experience about pre-ordering our 2013 MKZ Hybrid at Lejeune Lincoln. We are returning customers and have been very satisfied with the sales and service department. They don’t use pushy tactics; make you feel uncomfortable or pressured to buy immediately. Our salesman Bob Peele spent over 3 hours with us on our first visit answering our questions and different options the vehicle has to offer. Bob gave us resources and information to research on the internet. We were convinced that the Hybrid was the vehicle for us.
After contacting several other dealerships within a 100 mile radius we returned with a page full of questions (options, codes, packages, financing, etc.) Bob introduced us to the Sales Manager Gary Reynolds who together answered them all to our satisfaction. Lejeune Lincoln offered us the best price/customer service making us feel confident with this dealership. This resulted in the purchase of two 2013 MKZ Hybrids, one for us and the other for our youngest daughter who is stationed in Florida.
We have also worked with Don Neff who sold our oldest daughter and son-in-law a 2012 MKX while home on leave last December. Don’s knowledge of the vehicle upon delivery was exceptional. Although they live in Nevada, he provides excellent customer service via the phone/email as needed. With our past and present experiences, we highly recommend Lejeune Lincoln for your next vehicle purchase.
This was the first car I bought from liberty. The... - iwfran
This was the first car I bought from liberty. The salesperson was very helpful and showed me a new Milan. I love my new Milan. It has everything I wanted in a car and more. I don't know how I lived without sync before. I shopped around quite a bit and this was by far the best value. Jake listed to what I was looking for in my new car, knew the answers to all of my questions, and got me a great deal. I can't say enough about the level of service. They were great!