Great salesman, disappointing manager - Escape2017
My salesman Shane was wonderful. Kind, respectful, patient. I did end up buying a car and he was a big reason why. If he wasn't so great I would have walked out because the sales manager was not so much.
When I requested to find out the price (not on the windows FYI) Shane went to find out. He came back to tell me the sales manager didn't think that car was a good fit for my needs. Really? I can't decide that for myself? I simply asked the price.
After I purchased a vechile, the sales manager never came out. I've bought several cars and have always been thanked by the manager. This person in the 4+ hours I was there never introduced them self. That was disappointing.
Shane was wonderful. Finance manager nice. I'm happy with my purchase. Just disappointed in senior management style.
Top Reviewed Specialists At This Dealership
Excellent customer service - Chrissy68
I have had multiple dealings with capital Ford's service and sales department and have never had a bad experience. They go out of their way to service your vehicle and make sure everything is taken care of. I've worked with Josh Slack for many years and he truly goes above and beyond to make sure his customers are taken care and that they get the best service possible. It is a great organization. Everybody seems very happy to be working there. I bought my car from John and he worked with me extensively to get me the best price. I love my 2017 Ford Escape Titanium. Would highly recommend this dealership for purchasing and service
Service problem at closing time - ca
We were on the way to the outer banks & our truck starting having major problems. They stayed late & were extremely helpful. I would highly recommend their service department.. Laurie ? & their head technician were wonderful!
Green Lincoln offers the best car buying experience - Linda Henderson
Green Lincoln offers the best car buying experience in the Triad. They have always treated me with respect and take time to listen to what I am shopping for in a vehicle. Great sales people from start to finish in acquiring a great car. Their service people are also attentive to your every need. I would definitely recommend Green Lincoln to anyone wanting to make owning a vehicle a pleasurable experience.
great car buying experience - Jeanette1
The salesman was very friendly and listened to our needs. He showed us two vehicles. He then took our information to the credit manager to see what they could do. The end result was purchase of a new vehicle. The credit manager even sat with use as the salesman finished getting the car ready to go. The young lady who did the paper work was very friendly and new her job very well. I would recommend Champion Ford to anyone.
Used Car - xcoolchris
I wanted to purchase a used car with low miles and in good condition. Tiffany Franklin helped me do just that. She was so nice and understanding. She even took the time to show us all the bells and whistles of the vehicle. She also told us if we had any question in the future feel free to call her or come by. Thanks for having such a great person to work with on your team.
Professional and courteous. Not what we expected. - JW
Crossroads team was not pushy and accommodated all our questions and concerns.
Emily was polite, professional, and 100 percent courteous and kind during the entire process.
Her genuine behavior is why we purchased the vehicle at Crossroads.
Satisfied customer - MKHorne
Camdon Makay is great to work with! I have always dreaded when the time comes to purchase a new vehicle but Camdon and his team at Leith Lincoln made the process go smoothly! I would recommend Leith Lincoln to anyone who is need of a new or used car. Just ask for Camdon!
Good Service, Honest Dealings - Country Boy
We recently purchased a used Ford truck from Scenic Motors in Mount Airy. They were a pleasure to work with. Our salesman, Bradley Wiles was easy to work with and very open and honest.
Great car buying experience - NewMazda3
I had a pleasant experience purchasing a car from Capital Mazda. Rick Pedersen was very knowledgeable, patient, and easy going. He informed me of all the possible options, pros and cons, and was not pushy at all. I would recommend him without any hesitation.
Salesman - G35
Bill Jenkins was the salesman who sold me the vehicle I bought,
This man went far above and beyond what I thought any one should.He was so patient and so helpful 8 hours I was there looking deciding, choosing,changing,he was the kind of salesman every dealer ship should strive to be ,after visiting 12 ford dealerships It was and amazing experience .Ashville Ford sales man BILL JENKINS remember the name!!!!!!
You won't be sorry,best buying experience ever!!!!!!
Best experience - Robert Lemley
Dealing with Crossroads Ford of Sanford, especially our sales representative Danny Draper was by far the best car buying experience when we purchased our new Ford Focus. Courteous and efficient. Got the deal we wanted in a very short time. Will return there for all my new car or truck needs. Thanks again Crossroads Ford for being customer oriented and efficient.
Better deals and fast service! - Hemanth Metta
I bought a certified mustang for a good deal and I never saw the car until the day I bought it. There were just online and over the phone talks but I hoped the car will be good. When I finally made my amount ready and went there found the car to be better than I expected. Fast service of the sales person and her knowledge on cars is so good,that I got to know whatever I had to know and bought the car then and there only finishing paper work in an hour. Good service!!
Horrible Customer Service - Kastrickland
Edit: We were contacted by Cindy from Crossroads customer relations department, and received clarification and an apology on our situation. Things definitely could have been handled better by the individual dealership, but I do appreciate the effort Cindy put in to figure out what went wrong for us, and hope it does not happen again to others. In a nutshell, they changed how DMV work is processed at the dealership and there were some technical difficulties with their system. I will go from giving one star to three stars.
Great experience while buying the vehicle. Our salesman was dale, and he did a great job. After we bought the vehicle it was down hill from there. They waited until the last minute to do the DMV work, and now we have a truck we cannot drive due to the temporary tags running out. I called them when we ran out of options for an alternative vehicle to drive, and they told us there was nothing they could do. Martin, the general manager, called, and gave my husband a sob story on why things were not done in a timely manner, and if he got a ticket they would cover it. This is unacceptable, and there is no reason it should take 23 days to complete DMV work. On top of all of this they kept asking why we did not come to the dealership to pick up the tags. We live 3 hours away, and they knew that from the beginning. I do not recommend them nor will I do business with them in the future.
Service with a Smile - Shirley
Thanks so very much for the courtesy of the Service department ( Joanna Tompkins). Whenever I go for service or anything they are always able to assist me. Thanks again for a job well done.
The worst customer service ever. - Mickey
We decided to purchase a car here because they talked about how important customer service was. Buyer beware! After the sale we only received customer No Service. These people cared nothing about us or our needs after they had made the sale. Regret ever purchasing a car from Modern Ford. Worst buying decision ever!
horrible service - chris k
keep your car away from this dealership if you want it fixed properly worse dealership i have ever been to and the GM Scott is the biggest lier i have ever talked to
Great service - jscherme
Everyone was wonderful ! All of my questions were answers and was treated very well. Sean spent time with me to make sure I knew where everything was in the car
I have been a customer of Lee Motor Company for many... - crussell3
I have been a customer of Lee Motor Company for many years having purchased six new or used vehicles and have been totally satisfied with their entire staff. I have always been treated with respect and fairness from the Sales staff to the Service Department staff. I will continue to conduct my business with Lee Motor Company as long as this is true. Not only have I received excellent service for both my vehicle's, I have always been greeted by everyone with courtesy and appreciation for my business up to and including Mr. John Lee who made it a point to personally speak to me thanking me for my business and offering his personal help. I received this same courtesy from Tim Varnell and Larry Lassiter all on my most recent visit for service to my vehicle.
We would like to share our experience about pre-ordering... - gunner03
We would like to share our experience about pre-ordering our 2013 MKZ Hybrid at Lejeune Lincoln. We are returning customers and have been very satisfied with the sales and service department. They don’t use pushy tactics; make you feel uncomfortable or pressured to buy immediately. Our salesman Bob Peele spent over 3 hours with us on our first visit answering our questions and different options the vehicle has to offer. Bob gave us resources and information to research on the internet. We were convinced that the Hybrid was the vehicle for us.
After contacting several other dealerships within a 100 mile radius we returned with a page full of questions (options, codes, packages, financing, etc.) Bob introduced us to the Sales Manager Gary Reynolds who together answered them all to our satisfaction. Lejeune Lincoln offered us the best price/customer service making us feel confident with this dealership. This resulted in the purchase of two 2013 MKZ Hybrids, one for us and the other for our youngest daughter who is stationed in Florida.
We have also worked with Don Neff who sold our oldest daughter and son-in-law a 2012 MKX while home on leave last December. Don’s knowledge of the vehicle upon delivery was exceptional. Although they live in Nevada, he provides excellent customer service via the phone/email as needed. With our past and present experiences, we highly recommend Lejeune Lincoln for your next vehicle purchase.
This was the first car I bought from liberty. The... - iwfran
This was the first car I bought from liberty. The salesperson was very helpful and showed me a new Milan. I love my new Milan. It has everything I wanted in a car and more. I don't know how I lived without sync before. I shopped around quite a bit and this was by far the best value. Jake listed to what I was looking for in my new car, knew the answers to all of my questions, and got me a great deal. I can't say enough about the level of service. They were great!
In North Carolina
Felix Sabates Ford Lincoln