Great service - jscherme
Everyone was wonderful ! All of my questions were answers and was treated very well. Sean spent time with me to make sure I knew where everything was in the car
Service problem at closing time - ca
We were on the way to the outer banks & our truck starting having major problems. They stayed late & were extremely helpful. I would highly recommend their service department.. Laurie ? & their head technician were wonderful!
Great Service - Driver
I have always received exceptional service on my 2013 F-150 at the dealership. I hope in the future that Ford is more careful when selecting the brake rotors for their new vehicles as the ones selected for 2013-2014 F150's are poor quality. Brake rotor warpage after only 20k-30k miles on a full size truck is unacceptable. Unfortunately because brake rotors and pads are normal wear items they are not covered under warranty on my $35,000 truck, however the dealership will turn the rotors and replace pads at owner expense? "F-150 Built Ford Tough", not so sure anymore?
great car buying experience - Jeanette1
The salesman was very friendly and listened to our needs. He showed us two vehicles. He then took our information to the credit manager to see what they could do. The end result was purchase of a new vehicle. The credit manager even sat with use as the salesman finished getting the car ready to go. The young lady who did the paper work was very friendly and new her job very well. I would recommend Champion Ford to anyone.
Awesome - Kevin
The sales experience I have at Lumberton Ford each time I purchase a new vehicle exceeds any dealership I have ever been. Honesty and courtesy is always awesome.
Used Car - xcoolchris
I wanted to purchase a used car with low miles and in good condition. Tiffany Franklin helped me do just that. She was so nice and understanding. She even took the time to show us all the bells and whistles of the vehicle. She also told us if we had any question in the future feel free to call her or come by. Thanks for having such a great person to work with on your team.
Excellent Experience - pbarber1
When I visited the dealership, it started from the outside. The Salesman (Daniel)met me at the door and introduced himself and opened the door for me. He then began to answer my questions with patience and informing me of all the details involved in the questions I asked.. He was very knowledgeable and began to show me vehicles that I was interested in and those that were within my budget.. He offered to let me test drive my choices to help enhance my selection. The finance manager made every effort to make a deal that I was most comfortable with. It was such a non-threatening experience and I felt so good about everything. They were so great with me and shared a wealth of knowledge. I am looking forward to buying a new Lincoln in a couple years, Excellent Experience!!
Great place to do business. Everyone was so professional. - mug
We had gone to two other dealerships and returned here. They were so knowledgeable and helpful. Our salesman, Kenny Green, followed through on every question and was so patient. We'll be back for another car!! Excellent dealership!!! Compliments to Greg Stancil and Jeff Wendell on their kindness and knowledge!!!
Great Experience - mjrtigger
I went in just looking since I had about a year left on my Explorer lease, and came out happy as could be with a new lease on a 2017 Escape. Asheville Ford had a model that was EXACTLY what I was looking to get when my lease was up, and they made it work for me now. Sharla knew everything there was to know about that car and was able to answer all my questions. She spent her entire day with me, and then an hour the next day when I went back to pick it up (my choice) on practicing the features. Jason made sure the deal could happen and Brian was fast and efficient in getting all the paperwork ready. My fact-finding trip turned into a very unexpected and fantastic surprise. Thank you Sharla, Jason and Brian for helping me move to the more suitable for me vehicle ahead of schedule!
Best Experience I EVER had. - mrwilson357
I hate when people try to sell me something. These guys let me ask my questions, gave me good information and even told me that if it was not in best interest to buy with them, they would help me find another dealer. No pressure, just good people. I did buy from them and recommend to my friends and family they do the same.
Avoid this dealer! - Nick
Worst customer service experience I have ever had. Service was great before the sale and during the sales process... Sadly after the sale their service and customer relations took a dive... Purchased a brand new 2015 Lincoln MKC that turned out to be nothing but problems. The car spent more time in the shop than in my possession. Sadly Lincoln concierge wasn't much of a help either due to lack of communication from the dealerships technicians.
After the sale management was completely non existent to help come to a reasonable solution...(Bill & Ken SMH....) I highly do not recommend working with this dealership. Their finance department has many shady tendencies as well...Their finance department did not fund the deal to Lincoln Financial within the allowed 10 days. Thus it took 45 days for ME to catch their mistake. I was prompted to make my first payment to the dealership and they will make sure that Lincoln received payment. Turns out this never happened, now my account is 6 days past due and it is going to negatively effect my credit. I spoke with the finance manager and was told that he would make the payment... Turns out...again that didn't happen... I've called 2 general managers and the Finance manager and left numerous voicemails. It is astonishing how a dealership is allowed to operate like this.
AVOID THIS DEALERSHIP AT ALL COSTS. If you buy an MKC wait for the 2016 model year. The 2015 is a DUD.
Bad attitude - Don Burchenough
tried to buy parts , shopped prices found parts hundreds cheaper other local dealer
the parts guy is a smart xxx has an attitude. He has to be costing them business
Too much money for the same issue!!! - athomPT
I had to bring my vehicle in for the same issue 3 times costing me >$1500 NEVER again!!! I'll take my vehicles out of town for service from now on.
I bought a Toyota truck from there and the airbag light... - unhappy customer
I bought a Toyota truck from there and the airbag light was on,,tripp said he would fix it(its against the law for a dealer to sell a car or truck with the airbag light on),,but after finding out what it would cost he said no he would not take that big of a hit on the truck and just take it and sell it at a auction,,but the responbility layed on him,,he was the owner and by law before he cannot sell it ,,he has to fix it,,but he opted to sell it at a auction to unload it to someone else,,,his reply to the issue is ,,you bought it as is,,,,but to everyone reading this,,,that does not include anything wrong with that car or truck that you cannot get it inspected,,when it leaves that dealership,,,it should pass inspection,,,reguardless of what he has to do,,i have some friends that are dealers and all this info is correct,,,i also have informed the state attorney general of this matter as well as the nc dmv,,,,,please when you are interested in buying a car or truck,,go to a dealer that that you can trust,,one that has all these inspections done on it and gives you his assurance,,not only by mouth but in writing that you are buying a quality auto and has been checked out,,,even if you have to pay more for it,,,,you should leave that dealership knowing that you have a good auto and that you can trust that dealer,,Montgomery motors in troy is not that type dealer,,,,,IT TAKES MORE THAN A SMILE TO PROVE YOURSELF HONEST!!!!!!
I have been dealing with this dealership for... - francesnewby
I have been dealing with this dealership for approximately 20 years. I have always had great service, with kindness and understanding. I have worked with these same employees for all these many years , and they are wonderful. Thank you for many great years of service! All dealerships should try as hard as this one!
I have been a customer of Lee Motor Company for many... - crussell3
I have been a customer of Lee Motor Company for many years having purchased six new or used vehicles and have been totally satisfied with their entire staff. I have always been treated with respect and fairness from the Sales staff to the Service Department staff. I will continue to conduct my business with Lee Motor Company as long as this is true. Not only have I received excellent service for both my vehicle's, I have always been greeted by everyone with courtesy and appreciation for my business up to and including Mr. John Lee who made it a point to personally speak to me thanking me for my business and offering his personal help. I received this same courtesy from Tim Varnell and Larry Lassiter all on my most recent visit for service to my vehicle.
We would like to share our experience about pre-ordering... - gunner03
We would like to share our experience about pre-ordering our 2013 MKZ Hybrid at Lejeune Lincoln. We are returning customers and have been very satisfied with the sales and service department. They don’t use pushy tactics; make you feel uncomfortable or pressured to buy immediately. Our salesman Bob Peele spent over 3 hours with us on our first visit answering our questions and different options the vehicle has to offer. Bob gave us resources and information to research on the internet. We were convinced that the Hybrid was the vehicle for us.
After contacting several other dealerships within a 100 mile radius we returned with a page full of questions (options, codes, packages, financing, etc.) Bob introduced us to the Sales Manager Gary Reynolds who together answered them all to our satisfaction. Lejeune Lincoln offered us the best price/customer service making us feel confident with this dealership. This resulted in the purchase of two 2013 MKZ Hybrids, one for us and the other for our youngest daughter who is stationed in Florida.
We have also worked with Don Neff who sold our oldest daughter and son-in-law a 2012 MKX while home on leave last December. Don’s knowledge of the vehicle upon delivery was exceptional. Although they live in Nevada, he provides excellent customer service via the phone/email as needed. With our past and present experiences, we highly recommend Lejeune Lincoln for your next vehicle purchase.
This was the first car I bought from liberty. The... - iwfran
This was the first car I bought from liberty. The salesperson was very helpful and showed me a new Milan. I love my new Milan. It has everything I wanted in a car and more. I don't know how I lived without sync before. I shopped around quite a bit and this was by far the best value. Jake listed to what I was looking for in my new car, knew the answers to all of my questions, and got me a great deal. I can't say enough about the level of service. They were great!
Came to dealership and told the salesmen what I was... - mrandmrscobb
Came to dealership and told the salesmen what I was looking for. Didn't have the particular vehicle at the time but said they would keep me posted on "new" used that I may be interested in. Keith did exactly as he said and would call whenever they would get something in he thought I would like. Finally the day happened and I went to the dealership to check out a truck that had just been brought in. As soon as Johnny drove the truck around I looked at it and said, 'That's our truck! We've found it. That's the one!'
The guys there at Scenic are extra friendly and helpful. They seem to go out of their way to help meet whatever needs you my have. I would recommend anybody to purchasing a vehicle at Scenic Ford!
Best buying experience I've ever had, they were genuinely... - Strong
Best buying experience I've ever had, they were genuinely friendly and didn't pressure me. I've shopped in Charlotte and Gastonia and hated the way I was treated. At Town Square everyone was pleasant, they answered my questions and, explained all my options. I understand they have the highest repeat buyer rate in the area, and its easy to understand why. The price I got in 5 minutes, was $1,600 less than I got in Gastonia after 4 hours. I'd recommend them and will be visiting them when I get my next truck.