F-150 Purchase - Jerry1958
I pretty well knew what I wanted in a vehicle and, based upon some internet searches, thought Capital Ford might have what I was looking for. Sales staff was quick to help me hone in on a vehicle, test drive it, and even permit an extended drive so I could test the performance over a wider range of conditions. Everyone was helpful, knowledgeable of all the Ford products and deals, and willing to work with me on a trade-in.
Service problem at closing time - ca
We were on the way to the outer banks & our truck starting having major problems. They stayed late & were extremely helpful. I would highly recommend their service department.. Laurie ? & their head technician were wonderful!
great car buying experience - Jeanette1
The salesman was very friendly and listened to our needs. He showed us two vehicles. He then took our information to the credit manager to see what they could do. The end result was purchase of a new vehicle. The credit manager even sat with use as the salesman finished getting the car ready to go. The young lady who did the paper work was very friendly and new her job very well. I would recommend Champion Ford to anyone.
Used Car - xcoolchris
I wanted to purchase a used car with low miles and in good condition. Tiffany Franklin helped me do just that. She was so nice and understanding. She even took the time to show us all the bells and whistles of the vehicle. She also told us if we had any question in the future feel free to call her or come by. Thanks for having such a great person to work with on your team.
Good Service, Honest Dealings - Country Boy
We recently purchased a used Ford truck from Scenic Motors in Mount Airy. They were a pleasure to work with. Our salesman, Bradley Wiles was easy to work with and very open and honest.
New Navigator purchase - Michael P. O'Donnell
Brian Stevens and Camdon Makay made the purchase of our new Navigator very easy. They also were very helpful in showing us how the Navigator compared to an Escalade which was the other vehicle we considered. It was the easiest and least stressful car purchase in which we have ever been involved.
Love my Ford service - just me
I always get awesome service at my Ford dealer, no matter when I go. I've only been going to this dealer since I moved here 6 years ago, but I won't take my vehicle anywhere else ever!
Great place to do business. Everyone was so professional. - mug
We had gone to two other dealerships and returned here. They were so knowledgeable and helpful. Our salesman, Kenny Green, followed through on every question and was so patient. We'll be back for another car!! Excellent dealership!!! Compliments to Greg Stancil and Jeff Wendell on their kindness and knowledge!!!
Worst Car Buying ExperienceLove - Mustang Rosey
Love the car, but ripped off for 699.00 in so-called document gees I was told would be cut in half after protesting and 305.00 (!!!) to transfer tags I still havent rec'd They could not care less. Lots of lies, though. I DO NOT RECOMMEND.
Better deals and fast service! - Hemanth Metta
I bought a certified mustang for a good deal and I never saw the car until the day I bought it. There were just online and over the phone talks but I hoped the car will be good. When I finally made my amount ready and went there found the car to be better than I expected. Fast service of the sales person and her knowledge on cars is so good,that I got to know whatever I had to know and bought the car then and there only finishing paper work in an hour. Good service!!
Traveled to North Carolina from South Carolina - LAB
My husband and I traveled from South Carolina to lease a lincoln, we learned about the deal ship from a very good friend. Our experience was wonderful.
Buying Made Easy - John Pippin
Buying my used Truck could not have been eaiser, No pressure, straight out care. Could not have asked for friendliness of the sales and staff.
Service with a Smile - Shirley
Thanks so very much for the courtesy of the Service department ( Joanna Tompkins). Whenever I go for service or anything they are always able to assist me. Thanks again for a job well done.
Incompetence Incorporated - heidi koger
I used their "convenient" call and reserve number to reserve two cars to view, since I was driving and hour and 45 minutes to come see them.I also made it quite clear that I had CASH IN HAND and was READY TO BUY ON SIGHT. While on the trip there, I received a friendly confirmation call from their call center that the keys for both cars had been "pulled" and were waiting on me for my "appointment" at 5pm.
I was shocked to find that on my arrival at 5pm, that one of the cars was in the process of being SHOWN TO OTHER PEOPLE. I contacted the call center, who attempted to rectify the situation. The men behind the circular desk were absolutely NO HELP, and did not seem to care that I had driven up there, nor that I had CASH IN HAND to buy the vehicle. The "manager" assured me that he "would handle it," then walked off and never said another word to me. Another salesperson told me that the keys HAD been pulled, but one of his rival salesmen had taken the keys OFF OF HIS DESK to show it to the other customer, even though that was not protocol.
To make matters worse, the salesperson who showed me the second vehicle knew NOTHING about it. He could not even figure out HOW TO GET IN THE BACKSEAT, because the locks were all manual. He also could not tell me the specs on the car, and when I asked him the specs on the car, such as auxiliary wiring and the Blue Book Value, he told me that I could "probably look it up on my phone."
Meanwhile, he decided to go ahead and run paperwork without asking me, and began pushing this cheap car on me while I watched the car that I had reserved be purchased by a teenage girl and her father.
I was so disgusted that I was ready to leave. I had to ask multiple times for the keys back to my car, and had to be pretty blunt about my disappointment. It turns out that they under-quoted the value of my current vehicle by $1000 (we took it to another dealer just to see) and OVER-QUOTED the vehicle they tried to sell me by $2000.
After finally getting the heck out of there, he actually CALLED ME ON MY CELL PHONE to argue with me about not choosing to buy the car.
I WILL NEVER GO THERE AGAIN. Can't believe that I drove back to my hometown to see a dealership that my family has trusted for years completely ruined by such unprofessional incompetence. TOTAL WASTE OF TIME.
Avoid this dealer! - Nick
Worst customer service experience I have ever had. Service was great before the sale and during the sales process... Sadly after the sale their service and customer relations took a dive... Purchased a brand new 2015 Lincoln MKC that turned out to be nothing but problems. The car spent more time in the shop than in my possession. Sadly Lincoln concierge wasn't much of a help either due to lack of communication from the dealerships technicians.
After the sale management was completely non existent to help come to a reasonable solution...(Bill & Ken SMH....) I highly do not recommend working with this dealership. Their finance department has many shady tendencies as well...Their finance department did not fund the deal to Lincoln Financial within the allowed 10 days. Thus it took 45 days for ME to catch their mistake. I was prompted to make my first payment to the dealership and they will make sure that Lincoln received payment. Turns out this never happened, now my account is 6 days past due and it is going to negatively effect my credit. I spoke with the finance manager and was told that he would make the payment... Turns out...again that didn't happen... I've called 2 general managers and the Finance manager and left numerous voicemails. It is astonishing how a dealership is allowed to operate like this.
AVOID THIS DEALERSHIP AT ALL COSTS. If you buy an MKC wait for the 2016 model year. The 2015 is a DUD.
Great service - jscherme
Everyone was wonderful ! All of my questions were answers and was treated very well. Sean spent time with me to make sure I knew where everything was in the car
I have been dealing with this dealership for... - francesnewby
I have been dealing with this dealership for approximately 20 years. I have always had great service, with kindness and understanding. I have worked with these same employees for all these many years , and they are wonderful. Thank you for many great years of service! All dealerships should try as hard as this one!
I have been a customer of Lee Motor Company for many... - crussell3
I have been a customer of Lee Motor Company for many years having purchased six new or used vehicles and have been totally satisfied with their entire staff. I have always been treated with respect and fairness from the Sales staff to the Service Department staff. I will continue to conduct my business with Lee Motor Company as long as this is true. Not only have I received excellent service for both my vehicle's, I have always been greeted by everyone with courtesy and appreciation for my business up to and including Mr. John Lee who made it a point to personally speak to me thanking me for my business and offering his personal help. I received this same courtesy from Tim Varnell and Larry Lassiter all on my most recent visit for service to my vehicle.
We would like to share our experience about pre-ordering... - gunner03
We would like to share our experience about pre-ordering our 2013 MKZ Hybrid at Lejeune Lincoln. We are returning customers and have been very satisfied with the sales and service department. They don’t use pushy tactics; make you feel uncomfortable or pressured to buy immediately. Our salesman Bob Peele spent over 3 hours with us on our first visit answering our questions and different options the vehicle has to offer. Bob gave us resources and information to research on the internet. We were convinced that the Hybrid was the vehicle for us.
After contacting several other dealerships within a 100 mile radius we returned with a page full of questions (options, codes, packages, financing, etc.) Bob introduced us to the Sales Manager Gary Reynolds who together answered them all to our satisfaction. Lejeune Lincoln offered us the best price/customer service making us feel confident with this dealership. This resulted in the purchase of two 2013 MKZ Hybrids, one for us and the other for our youngest daughter who is stationed in Florida.
We have also worked with Don Neff who sold our oldest daughter and son-in-law a 2012 MKX while home on leave last December. Don’s knowledge of the vehicle upon delivery was exceptional. Although they live in Nevada, he provides excellent customer service via the phone/email as needed. With our past and present experiences, we highly recommend Lejeune Lincoln for your next vehicle purchase.
This was the first car I bought from liberty. The... - iwfran
This was the first car I bought from liberty. The salesperson was very helpful and showed me a new Milan. I love my new Milan. It has everything I wanted in a car and more. I don't know how I lived without sync before. I shopped around quite a bit and this was by far the best value. Jake listed to what I was looking for in my new car, knew the answers to all of my questions, and got me a great deal. I can't say enough about the level of service. They were great!